PC configuration fault analysis
First Claim
1. A method of diagnosing a fault between a subscriber having a subscriber terminal and a network element adapted to receive messages of a first format, the method comprising:
- providing a diagnostic unit with a diagnostic website;
receiving, through the diagnostic website with the diagnostic unit, a communication from a subscriber experiencing a problem communicating with the network element, the communication having a second format inconsistent with the first format;
determining with said diagnostic unit fault information of said subscriber terminal from a format of said communication generated by the subscriber terminal; and
communicating, with said diagnostic unit, with the network element in a format consistent with the first format.
6 Assignments
0 Petitions
Accused Products
Abstract
A diagnostic unit which detects instances of misconfiguration of a subscriber'"'"'s PC is presented. Many problems experienced by PC subscribers attempting to access a network are related to misconfiguration of the subscriber'"'"'s PC. The diagnostic unit is able to communicate with the subscriber'"'"'s misconfigured PC through Fault Tolerant Protocol stacks. The diagnostic unit emulates services such as log-in, authentication, e-mail and the Internet to the subscriber. The diagnostic unit examines the traffic sent by the subscriber to detect instances of misconfiguration and reports the detected configuration of the subscriber'"'"'s PC.
133 Citations
24 Claims
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1. A method of diagnosing a fault between a subscriber having a subscriber terminal and a network element adapted to receive messages of a first format, the method comprising:
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providing a diagnostic unit with a diagnostic website; receiving, through the diagnostic website with the diagnostic unit, a communication from a subscriber experiencing a problem communicating with the network element, the communication having a second format inconsistent with the first format; determining with said diagnostic unit fault information of said subscriber terminal from a format of said communication generated by the subscriber terminal; and communicating, with said diagnostic unit, with the network element in a format consistent with the first format. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A method of providing network access for a subscriber comprising the steps of:
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providing a diagnostic unit in communication with a network; receiving, with said diagnostic unit, a communication from a subscriber unable to communicate with a desired network element; allowing communications between said subscriber and said diagnostic unit by accepting data from said subscriber in a source protocol inconsistent with a network element protocol of a selected network element; and establishing a communication link with the subscriber and sending an indication of the data received from the subscriber to the selected network element in a protocol consistent with the network element protocol. - View Dependent Claims (22)
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23. A diagnostic unit comprising:
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a processor in communication with a subscriber and with a network; and storage associated with said processor, said storage storing instructions for; causing said processor to receive data from said subscriber; determining configuration information of said subscriber; accepting data from said subscriber in a source protocol inconsistent with a network element protocol of a selected network element; establishing a communication link with the subscriber; and sending an indication of the data received from the subscriber to the selected network element in a protocol consistent with the network element protocol. - View Dependent Claims (24)
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Specification