Remote call monitoring

• US 7,158,619 B2
• Filed: 01/17/2003
• Issued: 01/02/2007
• Est. Priority Date: 01/17/2003
• Status: Expired due to Fees

• Current Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Original Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Inventors: Simpson, Anita Hogans
• Primary Examiner(s): Tsang; Fan
• Assistant Examiner(s): Phan; Joseph T
• Application Number:
  US10/346,926
• Publication Number:
  US 20040141593A1
• Time in Patent Office: 1,446 Days
• Field of Search: 379/88.12, 379/88.18, 379/201, 379/88.26
• US Class Current: 379/88.22
• CPC Class Codes: H04M 2203/4563 Voicemail monitoring during recording
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/2281 Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

Methods and systems are provided for monitoring calls routed to a telephone network voice mail system from a variety of remote telephone locations. When a subscriber receives a telephone call, a determination is made as to whether the subscriber'"'"'s line is busy or whether the call goes unanswered. If remote call monitoring services are activated, a three-way communication is set up between the calling party, the voice mail system and the subscriber via a remote call monitoring directory number provided by the subscriber. The subscriber is patched into the call on a listen-only basis, but upon command by the subscriber, the subscriber may answer the call. The subscriber may set up a number of remote call monitoring filters, including an “always monitor” list, a “never monitor” list, and a schedule of days or times during which the subscriber allows or excludes remote call monitoring. Remote call monitoring services may be provided by a telephone services provider that is independent from the subscriber'"'"'s home telephone services provider.

Claims

1. A method of remotely monitoring calls routed to a voice mail system, comprising:

receiving a call from a calling party directed to a directory number associated with a subscriber;

determining whether the call should be forwarded to the voice mail system wherein determining if the call should be forwarded comprises;

querying a first network element to determine whether remote call monitoring services are provisioned on a line associated with the directory number of the subscriber, wherein the first network element comprises at least one list of directory numbers by which to filter the call, and

at the first network element, comparing a directory number of the call to the directory numbers stored in the at least one list of directory numbers to determine whether the remote call monitoring services should be applied to the call;

if the remote call monitoring services are provisioned on the subscriber'"'"'s line and should be applied to the call, determining whether the remote call monitoring services are selected for application to incoming calls at a time of receiving the call from the calling party;

if the remote call monitoring services are selected for application to incoming calls at the time of receiving the call from the calling party, causing a second network element to set up a three-way communication between the calling party, the voice mail system, and the subscriber via a remote call monitoring directory number provided by the subscriber from which the subscriber may monitor calls directed to the voice mail system; and

if the remote call monitoring services are not selected for application to incoming calls at the time of receiving the call from the calling party, forwarding the call to the voice mail system;

wherein if the remote call monitoring services are not selected for application to incoming calls at the time of receiving the call from the calling party, forwarding the call to the voice mail system includes;

determining whether a calling party'"'"'s identification for the calling party is on an “

always monitor”

list provided by the subscriber,

if the calling party'"'"'s identification is not on the “

always monitor”

list, forwarding the call to the voice mail system, and

if the calling party'"'"'s identification is on the “

always monitor”

list, causing the second network element to set up a three-way communication between the calling party, the voice mail system, and the subscriber via the remote call monitoring directory number provided by the subscriber from which the subscriber may monitor calls directed to the voice mail system;

wherein the “

always monitor”

list includes a list calling party identifications associated with calling parties wherein calls from any of the calling party identifications included on the “

always monitor”

list always invoke remote call monitoring services; and

wherein the calling party identifications include calling party directory numbers, a caller ID presentation indicator status of “

private,”

a caller ID presentation indicator status of “

unknown” and

a caller ID presentation indicator status of “

out-of-area”

if any of said calling party directory numbers, caller ID presentation indicator status of “

private”

, caller ID presentation indicator status of “

unknown,”

or caller ID presentation indicator status of “

out-of-area”

are designated by the subscriber for inclusion on the “

always monitor”

list.

