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System and method for personalizing an interactive voice broadcast of a voice service based on particulars of a request

  • US 7,127,403 B1
  • Filed: 02/05/2002
  • Issued: 10/24/2006
  • Est. Priority Date: 09/13/1999
  • Status: Active Grant
First Claim
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1. A method for customized voice output delivery over a voice network comprising:

  • a request for a voice service output;

    determining information for personalizing the voice service output based on at least one particular of the request;

    generating speech based on information determined and at least one markup language document generated in a voice-specific XML-based markup language to provide customized voice output;

    delivering the generated speech to the caller over the voice network;

    detecting information about a caller'"'"'s interaction on the voice network;

    personalizing subsequent voice service output based on information about a caller'"'"'s interaction on the voice network;

    generating text based on information determined about the caller'"'"'s interaction and at least one markup language document generated in a voice-specific XML-based markup language to provide customized voice output; and

    delivering generated speech to the caller over the voice network based on the generated text.

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