Knowledge-based management diagnostic system

• US 7,111,008 B2
• Filed: 11/13/2001
• Issued: 09/19/2006
• Est. Priority Date: 11/13/2000
• Status: Expired due to Fees

• Current Assignee: Fuji Xerox Company Limited (Xerox Holdings Corp.)
• Original Assignee: Fuji Xerox Company Limited (Xerox Holdings Corp.)
• Inventors: Nomura, Takahiko, Konno, Noboru
• Primary Examiner(s): Pardo, Thuy N.
• Application Number:
  US09/987,118
• Publication Number:
  US 20020059188A1
• Time in Patent Office: 1,771 Days
• Field of Search: 707 1- 3, 707/102, 707/104.1, 707/101, 707/103.Z, 705 7- 11, 702/185
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: Y10S 707/99942 Manipulating data structure, e.g. compression, compaction, compilation
• CPC Class Codes: Y10S 707/99943 Generating database or data structure, e.g. via user interface
• CPC Class Codes: Y10S 707/99944 Object-oriented database structure
• CPC Class Codes: Y10S 707/99945 Object-oriented database structure processing

Abstract

The present invention provides a knowledge-based management diagnosis system which evaluates/diagnoses enterprise management and automatically generates a community for enhancing the enterprise management. A questionnaire on the awareness, and etc. of employees is conducted, whereupon on the basis of the questionnaire, the management situation of an organization is diagnosed, the course of improvement/reform is indicated, and a community of persons who are interested in particular knowledge or whose work styles are similar is automatically generated. Knowledge assets are classified into the characteristic of individual working manners, the characteristic of working manners in the organization, and a characteristic expressive of the sources of profits at present and in the future, to which the characteristic of knowledge-based management may well be added. A correlation analysis is made using these characteristics, and evaluation/generation evaluates analytical results based on the correlation analysis or generates the community from the analytical results.

Claims

1. A knowledge-based management diagnosis device for an organization, comprising:

an accumulation unit that accumulates awareness data of a plurality of users, wherein the awareness data has knowledge assets and feature assets, the knowledge assets are temporal knowledge assets that indicate how the knowledge assets will change from present to a future time, and the feature assets are related to work styles of the users;

an analysis unit that analyzes the awareness data accumulated by the accumulation unit; and

a generating unit that automatically generates a community based on the analyzed awareness data to serve as a platform for knowledge circulation based on knowledge and working manners within an organization.

2. A knowledge-based management diagnosis device according to claim 1, wherein the community represents a place for information circulation or an information community itself.

3. A knowledge-based management diagnosis device according to claim 1, wherein the community is generated automatically based on users who are interested in particular knowledge or users who have similar work styles.

4. A knowledge-based management diagnosis device according to claim 1, wherein the analysis unit analyzes the awareness data based on a characteristic of individual working manner of the user, a characteristic of working manner in an organization, and a characteristic expressive of a source of present and future profit.

5. A knowledge-based management diagnosis device according to claim 1, wherein the analysis unit analyzes the awareness data by selecting two axes, generating a question list to classify the users based on the two axes, and collecting answers, wherein each of the axes has different information.

6. The knowledge-based management diagnosis device according to claim 1, wherein the analysis unit analyzes the awareness data by dividing based on distribution of the awareness data accumulated by the users and classifies the users.

7. A knowledge-based management diagnosis device according to claim 1, wherein the analysis unit analyzes the awareness data based on first awareness data and second awareness data, the first awareness data is inputted by the users and presently important for an organization, and the second awareness data is inputted by the users and will be important for the organization in the future.

8. A knowledge-based management diagnosis device according to claim 1, wherein the awareness data has contribution information that shows present contribution of the user to an organization and the analysis unit further analyzes contribution of the user in the future based on the present contribution.

9. A knowledge-based management diagnosis device according to claim 1, wherein the work styles are analyzed by an autonomy range and an interaction range, the autonomy range extends between routine to creative work, and the interaction range extends between inside office and outside office personal information, and the community is generated based on the work styles.

10. A knowledge-based management diagnosis method for an organization, comprising:

accumulating awareness data of a plurality of users, wherein the awareness data has knowledge assets and feature assets, the knowledge assets are temporal knowledge assets that indicate how the knowledge assets will change from present to a future time, and the feature assets are related to work styles of the users;

analyzing the awareness data accumulated; and

generating a community based on the analyzed awareness data to serve as a platform for knowledge circulation based on knowledge and working manners within an organization.

11. A knowledge-based management diagnosis method according to claim 10, wherein the community represents a place for information circulation or an information community itself.

12. A knowledge-based management diagnosis method according to claim 10, wherein the community is generated automatically based on users who are interested in particular knowledge or users who have similar work styles.

13. A knowledge-based management diagnosis method according to claim 10, wherein the awareness data has knowledge assets and feature assets, the knowledge assets are temporal knowledge assets and the temporal knowledge assets indicate how the knowledge assets will change from present to a future time, and the feature assets are related to work styles of the users.

14. A storage medium readable by a computer, the storage medium storing a program of instructions executable by the computer to perform a function for diagnosing knowledge-based management of an organization, the function comprising:

accumulating awareness data of a plurality of users, wherein the awareness data has knowledge assets and feature assets, the knowledge assets are temporal knowledge assets that indicate how the knowledge assets will change from present to a future time, and the feature assets are related to work styles of the users;

analyzing the awareness data accumulated; and

generating a community based on the analyzed awareness data to serve as a platform for knowledge circulation based on knowledge and working manners within an organization.

15. The storage medium according to claim 14, wherein the community represents a place for information circulation or an information community itself.

16. The storage medium according to claim 14, wherein the community is generated automatically based on users who are interested in particular knowledge or users who have similar work styles.