Multi-line appearance telephony via a computer network
First Claim
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1. A communication system for interacting with a switched circuit network and for providing multiple line appearances at a terminal of a computer network, the system comprising:
- a gateway in communication with the switched circuit network, the gateway being operative to translate switched circuit network-compatible signals into computer network-compatible signals; and
a signal routing agent in communication with the gateway and with one or more terminals, the signal routing agent being operative to receive plural incoming calls from the gateway addressed to a selected one of the terminals and programmed to simultaneously transmit plural line appearance signals that identify origins of the incoming calls to the selected terminal.
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Abstract
A method and apparatus are provided for creating traditional multi-line appearance telecommunications capabilities in a computer network for communications received from a switched circuit network. The system and method create key system and attendant/attendee relationships between the respective terminal end-points of the computer network. In addition, multiple line appearances may be supported simultaneously at a single terminal end-point.
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Citations
11 Claims
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1. A communication system for interacting with a switched circuit network and for providing multiple line appearances at a terminal of a computer network, the system comprising:
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a gateway in communication with the switched circuit network, the gateway being operative to translate switched circuit network-compatible signals into computer network-compatible signals; and a signal routing agent in communication with the gateway and with one or more terminals, the signal routing agent being operative to receive plural incoming calls from the gateway addressed to a selected one of the terminals and programmed to simultaneously transmit plural line appearance signals that identify origins of the incoming calls to the selected terminal. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method of concurrently displaying plural line appearances at a terminal end-point in a computer network, comprising the steps of:
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receiving plural incoming calls directed to a particular address; accessing a configuration database to identify at least one end-point associated with the address; concurrently transmitting plural line appearance signals that identify origins of the incoming calls to each of the end-points; and displaying the plural line appearances at each of the end-points. - View Dependent Claims (10)
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11. A method of establishing an attendant/attendee relationship between plural terminal end-points via an H.323-based communication system, comprising the steps of:
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creating a configuration database storing attendant and attendee relationships between respective ones of the terminal end-points; receiving an incoming call addressed to a particular number; accessing the configuration database to determine if the number corresponds to an attendant or attendee terminal end-point; if the number corresponds to an attendant terminal end-point, transmitting a line appearance to the attendant terminal end-point; and if the number corresponds to an attendee terminal end-point, transmitting line appearances to the attendee terminal end-point and to the attendant terminal end-point associated in the configuration database with the attendee.
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Specification