Method and system for providing order status information using a network address
First Claim
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1. A computerized method to provide update information, the method including:
- at a merchant computer, receiving a network address from a customer associated with an order placed by the customer with the merchant, wherein the merchant ships the order via a common carner;
automatically interrogating a remote information system of the common carrier via a network to determine a delivery status of the order; and
automatically composing and transmitting a message to the network address for the customer, wherein the message indicates the delivery status of the order.
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Abstract
A method and system for providing order status information using a network address, by receiving a network address from a customer when the customer places an order with the merchant. An information system is interrogated via a network to determine a status of the order. A message indicating the status of the order is automatically composed and transmitted to the network address for the customer.
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Citations
23 Claims
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1. A computerized method to provide update information, the method including:
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at a merchant computer, receiving a network address from a customer associated with an order placed by the customer with the merchant, wherein the merchant ships the order via a common carner; automatically interrogating a remote information system of the common carrier via a network to determine a delivery status of the order; and automatically composing and transmitting a message to the network address for the customer, wherein the message indicates the delivery status of the order. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. An electronic commerce system, comprising:
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a status requester to automatically interrogate an information system of a common carrier via a network to determine a status of an order; and an electronic mail messenger, coupled to the status requester, to automatically compose and transmit an electronic mail message to a network address for a customer, wherein the message indicates the status of the order. - View Dependent Claims (10, 11, 12, 13, 14)
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15. A machine-readable medium having executable instructions to cause a machine to perform a method to provide update information, the method including:
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at a merchant computer, receiving a network address from a customer associated with an order placed by the customer with the merchant, wherein the merchant coordinates with a common carrier to facilitate a delivery related to the order; automatically interrogating a remote information system of the common carrier via a network to determine a delivery status of the order; and automatically composing and transmitting a message to the network address for the customer, wherein the message indicates the delivery status of the order. - View Dependent Claims (16, 17, 18, 19)
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20. An electronic commerce system, comprising:
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a requesting means for automatically requesting a delivery status of an order for a customer from a remote information system of a common carrier via a network; and a messaging means, coupled to the requester means, for automatically composing and transmitting an electronic mail message to a network address for the customer, wherein the message indicates the status of the order. - View Dependent Claims (21, 22, 23)
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Specification