Component mounter, service supplier, and service supplying method
First Claim
1. A service providing device for providing a service related to mount production, provided for a supplier or a service person side of a component mounting apparatus, the component mounting apparatus comprising a component supplier for supplying a component and a component holder for holding the component from the component supplier and mounting the component onto a circuit board, or a component mounting line in which connection is made so as to include the component mounting apparatus, the service providing device comprising:
- a transmitter/receiver configured for performing transmission and reception of information via a communication system including the Internet to and from a service receiver provided on a user side for mount production using the component mounting apparatus or the component mounting line;
a controller configured for accessing of a service independently performed by the service receiver via the transmitter/receiver;
wherein disclosure of an accessible service varies depending on a contract level that a user has with a manufacturer, the contract level being determined based on a level of an operator of the component mounting apparatus, a difficulty level of a mounting technique used for production at a factory, or a request of a user at a delivery destination; and
wherein, when the contract level is low, latest instruction manual information and mending parts stock information are disclosed, and as the contract level increases, a range of disclosure is successively extended to cover virtual training for offering training via a network, mounted component information and mounting order optimization.
2 Assignments
0 Petitions
Accused Products
Abstract
A service receiving device is provided for in a production facility such as a component mounting apparatus. A service providing device is provided for on a manufacturer'"'"'s side of the production facility. The service receiving device and service providing device are configured to communicate with each other through various communication systems including, for example, the Internet. The communication system can be operated by software to create and/or transmit service responses to problems or production matters, including productivity or quality of maintenance.
45 Citations
12 Claims
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1. A service providing device for providing a service related to mount production, provided for a supplier or a service person side of a component mounting apparatus, the component mounting apparatus comprising a component supplier for supplying a component and a component holder for holding the component from the component supplier and mounting the component onto a circuit board, or a component mounting line in which connection is made so as to include the component mounting apparatus, the service providing device comprising:
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a transmitter/receiver configured for performing transmission and reception of information via a communication system including the Internet to and from a service receiver provided on a user side for mount production using the component mounting apparatus or the component mounting line; a controller configured for accessing of a service independently performed by the service receiver via the transmitter/receiver; wherein disclosure of an accessible service varies depending on a contract level that a user has with a manufacturer, the contract level being determined based on a level of an operator of the component mounting apparatus, a difficulty level of a mounting technique used for production at a factory, or a request of a user at a delivery destination; and wherein, when the contract level is low, latest instruction manual information and mending parts stock information are disclosed, and as the contract level increases, a range of disclosure is successively extended to cover virtual training for offering training via a network, mounted component information and mounting order optimization. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A service providing method for providing a service related to mount production, the service provided from a service provider provided at a supplier or a service person side of a component mounting apparatus to a service receiver, the component mounting apparatus including a component supplier that supplies a component and a component holder that holds and mounts the supplied component onto a circuit board, or a component mounting line in which connection is made so as to include the component mounting apparatus, the service receiver provided at a user side for mount production using the component mounting apparatus or the component mounting line via a communication system including the Internet, the service providing method comprising:
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providing, to the service provider, a service information database in which service data for providing a service program executed for providing a service are stored, the service data including business information, instruction manual information, mending parts information, mounted component data, and maintenance information, and the service program including a virtual training software and an optimization software; determining, by the service provider, a range of disclosure of a service which the service receiver accesses directly from the service information database depending on a contract level that a user has with the supplier or the service person; and judging, by the service provider, whether it is necessary to improve a maintenance level of an operator of the component mounting apparatus, and, if it is determined that an improvement in the maintenance level is necessary, the service provider expanding the range of disclosure.
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9. A service providing method that provides a service related to mount production, provided to a supplier or a service person side of a component mounting apparatus that includes a component supplier for supplying a component and a component holder for holding the component from the component supplier and for mounting the component onto a circuit board or a component mounting line in which connection is made so as to include the component mounting apparatus, the service providing method comprising:
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transmitting and receiving information via a communication system including the Internet to and from a service receiver, provided at a user side for mount production using the component mounting apparatus or the component mounting line; controlling access to a service independently performed by the service receiver based on the transmission and reception of information via the communication system; wherein the controlling access comprises varying disclosure of an accessible service depending on a contract level that a user has with a manufacturer, the contract level being determined based on a level of an operator of the component mounting apparatus, a difficulty level of a mounting technique used for production, or a request of a user at a delivery destination; and wherein, when the contract level is low, latest manual instruction information and mending part stock information are disclosed, and, as the contract level increases, a range of disclosure is successively extended to cover virtual training for offering training via a network, mounted component information and mounting order optimization. - View Dependent Claims (10, 11)
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12. A service providing method for providing a service related to mount production, the service provided from a service provider provided at a supplier or a service person side of a component mounting apparatus to a service receiver, the component mounting apparatus including a component supplier that supplies a component and a component holder that holds and mounts the supply component onto a circuit board, or a component mounting line in which connection is made so as to include the component mounting apparatus, the service receiver provided at a user side for mount production using the component mounting apparatus or the component mounting line via a communication system including the Internet, the service providing method comprising:
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providing, to the service provider, a service information data base in which service data for providing a service to a user and a service program executed for providing a service are stored, the service data including business information, instruction manual information, mending parts information, mounting component data, and maintenance information, and the service program including a virtual training software and an optimization software; determining, by the service provider, a range of disclosure of a service which the service receiver accesses directly from the service information data base depending on a contract level that the user has with the supplier or the service person; and judging, by the service provider, whether it is necessary to provide a maintenance level of an operator of the component mounting apparatus, and if it is determined that an improvement in the maintenance level is necessary, the service provider expanding the range of disclosure.
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Specification