Creating chat rooms with multiple roles for multiple participants

• US 7,152,092 B2
• Filed: 11/05/2001
• Issued: 12/19/2006
• Est. Priority Date: 05/05/1999
• Status: Expired due to Term

• Current Assignee: Accenture Global Services Limited (Accenture PLC)
• Original Assignee: Indeliq, Inc. (Accenture PLC)
• Inventors: Beams, Brian R., Harris, Scott B.
• Primary Examiner(s): LIN, WEN TAI
• Application Number:
  US10/008,265
• Publication Number:
  US 20020119434A1
• Time in Patent Office: 1,870 Days
• Field of Search: 709/204, 709/205, 706 45- 50, 434/227, 434/350
• US Class Current: 709/204
• CPC Class Codes: G09B 5/00 Electrically-operated educational appliances working with questions and answers G09B7/00; simulators G09B9/00; advertising or displaying in general G09F
• CPC Class Codes: G09B 7/00 Electrically-operated teaching apparatus or devices working with questions and answers mechanically operated G09B3/00; computing arrangements G06F

Abstract

A system is disclosed that provides a goal based learning system utilizing a rule based expert training system to provide a cognitive educational experience. The system provides the user with a simulated environment that presents a training opportunity to understand and solve optimally. The system utilizes an artificial intelligence engine driving individualized and dynamic feedback with synchronized audio, video, graphics and animation used to simulate real-world environment and interactions. Multiple “correct” answers are integrated into the learning system to allow individualized learning experiances in which navigation through the system is at a pace controlled by the learner. Multiple users or students can utilize the simulated environment simultaniously and interactively from mupltiple viewpoints. A dynamic feedback system is utilized theat narrowly tailors feedback and focuses it based on the performance and characteristics of the student to assist the student in reaching a predefined goal.

Claims

1. A method for establishing a collaborative training session for a plurality of users in a computer system environment, comprising the steps of:

receiving information indicative of a goal;

prompting the users to enter a response congruent with the goal;

receiving the response to the goal;

providing at least one user with feedback from at least one other user, wherein the feedback is designed to assist the at least one user to achieve the goal, and wherein the feedback is based on overall progress and on specific responses, by the at least one user, that include correctness as objectively compared to prerecorded responses, voice volume, voice speed, and voice stress level; and

invoking a chat room to assist the users in achieving the goal.

2. A method for establishing a collaborative training session as recited in claim 1, further comprising the step of calculating a level of congruency between the response and a target response designed to achieve the goal.

3. A method for establishing a collaborative training session as recited in claim 2, wherein the level of congruency is calculated by a virtual director engine.

4. A method for establishing a collaborative training session as recited in claim 3, wherein the virtual director engine is resident on a plurality of servers which are coupled to a computer network.

5. A method for establishing a collaborative training session as recited in claim 4, wherein the computer network supports Internet Protocol (IP).

6. A method for establishing a collaborative training session as recited in claim 4, wherein the computer network includes a Local Area Network (LAN).

7. A method for establishing a collaborative training session as recited in claim 4, wherein the computer network includes a Wide Area Network (WAN).

10. A method for establishing a collaborative training session as recited in claim 3, wherein a help engine includes a notification of the virtual director engine.

11. A method for establishing a collaborative training session as recited in claim 10, wherein the virtual director engine includes a domain expert engine.

8. A method for establishing a collaborative training session for a plurality of users, comprising the steps of:

receiving information indicative of a goal;

prompting the users to enter a response congruent with the goal;

receiving the response to the goal;

providing at least one user with feedback from at least one other user, wherein the feedback is designed to assist the at least one user to achieve the goal;

invoking a chat room to assist the users in achieving the goal; and

calculating a level of congruency between the response and a target response designed to achieve the goal, wherein the level of congruency is calculated by a virtual director engine, and wherein the virtual director engine calculates the level of congruency using a previous response of one of the plurality of users.

9. A method for establishing a collaborative training session for a plurality of users, comprising the steps of:

receiving information indicative of a goal;

prompting the users to enter a response congruent with the goal;

receiving the response to the goal;

providing at least one user with feedback from at least one other user, wherein the feedback is designed to assist the at least one user to achieve the goal;

invoking a chat room to assist the users in achieving the goal; and

calculating a level of congruency between the response and a target response designed to achieve the goal, wherein the level of congruency is calculated by a virtual director engine, and wherein the virtual director engine calculates the level of congruency with a success in a previous response of one of the plurality of users.

