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Check creation and maintenance for product knowledge management

  • US 7,100,082 B2
  • Filed: 12/13/2002
  • Issued: 08/29/2006
  • Est. Priority Date: 08/04/2000
  • Status: Active Grant
First Claim
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1. A system, comprising:

  • a knowledge repository configured to store product knowledge for a plurality of products, wherein the product knowledge comprises one or more checks, wherein each check comprises a rule to detect an issue for one or more products, wherein each check is assigned a plurality of state values, wherein each state value of the plurality of state values is indicative of a particular state selected from a respective set of defined states, wherein at least one set of defined states indicates whether the check is for internal use only or whether the check is available for both internal use and customer use;

    a check management interface for managing checks in the knowledge repository and determining the state values assigned to the checks, wherein the check management interface is accessible over a network, and comprises;

    a check creation interface for adding checks to the knowledge repository, wherein the check creation interface is configured to provide a standard interface for adding checks to the knowledge repository; and

    a check maintenance interface for editing a check from the knowledge repository;

    wherein the check maintenance interface is configured to provide a standard interface for editing a check from the knowledge repository.

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