System and method for pairing providers with consumers of online goods and services

• US 7,162,436 B1
• Filed: 09/24/1999
• Issued: 01/09/2007
• Est. Priority Date: 09/24/1999
• Status: Expired due to Fees

• Current Assignee: Intellectual Property Development Corporation
• Original Assignee: Intellectual Property Development Corporation
• Inventors: Eckel, John R. Jr.
• Primary Examiner(s): Garg; Yogesh C.
• Application Number:
  US09/405,807
• Time in Patent Office: 2,664 Days
• Field of Search: 709/217, 709/203, 709/229, 709/245, 707/10, 707/3, 707/4, 707/104.1, 705/26, 705/17, 705/73, 705/7, 705/14, 705/27, 705/35, 705/40
• US Class Current: 705/14.67
• CPC Class Codes: G06Q 20/102 Bill distribution or payments
• CPC Class Codes: G06Q 20/204 comprising interface for record bearing medium or carrier for electronic funds transfer or payment credit
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0257 User requested
• CPC Class Codes: G06Q 30/0271 Personalized advertisement
• CPC Class Codes: G06Q 30/0282 Rating or review of business operators or products
• CPC Class Codes: G06Q 30/0283 Price estimation or determination
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 30/0613 Third-party assisted
• CPC Class Codes: G06Q 30/0625 Directed, with specific intent or strategy
• CPC Class Codes: G06Q 30/0629 for generating comparisons
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes

Abstract

A method and system is provided that operates as an intelligent intermediary between online consumers and providers of goods and services. The system operates to receive a request initiated by a consumer and transmitted over a global communication network (e.g., the Internet), said request comprised of a highly intuitive and simple domain name (e.g., INEEDACAB.COM) further associated with a large family of domain names (e.g., INEEDAHOTELROOM.COM and INEEDHOMEREPAIRS.COM) each of which includes a common domain name element (e.g., INEED). In response to receiving the request, the system determines the subject matter of the request and operates to select at least one name of at least one provider related to the subject matter using a name linking policy. Thereafter, the system operates to forward the selected at least one name of the at least one provider to the consumer, along with comparative pricing and availability information regarding goods and services offered by the selected provider(s), allowing the consumer to make optimized choices regarding which provider(s) with whom to communicate and, optionally, transact business. Privacy and payment instructions, consumer preferences, provider history and other instructive information for each consumer are maintained by the system in a common database to further facilitate commercial transactions between a consumer and a provider.

Claims

1. A method comprising:

maintaining a database of personal information relating to a consumer, the database associated with a plurality of domain names and the personal information including a list of preferred providers identified by the consumer or by prior purchases thereby;

receiving a request initiated by the consumer and transmitted over a global communication network to a system associated with the plurality of domain names, wherein the request includes one of the plurality of domain names and the domain name included in the request includes an identification of a subject of the request without identifying a specific provider thereof;

identifying, responsive to the received request initiated by the consumer and based upon the request and the preferred providers in the database, at least one name of at least one provider;

forwarding the identified at least one name of the at least one provider from said system to said consumer, wherein said consumer is subsequently capable of choosing a provider from the identified at least one provider to communicate therewith;

completing a transaction between the consumer and a provider selected from the identified at least one provider; and

updating the personal information based on the completed transaction, wherein the updated personal information is accessible by the system for use in connection with a subsequent request initialed by the consumer that includes a different one of the plurality of domain names, with the domain name included in the subsequent request including an identification of the subject of the subsequent request.

2. The method of claim 1, wherein each of the plurality of domain names includes a common domain name element, said domain name identifying goods/services, said common domain name element is in the form INEED SUBJECT.XXX, where “

SUBJECT”

is a consumer-selected subject matter object and “

XXX”

is a consumer-selected, top-level extension of the domain name.

3. The method of claim 2, wherein identifying at least one name further includes using a name linking policy to select the at least one name of the at least one provider while utilizing one or a combination of subject matter information, demographic information and geographic information.

4. The method of claim 1, wherein the global communication network is the Internet.

5. The method of claim 1, wherein forwarding the identified at least one name of the at least one provider further includes providing comparative pricing and availability information about goods and services offered by said at least one provider.

6. The method of claim 1, further comprising creating a customized presentation for use by said consumer, said customized presentation containing the identified at least one name of the at least one provider and detailed information about goods and services offered by the at least one provider.

7. The method of claim 6, wherein the customized presentation is selected from the group consisting of:

web page, Wireless Application Protocol, and other data communication formats.

8. The method of claim 1, wherein said consumer-provided personal information relating to the consumer includes personal preferences, payment instructions, and privacy instructions.

9. The method of claim 8, wherein said payment instructions include instructions to complete transactions for said consumer in an anonymous manner.

10. The method of claim 9 wherein said instructions include instructions to complete transactions according to a predetermined payment arrangement with said chosen provider.

11. The method of claim 8, wherein said payment instructions include instructions to complete transactions using a card number of the system and rebill said consumer for said complete transactions.

12. The method of claim 1, further comprising operating, within said system, as an intermediary between said consumer and said chosen provider, wherein the intermediary is associated with the at least one domain name.

13. The method of claim 12 wherein operating as an intermediary further includes enabling said consumer to purchase the goods or services of the chosen provider in accordance with payment instructions submitted by said consumer and stored within said database.

14. The method of claim 12 wherein operating as an intermediary further includes the steps of tracking and awarding rewards based on transactions made by said consumer.