12. An apparatus for establishing a collaborative training session for a plurality of users comprising:

logic that receives information indicative of a goal;

logic that prompts the users to enter a response congruent with the goal;

logic that receives the response to the goal;

logic that provides feedback to at least one user from at least one other user, wherein the feedback is designed to assist the at least one user to achieve the goal, and wherein the feedback is based on overall progress and on specific responses, by the at least one user, that include correctness as objectively compared to prerecorded responses, voice volume, voice speed, and voice stress level; and

logic that invokes a chat room to assist the users in achieving the goal.

13. A computer program embodied on a storage computer-readable medium with computer-executable instructions that establishes a collaborative training session for a plurality of users, comprising:

a code segment that receives information indicative of a goal;

a code segment that prompts the users to enter a response congruent with the goal;

a code segment that receives the response to the goal;

a code segment that provides feedback to at least one user from at least one other user, wherein the feedback is designed to assist the at least one user to achieve the goal, and wherein the feedback is based on overall progress and on specific responses, by the at least one user, that include correctness as objectively compared to prerecorded responses, voice volume, voice speed, and voice stress level; and

a code segment that invokes a chat room to assist the users in achieving the goal.

14. A computer program embodied on a computer-readable medium that establishes a collaborative training session as recited in claim 13, further comprising a code segment which calculates a level of congruency between the response and a target response designed to achieve the goal.

15. A computer program embodied on a computer-readable medium that establishes a collaborative training session as recited in claim 14, wherein the level of congruency is calculated by a virtual director engine.

16. A computer program embodied on a computer-readable medium that establishes a collaborative training session as recited in claim 15, wherein the virtual director engine is resident on a plurality of servers which are coupled to a computer network.

17. A computer program embodied on a computer-readable medium that establishes a collaborative training session as recited in claim 16, wherein the computer network supports Internet Protocol (IP).

18. A computer program embodied on a computer-readable medium that establishes a collaborative training session as recited in claim 16, wherein the computer network includes a Local Area Network (LAN).

19. A computer program embodied on a computer-readable medium that establishes a collaborative training session as recited in claim 16, wherein the computer network includes a Wide Area Network (WAN).

21. A computer program embodied on a computer-readable medium that establishes a collaborative training session as recited in claim 15, wherein a help engine includes a notification of the virtual director engine.

22. A computer program embodied on a computer-readable medium that establishes a collaborative training session as recited in claim 21, wherein the virtual director engine includes a domain expert engine.

20. A computer program embodied on a computer-readable storage medium with computable-executable instructions that establishes a collaborative training session for a plurality of users, comprising:

a code segment that receives information indicative of a goal;

a code segment that prompts the users to enter a response congruent with the goal;

a code segment that receives the response to the goal;

a code segment that provides feedback to at least one user from at least one other user, wherein the feedback is designed to assist the at least one user to achieve the goal;

a code segment that invokes a chat room to assist the users in achieving the goal; and

a code segment which calculates a level of congruency between the response and a target response designed to achieve the goal, wherein the level of congruency is calculated by a virtual director engine, and wherein the virtual director engine calculates the level of congruency with a success in a previous response of one of the plurality of users.

23. A method for establishing a goal directed educational system utilizing information from a production system in a computer system environment, comprising the steps of:

generating educational goals based on at least one production system;

coupling a server and one or more users;

coupling the server and the production system wherein the production system provides information;

integrating a production information into a simulation engine utilizing a system dynamics engine and generating information that motivates accomplishment of a goal;

evaluating progress toward the goal based on aspects of the production system utilizing the system dynamics engine, anticipated results and providing feedback that further motivates accomplishment of the goal, wherein the feedback is based on overall progress and on specific responses, by the at least one user, that include correctness as objectively compared to prerecorded responses, voice volume, voice speed, and voice stress level; and

adjusting the feedback based on the one or more user'"'"'s progress toward the goal.

24. A method for establishing a goal directed educational system utilizing information from a production system, as recited in claim 23, wherein the production information is utilized to simulate real world actions and results.

25. A method for establishing a goal directed educational system utilizing information from a production system, as recited in claim 23, wherein the production information includes accounting information that is utilized to provide actual feedback based on current financial status.

