Database service for telemarketers to screen and block selected telecommunication messages

• US 7,099,444 B1
• Filed: 04/15/2004
• Issued: 08/29/2006
• Est. Priority Date: 04/16/2003
• Status: Active Grant

• Current Assignee: AT&T Corporation (AT&T, Inc.)
• Original Assignee: AT&T Corporation (AT&T, Inc.)
• Inventors: Russell, Larry A.
• Primary Examiner(s): SMITH, CREIGHTON H
• Application Number:
  US10/826,191
• Time in Patent Office: 866 Days
• Field of Search: None
• US Class Current: 379/142.02
• CPC Class Codes: H04M 3/38 Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections queuing arrangements H04Q3/64
• CPC Class Codes: H04M 3/5158 in combination with automated outdialling systems devices for signalling identity of wanted subscriber H04M1/26

Abstract

A method and apparatus for screening and blocking certain telecommunications sent via a communication network by telemarketers or other message senders is disclosed. This service is provided to subscribing parties that initiate the telecommunications. A periodically updated “do-not-contact” database is incorporated in cooperation with network nodes to block screened messages from being delivered to an intended destination that is listed in the database. Screening and blocking can be accomplished on the customer premises or at a network node shared with non-subscribing parties. The network node ignores messages sent from non-subscribing parties. Various marking or screening techniques can be used to identify those telecommunication messages sent from or on behalf of subscribing message senders. Blocking is accomplished by various techniques including audio disconnect instructions routed back to a human agent, or actuating coded signals to automatically cancel delivery in accordance with the updated database.

Claims

1. A system for providing an updated database service to be available to third party subscribers, including maintaining a listing of undesirable destinations, said system comprising:

a directory identifying the third party subscribers to the updated database service;

a database for listing the undesirable destinations, said database accessible to the third party subscribers; and

a switch device connected to said database to disable any particular telecommunication initiated by a communication sender on behalf of a third party subscriber that is directed to an undesirable destination listed in the database,

wherein said switch device adds a code identifier to the telecommunication, said code identifier preventing completion of a telecommunication to an undesirable destination listed in the database.

2. The system of claim 1 wherein said code identifier automatically prevents completion of a telecommunication to an undesirable destination without any intervention or action by the communication sender.

3. The system of claim 1 wherein the communication sender comprises automated equipment for initiating the telecommunication, and said switch device causes a disabling message to be routed back to said automated equipment in order to prevent completion of the telecommunication.

4. The system of claim 1 wherein the communication sender is a human agent for initiating the telecommunication, and said switch device causes an announcement message to be routed back to said human agent in order to prevent completion of the telecommunication.

5. The system of claim 1 further comprising:

a communications network for transmitting the sales, promotional, survey or informational telecommunications, said communications network comprising one or more of the following;

wireless, cable, Internet, satellite, radio, television, power lines, LAN, WAN, PSTN.

6. The system of claim 1 further comprising:

a communications network for transmitting telecommunications comprising one or more of the following types of messages;

voice, text, alphanumeric, fax, data, image, audio, video.

7. The system of claim 1 further comprising:

database management means in communication with said database for downloading periodic revisions to be incorporated into said database.

8. A system for providing an updated database service to be available to third party subscribers, including maintaining a listing of undesirable destinations, said system comprising:

a directory identifying the third party subscribers to the updated database service;

a database for listing the undesirable destinations, said database accessible to the third party subscribers; and

a switch device connected to said database to disable any particular telecommunication initiated by a communication sender on behalf of a third party subscriber that is directed to an undesirable destination listed in the database,

wherein said database comprises a do-not-contact list.

9. A method of blocking certain telecommunications sent via a communication network by telemarketers that subscribe to a “

do-not-contact”

database service, said method comprising;

maintaining a directory of the subscribing telemarketers;

identifying at a network node selected telecommunication messages transmitted from said subscribing telemarketers;

screening all such selected telecommunication messages to compare an intended destination with a database of “

do-not-contact”

destinations; and

blocking screened messages from being delivered to an intended destination that is listed on said database.

10. The method of claim 9 wherein said directory comprises a list of originating message addresses for subscribing telemarketers, and said identifying recognizes said originating message addresses.

11. The method of claim 9 which further comprises periodically updating the database of “

do-not-contact”

destinations.

12. The method of claim 11 wherein said database comprises listing “

do-not-contact”

destinations in accordance with categories determined by demographic characteristics.

13. The method of claim 9 which further comprises overriding said blocking function based on predetermined exemptions.

14. The method of claim 13 wherein said overriding comprises entering an authorization code, and generating a record confirming the exemption.

15. A method of preventing delivery of certain telecommunications in a communication network comprising:

initiating a telecommunication message on behalf of a sender for transmission via the communication network to a proposed destination address;

screening the telecommunication message at a network node to compare the proposed destination address with a periodically updated database of undesirable destination addresses;

taking remedial action to prevent delivery of a selected telecommunication message having the proposed destination address listed on said periodically updated database;

providing a directory listing of subscribing message senders;

identifying particular telecommunication messages transmitted from said subscribing message senders;

performing said screening and said remedial action only with respect to said particular telecommunication messages from said subscribing message senders; and

maintaining a common periodically updated database of “

do-not-contact”

destination addresses, said common updated database accessible to said subscribing message senders.

16. The method of claim 15 wherein said initiating comprises activating automated equipment for initiating the telecommunication message, and said remedial action comprises automatically blocking delivery of said selected telecommunication message.

17. The method of claim 15 wherein said initiating comprises using a human agent for initiating the telecommunication message, and said remedial action comprises automatically blocking delivery of said selected telecommunication message.

18. The method of claim 15 wherein said initiating comprises using a human agent for initiating the telecommunication message, and said remedial action comprises giving an instruction to said human agent to terminate the transmission.

19. The method of claim 15 wherein said remedial action comprises an audible instruction to said human agent.

20. The method of claim 15 wherein said audible instruction is a verbal instruction or a coded signal.

21. A system for providing an updated “

do-not-contact”

database service available to third party subscribers sending telecommunications via a communications network, comprising;

a periodically updated database for listing the “

do-not-contact”

destinations;

a node for receiving and forwarding selected telecommunications from a third party subscriber along the communications network to a proposed destination address, said node having access to said database for comparing the proposed destination address with the “

do-not-contact”

destinations in said database; and

blocking means for preventing delivery of said selected telecommunications to any “

do-not-contact”

destinations in said database.

22. The system of claim 21 wherein said database is incorporated as part of the communication premises of a third party subscriber or its message originator.

23. The system of claim 21 wherein said database is incorporated as part of the communications network separate and apart from the communication premises of a third party subscriber or its message originator.

24. The system of claim 23 wherein said database is accessible to other third party subscribers.

25. The system of claim 21 wherein said node is incorporated as part of the communication premises of a third party subscriber or its agent.

26. The system of claim 21 wherein said node is incorporated as part of the communications network separate and apart from the communication premises of a third party subscriber or its message originator.