2. The method of claim 1, further comprising:

prior to causing a second network element to set up a three-way communication between the calling party, the voice mail system, and the subscriber via a remote call monitoring directory number provided by the subscriber from which the subscriber may monitor calls directed to the voice mail system, determining whether the calling party'"'"'s identification is on an “

always monitor”

list provided by the subscriber;

if the calling party'"'"'s identification is on the “

always monitor”

list, causing the second network element to set up the three-way communication between the calling party, the voice mail system, and the subscriber via the remote call monitoring directory number provided by the subscriber from which the subscriber may monitor calls directed to the voice mail system;

if the calling party'"'"'s identification is not on the “

always monitor”

list, determining whether the calling party'"'"'s identification is on a “

never monitor”

list; and

if the calling party'"'"'s identification is on the “

never monitor”

list, forwarding the call to the voice mail system.

3. The method of claim 2,

wherein the “

never monitor”

list includes a list calling party identifications associated with calling parties wherein calls from any of the calling party identifications included on the “

never monitor”

list never invoke remote call monitoring services; and

wherein the calling party identifications include calling party directory numbers, a caller ID presentation indicator status of “

private,”

a caller ID presentation indicator status of “

unknown” and

a caller ID presentation indicator status of “

out-of-area”

if any of said calling party directory numbers, caller ID presentation indicator status of “

private,”

caller ID presentation indicator status of “

unknown”

or caller ID presentation indicator status of “

out-of-area”

are designated by the subscriber for inclusion on the “

never monitor”

list.

4. The method of claim 1, wherein determining whether the remote call monitoring services are selected for application to incoming calls at a time of receiving the call from the calling party includes comparing a remote call monitoring services schedule to the date and time of receiving the call from the calling party.

5. The method of claim 1, further comprising:

prior to causing a second network element to set up the three-way communication between the calling party, the voice mail system, and the subscriber via the remote call monitoring directory number, determining whether the subscriber'"'"'s line is busy;

if the subscriber'"'"'s line is busy, comparing the remote call monitoring directory number provided by the subscriber with the directory number associated with the subscriber;

if the remote call monitoring directory number is the same as the directory number associated with the subscriber, routing the call to the voice mail system; and

if the remote call monitoring directory number is not the same as the directory number associated with the subscriber, causing the second network element to set up a three-way communication between the calling party, the voice mail system, and the subscriber via the remote call monitoring directory number provided by the subscriber from which the subscriber may monitor calls directed to the voice mail system.

6. The method of claim 1, wherein the first network element is a Service Control Point (SCP) of an Advanced Intelligent Network (AIN).

7. The method of claim 1, wherein causing the second network element to set up a three-way communication between the calling party, the voice mail system, and the subscriber via the remote call monitoring directory number provided by the subscriber from which the subscriber may monitor calls directed to the voice mail system includes setting up the communication to the remote call monitoring directory number so that the subscriber may monitor calls directed to the voice mail system in “

listen-only”

mode allowing the subscriber at the remote call monitoring directory number to listen to the communication between the calling party and the voice mail system.

8. The method of claim 1, further comprising:

prior to causing a second network element to set up a three-way communication between the calling party, the voice mail system, and the subscriber via the remote call monitoring directory number, retrieving, at the first network element, the remote call monitoring directory number provided by the subscriber;

retrieving the subscriber'"'"'s directory number;

retrieving a voice mail system access number; and

routing from the first network element, the remote call monitoring directory number, the subscriber'"'"'s directory number, and the voice mail system access number to the second network element.

9. The method of claim 8, wherein the second network element is a Services Node (SN) of an Advanced Intelligent Network (AIN).

10. The method of claim 1, further comprising interrupting the three-way communication between the calling party, the voice mail system, and the subscriber via the remote call monitoring directory number, and connecting the call from the calling party to the subscriber at the remote call monitoring directory number to allow a two-way communication between the calling party and the subscriber.

11. The method of claim 10, further comprising prior to interrupting the three-way communication between the calling party, the voice mail system, and the subscriber via the remote call monitoring directory number, providing an announcement to the subscriber via the remote call monitoring directory number instructing the subscriber as to how to interrupt the three-way communication in order to accept the call from the calling party via the remote call monitoring directory number.

12. The method of claim 10, wherein connecting the call between the calling party and the subscriber via the remote call monitoring directory number includes:

routing the call from the second network element to the remote call monitoring directory number; and

terminating the communication between the calling party and the voice mail system.

13. The method of claim 1, further comprising prior to causing a second network element to set up a three-way communication between the calling party, the voice mail system, and the subscriber via remote call monitoring directory number, providing the subscriber a caller identification associated with the remote call monitoring services to alert the subscriber that an incoming call is associated with remote call monitoring services.

