Method and apparatus for providing interactive text messages during a voice call
First Claim
1. A method for providing interactive text messages to a user'"'"'s device during a voice call, the method comprising:
- receiving information from a client;
determining based on content of the received information that at least a portion of the received information is suitable for conversion into a text format;
converting the at least a portion of the received information into a text format;
transmitting to the user'"'"'s device non-converted information on a voice portion of a communications channel;
transmitting to the user'"'"'s device the converted information on a data control portion of the communications channel; and
generating a text alert to indicate that text is being presented on the user'"'"'s device.
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Accused Products
Abstract
Embodiments of the present information relate to a method and apparatus for providing interactive text messages to a user'"'"'s device during a voice call. In one embodiment, information is received from a client and at least a portion of the received information is converted into a text format. Non-converted information is transmitted to the user'"'"'s device on a voice portion of a communications channel and the converted information is transmitted to the user'"'"'s device on a data control portion of the communications channel. Accordingly, interactive text messages are presented to a user'"'"'s device during a voice call.
80 Citations
49 Claims
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1. A method for providing interactive text messages to a user'"'"'s device during a voice call, the method comprising:
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receiving information from a client; determining based on content of the received information that at least a portion of the received information is suitable for conversion into a text format; converting the at least a portion of the received information into a text format; transmitting to the user'"'"'s device non-converted information on a voice portion of a communications channel; transmitting to the user'"'"'s device the converted information on a data control portion of the communications channel; and generating a text alert to indicate that text is being presented on the user'"'"'s device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method for providing interactive text messages to a user'"'"'s device during a voice call, the method comprising:
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receiving information from a client; determining based on content of the received information that at least a portion of the received information is suitable for conversion into a text format; based on the determining, separating the received information into a first portion that is suitable for text conversion and a second portion that is not suitable for text conversion; converting the first portion into a text format; transmitting to the user'"'"'s device the second portion on a voice portion of a communications channel; transmitting the converted portion on a data control portion of the communications channel; and generating a text alert to indicate that text is being presented on the user'"'"'s device. - View Dependent Claims (13, 14, 15)
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16. A machine-readable medium having stored thereon a plurality of executable instructions, the plurality of instructions comprising instructions to:
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receive information from a client; determining based on content of the received information whether at least a portion of the received information is suitable for conversion into a text format; based on the determining, separate the received information into a first portion that is suitable for text conversion and a second portion that is not suitable for text conversion; convert the first portion into a text format; transmit to the user'"'"'s device the second portion on a voice portion of a communications channel; transmit the converted portion on a data control portion of the communications channel; and generate a text alert to indicate that text is being presented on the user'"'"'s device. - View Dependent Claims (17, 18, 19)
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20. Apparatus for providing interactive text messages to a users device during a voice call, the apparatus comprising:
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a client input port configured to receive information from a client; a processor configured to determine based on content of the received information whether at least a portion of the received information is suitable for conversion into a text format, and based on the determining, separate the received information into a first segment and a second segment, wherein the first segment is suitable for text conversion and a second segment is not suitable for text conversion, the processor is further configured to convert the first segment into a text format; a transmitter configured to transmit the second segment on a voice portion of a communications channel and the transmitter is further configured to transmit the converted segment on a data control portion of the communications channel; the transmitter further configured to transmit an audio text alert on the voice portion of the communication channel, wherein the audio text alert indicates that text, based on the converted portion, is being presented on a user'"'"'s device display. - View Dependent Claims (21, 22)
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23. Apparatus for providing interactive text messages to a user'"'"'s device during a voice call, the apparatus comprising:
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a receiver means configured to receive information from a client; a processor means configured to determine based on content of the received information whether at least a portion of the received information is suitable for conversion into a text format, and based on the determining, process the received information into a first segment and a second segment, wherein the first segment is suitable for text conversion and a second segment is not suitable for text conversion, and the processor means being further configured to convert the first segment into a text format; a transmitter means configured to transmit the second segment on a voice portion of a communications channel and the transmitter means is further configured to transmit the converted segment on a data control portion of the communications channel; wherein the transmitter means is further configured to transmit an audio text alert on the voice portion of the communication channel, wherein the audio text alert indicates that text, based on the converted portion, is being presented on a user'"'"'s device display. - View Dependent Claims (24, 25, 35, 36, 37, 38, 39)
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26. A method for providing an interactive, intelligent end users service, the method comprising:
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responsive to a user call, retrieving a personal user list created by the user; transmitting information from the personal user list via the data control portion of a communications channel to a user device; receiving a user response via the data control portion of the communications channel; retrieving additional information from the personal user list, the additional information corresponding to the received user response; and forwarding the additional information to a client device for processing; wherein the personal user list is a personal paging list, the personal paging list includes a plurality of names and corresponding paging numbers, and wherein the method further comprises receiving a call back number; and forwarding the call back number to the client device to complete a page based on the paging number and the call back number. - View Dependent Claims (27, 28, 29, 30, 31, 32, 33, 34)
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40. A machine-readable medium having stored thereon a plurality of executable instructions, the plurality of instructions comprising instructions to:
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responsive to a user call, retrieve a personal user list created by the user; transmit information from the personal user list via the data control portion of a communications channel to a user device; receive a user response via the data control portion of the communications channel; retrieve additional information from the personal user list, the additional information corresponding to the received user response; forward the additional information to a client device for processing; wherein the personal user list is a personal paging list, the personal paging list includes a plurality of names and corresponding paging numbers, and wherein the instructions are further to receive a call back number; and forward the call back number to the client device to complete a page based on the paging number and the call back number. - View Dependent Claims (41, 42, 43, 44)
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45. Apparatus for providing an interactive, intelligent end users s service, the apparatus comprising:
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a processor configured to retrieve a personal user list in response to a call, the personal user list created by a user; a transmitter configured to transmit information from the personal user list via the data control portion of a communications channel; and a receiver configured to receive a user response via the data control portion of the communications channel, the processor being further configured to retrieve additional information from the personal user list, the additional information corresponding to the received user response and the transmitter being further configured to forward the additional information to a client device for processing; wherein the personal user list is a personal paging list, the personal paging list includes a plurality of names and corresponding paging numbers, wherein the information transmitted to the user device includes at least one of the plurality of names, wherein the received user response includes a selection of the at least one of a plurality of names, wherein retrieved additional information includes the paging number from the personal paging list, the paging number corresponding to the selected name, and wherein the paging number is forwarded to the client device to complete a page; and wherein the receiver further configured to receive a call back number and the transmitter further configured to forward the call back number to the client device to complete a page based on a paging number and the call back number. - View Dependent Claims (46, 47, 48, 49)
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Specification