Mobile gateway interface
First Claim
1. A method for enabling a user to perform office transactions from a field location comprising:
- receiving a login request from a user through a remote device;
determining whether the user is an authorized user;
receiving a transaction request from the user if the user is an authorized user;
the user interacting with one or more resources trough a mobile gateway interface to execute the transaction request; and
providing a feedback to the user in response to the transaction request through the remote device;
wherein the resources include one or more systems configured to;
provide the location of a technician in the field;
wherein the mobile gateway interface is adapted to determine whether the user is an authorized user of the system;
wherein the mobile gateway interface comprises a front-end voice server, a front-end data server, and a transaction server;
wherein the front-end voice server determines if the user is an authorized user in response to the user'"'"'s voice matching a voice exemplar of an authorized user;
wherein the front-end data server determines if the user is an authorized user in response to a user password matching a password of an authorized user.
1 Assignment
0 Petitions
Accused Products
Abstract
A mobile gateway interface that enables a supervisor to conduct typical office transactions via a remote device while the supervisor is away from the office. The remote device can be one of several items, including, for example, wireless telephones, interactive pagers, personal digital assistants, laptop computers with wireless modem, and the like. The supervisor uses the remote device to log into the mobile gateway interface. After the authentication process, the supervisor makes a transaction request through the remote device. A transaction server, which is part of the mobile gateway interface, interacts with one or more resources to process or execute the transaction request. The resources can include an intranet, the Internet, and various legacy systems. Preferably, the mobile gateway interface includes one or both voice and front-end data servers that facilitate the authentication process and execution of the transaction request.
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Citations
25 Claims
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1. A method for enabling a user to perform office transactions from a field location comprising:
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receiving a login request from a user through a remote device; determining whether the user is an authorized user; receiving a transaction request from the user if the user is an authorized user; the user interacting with one or more resources trough a mobile gateway interface to execute the transaction request; and providing a feedback to the user in response to the transaction request through the remote device; wherein the resources include one or more systems configured to; provide the location of a technician in the field; wherein the mobile gateway interface is adapted to determine whether the user is an authorized user of the system; wherein the mobile gateway interface comprises a front-end voice server, a front-end data server, and a transaction server; wherein the front-end voice server determines if the user is an authorized user in response to the user'"'"'s voice matching a voice exemplar of an authorized user; wherein the front-end data server determines if the user is an authorized user in response to a user password matching a password of an authorized user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A system for enabling a user to perform office transactions comprising:
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a remote device operable by the user from a field location; a mobile gateway interface adapted to interface with the remote device during a communications session; and one or more resources adapted to interact with the remote device through the mobile gateway interface during the communications session, wherein the user performs an office transaction through the resources using the remote device via the mobile gateway interface, wherein the office transaction involves one or more technicians associated with the user; wherein the resources include one or more systems configured to; provide the location of a technician in the field; wherein the mobile gateway interface is adapted to determine whether the user is an authorized user of the system; wherein the mobile gateway interface comprises a front-end voice server, a front-end data server, and a transaction server; wherein the front-end voice server determines if the user is an authorized user in response to the user'"'"'s voice matching a voice exemplar of an authorized user; wherein the front-end data server determines if the user is an authorized user in response to a user password matching a password of an authorized user. - View Dependent Claims (10, 11, 12, 13, 14, 15)
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16. A mobile gateway interface for enabling users to perform office transactions by using a remote device at a field location comprising:
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a front-end voice server and a front-end data server adapted to determine whether a user who submits a login request through the remote device during a communications session is an authorized user; wherein the front-end voice server determines if the user is an authorized user in response to the user'"'"'s voice matching a voice exemplar of an authorized user; wherein the front-end data server determines if the user is an authorized user in response to a user password matching a password of an authorized user; and a transaction server coupled to the front-end voice server one or more front-end servers and a front-end data server, wherein the transaction server interfaces between the remote device and one or more resources during the communications session to process a transaction request received from the user if the user is an authorized user, and wherein the resources are related to technicians associated with the user, wherein the resources include one or more systems configured to;
provide the location of a technician in the field. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24)
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25. A computer program product for enabling a user to perform office transactions from a field location, the computer program product comprising:
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a storage medium readable by a processing circuit and storing instructions for execution by the processing circuit for facilitating a method comprising; receiving a login request from a user through a remote device; determining whether the user is an authorized user; receiving a transaction request from the user if the user is an authorized user; the user interacting with one or more resources through a mobile gateway interface to execute the transaction request; and providing a feedback to the user in response to the transaction request through the remote device; wherein the resources include one or more systems configured to; provide the location of a technician in the field; wherein the mobile gateway interface is adapted to determine whether the user is an authorized user of the system; wherein the mobile gateway interface comprises a front-end voice server, a front-end data server, and a transaction server; wherein the front-end voice server determines if the user is an authorized user in response to the user'"'"'s voice matching a voice exemplar of an authorized user; wherein the front-end data server determines if the user is an authorized user in response to a user password matching a password of an authorized user.
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Specification