14. The method of claim 1, further comprising prior to causing a second network element to set up a three-way communication between the calling party, the voice mail system, and the subscriber via the remote call monitoring directory number, providing the subscriber at the remote call monitoring directory number a distinctive ring to alert the subscriber that an incoming call is associated with remote call monitoring services.

15. The method of claim 1, wherein receiving a call from a calling party directed to a directory number associated with a subscriber includes:

receiving the call at a first telephone services provider;

determining whether the call should be forwarded to a voicemail system of the first telephone services provider;

if the call should be forwarded to the voicemail system of the first telephone services provider, forwarding the call to a second telephone services provider for providing remote call monitoring services;

at the second telephone services provider, querying a first network element to determine whether remote call monitoring services are provisioned for the subscriber;

at the first network element, determining whether remote call monitoring services should be applied to the call; and

if remote call monitoring services are provisioned for the subscriber, and should be applied to the call, causing the second network element of the second telephone services provider to set up a three-way communication between the calling party, the voicemail system of the first telephone services provider, and the subscriber via a remote call monitoring directory number provided by the subscriber from which the subscriber may monitor calls directed to the voicemail system of the first telephone services provider.

16. A method of remotely monitoring calls routed to a voice mail system, comprising:

receiving a call from a calling party directed to a directory number associated with a subscriber;

determining whether the call should be forwarded to the voice mail system wherein determining if the call should be forwarded comprises;

querying a first network element to determine whether remote call monitoring services are provisioned on a line associated with the directory number of the subscriber, wherein the first network element comprises at least one list of directory numbers by which to filter the call, and

at the first network element, comparing a directory number of the call to the directory numbers stored in the at least one list of directory numbers to determine whether the remote call monitoring services should be applied to the call;

if the remote call monitoring services are provisioned on the subscriber'"'"'s line and should be applied to the call, determining whether the remote call monitoring services are selected for application to incoming calls at a time of receiving the call from the calling party;

if the remote call monitoring services are selected for application to incoming calls at the time of receiving the call from the calling party, causing a second network element to set up a three-way communication between the calling party, the voice mail system, and the subscriber via a remote call monitoring directory number provided by the subscriber from which the subscriber may monitor calls directed to the voice mail system;

if the remote call monitoring services are not selected for application to incoming calls at the time of receiving the call from the calling party, forwarding the call to the voice mail system;

prior to receiving a call from the calling party directed to a directory number associated with a subscriber, contacting a telephone services provider to provision remote call monitoring services on a subscriber'"'"'s line wherein contacting the telephone services provider includes contacting the telephone services provider via an Internet-based Web site provided by the telephone services provider;

retrieving a current remote call monitoring services status for the subscriber'"'"'s line;

providing the subscriber with remote call monitoring services options;

activating by the subscriber the remote call monitoring services on the subscriber'"'"'s line;

providing by the subscriber a remote call monitoring directory number; and

activating a plurality of remote call monitoring filters.

17. The method of claim 16, wherein contacting a telephone service provider includes contacting the telephone services provider telephonically.

18. The method of claim 17, wherein contacting the telephone services provider telephonically includes providing a remote call monitoring services feature code to the telephone services provider.

19. The method of claim 16, wherein activating remote call monitoring filters includes activating remote call monitoring services for all calls directed to the subscriber'"'"'s telephone directory number.

20. The method of claim 16, wherein activating remote call monitoring filters includes activating remote call monitoring services only when the subscriber'"'"'s line is busy.

21. The method of claim 16 wherein activating remote call monitoring filters includes providing an “

always monitor”

list that includes telephone directory numbers associated with calling parties, wherein calls from any of the telephone directory numbers included on the “

always monitor”

list always invoke remote call monitoring services.

22. The method of claim 16, wherein activating remote call monitoring filters includes providing an “

never monitor”

list that includes telephone directory numbers associated with calling parties, wherein calls from any of the telephone directory numbers included on the “

never monitor”

list never invoke remote call monitoring services.

23. The method of claim 16, wherein activating remote call monitoring filters includes providing a remote call monitoring schedule including days and times during which call monitoring services may be provided for calls forwarded to the voice mail system.