26. A method for establishing a goal directed educational system utilizing information from a production system, as recited in claim 23, wherein the production information includes current manufacturing information to tailor feedback based on current production.

27. A method for establishing a goal directed educational system utilizing information from a production system, as recited in claim 23, wherein the production information includes human resource information that is utilized to provide actual feedback based on current policies and procedures.

28. A method for establishing a goal directed educational system utilizing information from a production system, as recited in claim 23, wherein the production information includes marketing information that is utilized to provide actual feedback based on current business projections.

29. A method for establishing a goal directed educational system utilizing information from a production system, as recited in claim 23, wherein the system dynamics engine utilizes an expert system to process the production information with predefined rules to provide feedback tailored to the production system and designed to achieve the goal.

30. A method for establishing a goal directed educational system utilizing information from a production system, as recited in claim 29, wherein the feedback is selected based on the user'"'"'s response to a presented information.

31. A method for establishing a goal directed educational system utilizing information from a production system, as recited in claim 23, wherein the user'"'"'s progress is measured against the information from the production system.

32. An apparatus for establishing a goal directed educational system utilizing information from a production system, comprising:

logic that generates educational goals based on at lest one production system;

logic that couples a server and one or more users;

logic that couples the server and the production system wherein the production system provides information;

logic that integrates a production information into a simulation engine utilizing a system dynamics engine and generating information that motivates accomplishment of the goal;

logic that evaluates progress toward the goal based on aspects of the production system utilizing the system dynamics engine, anticipated results and providing feedback that further motivates accomplishment of the goal, wherein the feedback is based on overall progress and on specific responses, by the at least one user, that include correctness as objectively compared to prerecorded responses, voice volume, voice speed, and voice stress level; and

logic that adjusts the feedback based on the one or more user'"'"'s progress toward the goal.

33. A computer program embodied on a computer-readable storage medium with computer-executable instructions that establishes a goal directed educational system utilizing information from a production system, comprising;

code that generates educational goals based on at least one production system;

code that couples a server and one or mores users;

code that couples the server and the production system wherein the production system provides information;

code that integrates a production information into a simulation engine utilizing a system dynamics engine and generating information that motivates accomplishment of the goal;

code that evaluates progress toward the goal on aspects of the production system utilizing the system dynamics engine, anticipated results and providing feedback that further motivates accomplishment of the goal, wherein the feedback is based on overall progress and on specific responses, by the at least one user, that include correctness as objectively compared to prerecorded responses, voice volume, voice speed, and voice stress level; and

code that adjusts the feedback based on the one or more user'"'"'s progress toward the goal.

34. A computer program embodied on a computer-readable medium that establishes a goal directed educational system utilizing information from a production system as recited in claim 33, wherein the production information is utilized to simulate real world actions and results.

35. A computer program embodied on a computer-readable medium that establishes a goal directed educational system utilizing information from a production system as recited in claim 33, wherein the production information includes accounting information that is utilized to provide actual feedback based on current financial status.

36. A computer program embodied on a computer-readable medium that establishes a goal directed educational system utilizing information from a production system as recited in claim 33, wherein the production information includes current manufacturing information to tailor feedback based on current production.

37. A computer program embodied on a computer-readable medium that establishes a goal directed educational system utilizing information from a production system as recited in claim 33, wherein the production information includes human resource information that is utilized to provide actual feedback based on current policies and procedures.

38. A computer program embodied on a computer-readable medium that establishes a goal directed educational system utilizing information from a production system as recited in claim 33, wherein the production information includes marketing information that is utilized to provide actual feedback based on current business projections.

39. A computer program embodied on a computer-readable medium that establishes a goal directed educational system utilizing infomiation from a production system as recited in claim 33, wherein the system dynamics engine utilizes an expert system to process the production information with predefined rules to provide feedback tailored to the production system and designed to achieve the goal.

40. A computer program embodied on a computer-readable medium that establishes a goal directed educational system utilizing information from a production system as recited in claim 39, wherein the feedback is selected based on the user'"'"'s response to a presented information.

41. A computer program embodied on a computer-readable medium that establishes a goal directed educational system utilizing information from a production system as recited in claim 33, wherein the user'"'"'s progress is measued against the information from the production system.