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Correlating information between internet and call center environments

  • US 7,127,495 B2
  • Filed: 11/28/2001
  • Issued: 10/24/2006
  • Est. Priority Date: 08/23/1996
  • Status: Expired due to Fees
First Claim
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1. A method of correlating information between a call center associated with a subscriber and a packet network linked in an on-going interactive communication session with a user, the correlation occurring at a network service platform coupled to both the packet network and a telecommunications network, the method comprising:

  • receiving information at the network service platform from the packet network, the received information corresponding to at least one characteristic of the on-going interactive communication session;

    transmitting the received information from the network service platform to the call center over the telecommunication network;

    based on the at least one characteristic, establishing a telecommunications session between the user and the call center over the telecommunication network;

    maintaining a continued association between the user and the packet network through the on-going interactive communication session during the established telecommunications session, including passing information between the on-going interactive communication session and the established telecommunications session through the network service platform;

    receiving a page push signal at the network service platform, the page push signal corresponding to at least one of a plurality of web pages; and

    pushing the at least one of the plurality of web pages corresponding to the page push signal to the user during the interactive communication session.

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