Business method for quality assurance of services
First Claim
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1. A quality assurance method for an information technology services solution, comprising:
- defining a first information technology services solution by a provider having a business objective for a customer having a need;
performing a first assurance review of the first solution to determine whether the first solution is technically viable and deliverable, and whether the first solution includes technical risk identification and assessment;
performing a second assurance review of the first solution to determine whether the first solution satisfies both the business objective of the provider and the need of the customer;
defining a second information technology services solution by the provider, wherein the second solution comprises;
(a) correcting any deficiencies identified in the first assurance review with respect to whether the first solution is technically viable and deliverable, and with respect to whether the first solution includes technical risk identification and assessment; and
(b) correcting any deficiencies identified in the second assurance review with respect to whether the first solution satisfies both the business objective of the provider and the need of the customer;
obtaining a commitment by the customer to the second solution; and
periodically performing a project management review to verify that the second solution is being managed as defined and is meeting the need of the customer.
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Abstract
The quality of information technology services provided by an organization to a customer is assured. Assurance reviews of a first solution are performed and a second solution is defined to correct deficiencies. A third assurance review is performed. Customer commitment to the second solution is obtained. A readiness review, a project management review, and a deliverable readiness review are performed assuring customer need satisfaction.
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Citations
20 Claims
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1. A quality assurance method for an information technology services solution, comprising:
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defining a first information technology services solution by a provider having a business objective for a customer having a need; performing a first assurance review of the first solution to determine whether the first solution is technically viable and deliverable, and whether the first solution includes technical risk identification and assessment; performing a second assurance review of the first solution to determine whether the first solution satisfies both the business objective of the provider and the need of the customer; defining a second information technology services solution by the provider, wherein the second solution comprises;
(a) correcting any deficiencies identified in the first assurance review with respect to whether the first solution is technically viable and deliverable, and with respect to whether the first solution includes technical risk identification and assessment; and
(b) correcting any deficiencies identified in the second assurance review with respect to whether the first solution satisfies both the business objective of the provider and the need of the customer;obtaining a commitment by the customer to the second solution; and periodically performing a project management review to verify that the second solution is being managed as defined and is meeting the need of the customer. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A quality assurance method for an information technology services solution, comprising:
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defining a first information technology services solution by a provider having a business objective for a customer having a need; performing a first assurance review of the first solution to determine whether the first solution is technically viable and deliverable, and whether the first solution includes technical risk identification and assessment; and performing a second assurance review of the first solution to determine whether the first solution includes a complete cost and profit case and satisfies both the business objective of the provider and the need of the customer; defining a second information technology services solution by the provider, wherein the second solution comprises;
(a) correcting any deficiencies identified in the first assurance review with respect to whether the first solution is technically viable and deliverable, and with respect to whether the first solution includes technical risk identification and assessment; and
(b) correcting any deficiencies identified in the second assurance review with respect to whether the first solution includes the complete cost and profit case and satisfies both the business objective of the provider and the need of the customer;obtaining a commitment by the customer to the second solution; and periodically performing a project management review to verify that the second solution is being managed as defined, is meeting the profit case, and is meeting the need of the customer. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification