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Methods and systems for assembling telephone line records

  • US 7,130,399 B1
  • Filed: 09/04/2001
  • Issued: 10/31/2006
  • Est. Priority Date: 09/04/2001
  • Status: Expired due to Fees
First Claim
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1. A method of assembling line records for customer telephone service, comprising:

  • receiving a request to assemble a line record, the request originating from a portable computer;

    in response to the request, communicating with a communications network and acquiring, in real time, i) information associated with a customer'"'"'s telephone service, ii) facility information associated with the customer'"'"'s telephone service, and iii) information associated with equipment used by the customer;

    storing the acquired information for a limited time;

    assembling the acquired information as a line record;

    annotating the line record with information indicating a description of a trouble with the customer'"'"'s telephone service;

    annotating the line record with at least one of information indicating when the customer may be contacted, information indicating when a repair technician may access the customer'"'"'s business, and information indicating when a repair technician may access the customer'"'"'s residence;

    annotating the line record with at least one of information indicating the urgency of a repair, information indicating an irate customer, and information indicating whom is creating a work order;

    acquiring billing information including monthly phone bills, and average monthly phone bill;

    acquiring payment information including at least one of customor'"'"'s payment history, the dates payments were received, and why a customer'"'"'s telephone service was deactivate; and

    acquiring call information including a log of calls.

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