Support interface module bug submitter
First Claim
1. A method for submitting a bug report, the method comprising:
- requesting, using a Support Interface Module, a bug submission service from a first support host, said bug submission service having (i) a list of data to be collected on a host where a bug occurred and (ii) a support host return address, said first support host having a support services resource wherein said Support Interface Module is on said host where said bug occurred; and
said Support Interface Module is for communicating with said first support host;
receiving, on said host, said requested bug submission service, from said first support host, including (i) said list of data to be collected on said host where said bug occurred and (ii) said support host return address;
collecting data, on said host, based on said list of data to be collected; and
sending said collected data from said host to said support host return address using said Support Interface Module on said host wherein said support host return address is one of a first support host return address of said first support host and a third party support host return address of a third party support host.
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Accused Products
Abstract
A method for submitting a bug report utilizes a bug submission module to request a bug submission service from a first support host using a Support Interface Module for communicating with the first support host. The bug submission service includes a list of data to be collected and the return address of a second support host. The first support host also includes a support services resource. The bug submission module receives the requested bug submission service from the first support host using the Support Interface Module and collects data based on the list of data to be collected. The bug submission module then sends the collected data to the return address of second support host using the Support Interface Module.
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Citations
15 Claims
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1. A method for submitting a bug report, the method comprising:
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requesting, using a Support Interface Module, a bug submission service from a first support host, said bug submission service having (i) a list of data to be collected on a host where a bug occurred and (ii) a support host return address, said first support host having a support services resource wherein said Support Interface Module is on said host where said bug occurred; and
said Support Interface Module is for communicating with said first support host;receiving, on said host, said requested bug submission service, from said first support host, including (i) said list of data to be collected on said host where said bug occurred and (ii) said support host return address; collecting data, on said host, based on said list of data to be collected; and sending said collected data from said host to said support host return address using said Support Interface Module on said host wherein said support host return address is one of a first support host return address of said first support host and a third party support host return address of a third party support host. - View Dependent Claims (2, 3)
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4. A bug submission module comprising:
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a receiver, on a host, for receiving, from a first support host, a bug submission service having (i) a list of data to be collected on said host after a bug occurred and (ii) a support host return address, said first support host having a support services resource wherein said receiver uses a Support Interface Module for said receiving;
said Support Interface Module is on said host where said bug occurred; and
said Support Interface Module is for communicating with said first support host;a collector, on said host, coupled to said receiver for collecting data, from said host, based on said list of data to be collected; and a sender, on said host, coupled to said collector for sending said collected data to said support host return address using said Support Interface Module wherein said support host return address is one of a first support host return address of said first support host and a third party support host return address of a third party support host. - View Dependent Claims (5, 6)
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7. A host system comprising:
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a Support Interface Module for communications between the host system and a first support host having a support services resource; and an application having a bug submission module, said bug submission module including; a receiver for receiving, from said first support host after a bug occurred on said host system, a bug submission service having (i) a list of data to be collected on said host system after said bug occurred and (ii) a support host return address wherein said receiver uses said Support Interface Module for said receiving; a collector coupled to said receiver for collecting data, on said host system, based on said list of data to be collected; and a sender coupled to said collector for sending said collected data to said support host return address using said Support Interface Module wherein said support host return address is one of a first support host return address of said first support host and a third party support host return address of a third party support host. - View Dependent Claims (8, 9)
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10. A bug submission module comprising:
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means for requesting, using a Support Interface Module, a bug submission service from a first support host, said bug submission service having (i) a list of data to be collected on a host where a bug occurred, and (ii) a support host return address, said first support host having a support services resource wherein said Support Interface Module is on said host where said bug occurred; and
said Support Interface Module is for communicating with said first support host;means for receiving, on said host, said requested bug submission service, from said first support host, including (i) said list of data to be collected on said host where said bug occurred and (ii) said support host return address; means for collecting data, on said host, based on said list of data to be collected; and means for sending said collected data from said host to said support host return address using said Support Interface Module on said host wherein said means for sending said collected data from said host to said support host return address using said Support Interface Module on said host further comprises; means for sending said collected data to at least one of a first support host return address of said first support host and a third party support host return address of a third party support host. - View Dependent Claims (11, 12)
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13. A computer-readable medium having embodied therein computer program instructions for a method for submitting a bug report to a support host, the method comprising:
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requesting, using a Support Interface Module, a bug submission service from a first support host, said bug submission service having (i) a list of data to be collected on a host where a bug occurred and (ii) a support host return address, said first support host having a support services resource wherein said Support Interface Module is on said host where said bug occurred; and
said Support Interface Module is for communicating with said first support host;receiving, on said host, said requested bug submission service, from said first support host, including (i) said list of data to be collected on said host where said bug occurred and (ii) said support host return address; collecting data, on said host, based on said list of data to be collected; and sending said collected data from said host to said support host return address using said Support Interface Module on said host wherein said support host return address is one of a first support host return address of said first support host and a third party support host return address of a third party support host. - View Dependent Claims (14, 15)
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Specification