Third party merchandise return method, storage medium and implementing system

• US 7,124,095 B2
• Filed: 03/26/2001
• Issued: 10/17/2006
• Est. Priority Date: 03/26/2001
• Status: Active Grant

• Current Assignee: PayPal, Inc. (PayPal Holdings, Inc.)
• Original Assignee: International Business Machines Corporation
• Inventors: Dutta, Rabindranath, Janakiraman, Janani
• Primary Examiner(s): Gart, Matthew S
• Application Number:
  US09/817,100
• Publication Number:
  US 20020138356A1
• Time in Patent Office: 2,031 Days
• Field of Search: 705/25, 705/26, 705/27, 705/1
• US Class Current: 705/24
• CPC Class Codes: G06Q 20/209 Specified transaction journal output feature, e.g. printed receipt or voice output
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0635 Processing of requisition or of purchase orders
• CPC Class Codes: G06Q 30/08 Auctions

Abstract

A method and implementing system are provided in which merchants are enabled to designate re-seller return locations to customers for returned items. In an exemplary embodiment, a merchant is notified that a customer wishes to return an item purchased. The merchant then sends the customer a return label for the returned item containing the address of the re-seller for the merchant. The re-seller then notifies the merchant when the item has been received and the merchant then credits the account of the customer for the returned item. In a second exemplary embodiment, upon receipt of notice from the customer of the return, the merchant then makes the item available for an auction purchase to a number of bidders. When a winning bid is known to the merchant, the return address of the winning bidder is then sent to the customer for use in returning the purchased item.

Claims

1. A method for processing a return of an item purchased from a selling merchant by a remote customer, said method comprising:

receiving an order for said item from said customer, said order including customer-related information;

storing said customer-related information in a storage device;

sending said item to said customer by said selling merchant;

receiving a return communication from said customer requesting a return of said item to said selling merchant;

retrieving said customer-related information from said storage device;

effecting an auction of said item by said selling merchant following said receiving of said return communication from said customer; and

sending a shipping communication including portions of said customer-related information to said customer, said shipping communication identifying a receiving entity to whom said item is to be returned, said receiving entity being a winner of said auction.

2. The method as set forth in claim 1 and further including:

receiving a return receipt notice from said receiving entity when said item has been received by said receiving entity.

3. The method as set forth in claim 2 wherein said method further includes:

charging a designated customer account after receiving said order.

4. The method as set forth in claim 3 and further including crediting said customer account after receiving said return receipt notice from said receiving entity.

5. The method as set forth in claim 4 and further including sending notice of said crediting to said customer.

6. The method as set forth in claim 1 and further including maintaining a database for storing information concerning said customer, said item and said receiving entity, said database being updated upon receipt of an order, a return request or a return receipt notice.

7. The method as set forth in claim 1 wherein said receiving of said return request and said sending of said shipping communication are accomplished by email communication.

8. The method as set forth in claim 7 wherein said return receipt notice is accomplished by email.

9. The method as set forth in claim 4 wherein said notice of said crediting is accomplished by email.

10. A storage medium including machine readable coded indicia, said storage medium being selectively coupled through a reading device to processing circuitry within a computing system, said reading device being selectively operable to read said machine readable coded indicia and provide program signals representative thereof, said program signals being effective to process a return of an item purchased by a customer, said program signals being selectively operable to accomplish the steps of:

receiving an order for said item from said customer, said order including customer-related information;

storing said customer-related information in a storage device;

effecting a sending of said item to said customer by said selling merchant;

receiving a return communication from said customer requesting a return of said item to said selling merchant;

retrieving said customer-related information from said storage device;

effecting an auction of said item by said selling merchant following said receiving of said return communication from said customer; and

sending a shipping communication including portions of said customer-related information to said customer, said shipping communication identifying a receiving entity to whom said item is to be returned, said receiving entity being a winner of said auction.

11. The medium as set forth in claim 10 wherein said program signals are further operable for:

effecting a receipt a return receipt notice from said receiving entity when said item has been received by said receiving entity.

12. The medium as set forth in claim 11 wherein said program signals are further operable for:

effecting a charging a designated customer account after receiving said order.

13. The medium as set forth in claim 12 wherein said program signals are further operable for effecting a crediting of said customer account after receiving said return receipt notice from said receiving entity.

14. The medium as set forth in claim 13 wherein said program signals are further operable for effecting said sending of said notice of said crediting to said customer.

15. The medium as set forth in claim 10 and further including maintaining a database for storing information concerning said customer, said item and said receiving entity, said program signals being further operable for updating said database upon receipt of an order, a return request or a return receipt notice.

16. The medium as set forth in claim 10 wherein said receiving of said return request and said sending of said shipping communication are accomplished by email communication.

17. The medium as set forth in claim 16 wherein said return receipt notice is accomplished by email.

18. The medium as set forth in claim 13 wherein said notice of said crediting is accomplished by email.

19. A processing system including a system bus, a processor, a memory system, and a network interface, all coupled to said system bus said processing system being operable in response to an item return program being executed from said memory system for effecting a return of an item purchased from a selling merchant by a customer at a remote location through said network interface, said processing system being selectively operable to receive an order for said item from said customer over said network interface, said order including customer-related information, storing said customer-related information in said memory system, and effecting a sending of said item to said customer by said selling merchant, said processing system being further operable for receiving a return communication from said customer requesting a return of said item to said selling merchant, retrieving said customer-related information from said memory system, effecting an auction of said item by said selling merchant following said receiving of said return communication from said customer, and sending a shipping communication including portions of said customer-related information to said customer, said shipping communication identifying a receiving entity to whom said item is to be returned, said receiving entity being a winner of said auction.

20. The system as set forth in claim 19 and further including:

receiving a return receipt notice from said receiving entity through said network interface when said item has been received by said receiving entity.

21. The system as set forth in claim 20 wherein said method further includes:

charging a designated customer account in said memory system after receiving said order.

22. The system as set forth in claim 21 and further including crediting said customer account in said memory system after receiving said return receipt notice from said receiving entity.

23. The system as set forth in claim 22 wherein said system is further operable to effect a sending of a notice of said crediting to said customer through said network interface.