×

Method and apparatus for diagnosing electronic device

  • US 7,124,326 B1
  • Filed: 11/09/2000
  • Issued: 10/17/2006
  • Est. Priority Date: 11/15/1999
  • Status: Expired due to Fees
First Claim
Patent Images

1. A method of diagnosing an electronic device which belongs to a customer, said method comprising the steps of:

  • receiving and validating an inspection result automatically obtained by an inspection program by executing the inspection program on said electronic device on said customer'"'"'s side, the inspection result being received by computer communication;

    obtaining a diagnosis result by diagnosing said electronic device on the basis of said inspection result, said diagnosis result including a diagnosis result about an electronic card attached to said electronic device;

    transmitting said diagnosis result to said customer;

    accepting a request of repair from said customer through computer communication;

    issuing an acceptance number of repair to said customer;

    recording said diagnosis result with said acceptance number;

    receiving said electronic device from said customer;

    finding out said diagnosis result related to said acceptance number;

    repairing said electronic device in accordance with said diagnosis result; and

    sending said electronic device back to said customer.

View all claims
  • 1 Assignment
Timeline View
Assignment View
    ×
    ×