Call handling system and method
First Claim
1. A call handling system for a call comprising:
- a routing system configured to receive a key from a first call system and responsively transfer a first query to a call processing system wherein the first query indicates the key;
the call processing system configured to receive the key and process the key by placing the key into a dialed number information service (DNIS) override field of a first query response and configured to transfer the first query response to the routing system; and
the routing system further configured to receive the first query response and responsively send the key as DNIS to a second call system.
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Accused Products
Abstract
A call handling system for a call comprising a routing system configured to receive a key from a first call system and responsively transfer a query to a call processing system wherein the query indicates the key and wherein the call processing system is configured to receive the key and process the key by placing the key into a dialed number information service (DNIS) override field of a query response and is configured to transfer the query response to the routing system, and wherein the routing system is further configured to receive the query response and responsively send the key as DNIS to a second call system. The technology improves call handling capabilities of a call handling system thereby saving time and allowing for improved call handling efficiencies.
38 Citations
21 Claims
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1. A call handling system for a call comprising:
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a routing system configured to receive a key from a first call system and responsively transfer a first query to a call processing system wherein the first query indicates the key; the call processing system configured to receive the key and process the key by placing the key into a dialed number information service (DNIS) override field of a first query response and configured to transfer the first query response to the routing system; and the routing system further configured to receive the first query response and responsively send the key as DNIS to a second call system. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method of handling a call, the method comprising:
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in a routing system, receiving a key from a first call system, responsively transferring a first query indicating the key to a call processing system; in the call processing system, receiving the key and placing the key into a dialed number information service (DNIS) override field of a first query response, transferring the first query response including the key in the dialed number information service (DNIS) override field; and in the routing system, receiving the first query response and responsively transferring the key as DNIS to a second call system. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21)
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Specification