15. The method of claim 12 wherein operating as an intermediary further includes tracking and ranking a satisfaction level of said consumer.

16. The method of claim 1, wherein said personal information relating to the consumer includes privacy instructions submitted by the consumer, and the method further comprises enabling the consumer to purchase the goods or services offered by said at least one provider chosen by the consumer, the purchase being in accordance with the privacy instructions submitted by said consumer.

17. The method of claim 16 wherein said privacy instructions include instructions to make information, alternatively, freely available, available only when authorized by said consumer, or never available to the chosen provider or third parties.

18. The method of claim 1, wherein said request includes a common name identifying goods or services without identifying a particular provider thereof, and identifying at least one name further includes using the common name and a name linking policy to select the at least one name of the at least one provider while utilizing one or a combination of demographic information and geographic information of the consumer.

19. The method of claim 1, further comprising storing, within said system, information associated with said consumer including at least one of a personal preference, a payment instruction, and a privacy instruction.

20. The method of claim 1, wherein receiving a request involves receiving the request from any one of the following:

a desktop device capable of communicating information, and a hand-held device capable of communicating information.

21. The method of claim 1, further comprising updating the personal information relating to the consumer in the database so that the list of preferred providers is updated to reflect the consumer choosing a provider from the identified at least one provider to communicate therewith.

22. The method of claim 21 wherein updating the personal information involves automatically updating the personal information relating to the consumer in the database so that the list of preferred providers is updated to reflect the consumer choosing a provider from the identified at least one provider to communicate therewith.

23. The method of claim 1 further comprising conducting a subsequent communication by the consumer, wherein the subsequent communication by the consumer comprises completing a transaction with the identified at least one provider using data stored in the database of personal information.

24. The method of claim 1 wherein the updated personal information is accessible by the system for use in identifying a provider based upon the subsequent request and the updated personal information.

25. The method of claim 1 further comprising identifying, responsive to the subsequent request, at least one provider wherein the updated personal information is accessible by the system for use in completing a transaction between the consumer and a selected one of the at least one provider.

26. The method of claim 25 wherein the updated personal information comprises payment information.

27. The method of claim 1 wherein the personal information further includes at least one personal purchasing preference and identifying at least one name of at least one provider is further based on a personal purchasing preference included in the personal information.

28. A system comprising:

a database operable to store information associated with a consumer, the database associated with a plurality of domain names and the information including a list of preferred providers identified by the consumer or by prior purchases made thereby; and

a server, in communication with the database, operable to receive a request initiated by said consumer and transmitted over a global communication network, the server associated with the plurality of domain names and the request including one of the plurality of domain names, with the domain name included in the request including an identification of a subject of the request without identifying a specific provider thereof said server further including;

a module operable to select, responsive to the received request and based upon said request and said preferred providers stored in the database, at least one name of at least one provider; and

a controller operable to forward the selected at least one name of the at least one provider to said consumer, wherein said consumer is then capable of choosing a provider from the selected at least one provider to communicate and complete a business transaction therewith, the server being further operable to;

update the information associated with the consumer based on the completed transaction; and

access the updated information for use in connection with a subsequent request initiated by said consumer, wherein the subsequent request includes a different one of the plurality of domain names and the domain name included in the subsequent request identifying a subject of the subsequent request.

29. The system of claim 28 wherein the global communications network is the Internet.

30. The system of claim 28 wherein each of the plurality of domain names includes a common domain name element, and said common domain name element is represented as INEEDSUBJECT.XXX, where “

SUBJECT”

is a subject matter object and “

XXX”

is a top-level extension for the domain name.

31. The system of claim 28 wherein said module is operable to select the at least one name of the at least one provider using one or a combination of subject matter information, demographic information, and geographic information associated with said consumer and stored in said database.

32. The system of claim 31 wherein the subject matter information is maintained by the system in a database accessible by all domains of the system.

33. The system of claim 28 wherein said controller is operable to enable said consumer to identify the goods or services offered by said chosen provider, evaluate the goods or services offered by said provider by one or more criteria, and enable said consumer to purchase the goods or services of the chosen provider.

34. The system of claim 33 wherein the one or more criteria includes comparative pricing and availability information regarding goods and services offered by said chosen provider.

35. The system of claim 28 wherein said module is operable to select the at least one name of the at least one provider using one or a combination of demographic information and geographic information.

36. The system of claim 28 wherein the server is capable of receiving the request from any of the following:

a desktop device capable of communicating information, and a hand-held device capable of communicating information.

37. The system of claim 28 wherein the system automatically updates the information associated with the consumer and stored in the database so that the list of preferred providers is updated to reflect the consumer choosing a provider from the selected at least one provider with which to complete a transaction.

38. A method for providing a consumer with a customized presentation containing the names of various providers of goods and services that are selected, said method comprising:

storing, within an intermediary system, consumer-provided information associated with said consume;

receding a request initiated by said consumer and transmitted over a global communication network to said intermediary system, said request being a domain name associated with the intermediary system, with the domain name identifying a subject of the request without identifying a specific provider thereof;

selecting, responsive to the received request and based upon said information associated with said consumer and stored in said intermediary system, at least one name of at least one provider;

forwarding the selected at least one name of the at least one provider within a customized presentation to said consumer, wherein said consumer is then capable of choosing a provider from the selected at least one provider to communicate and, optionally, transact business therewith;

operating, within said intermediary system, as an intermediary between said consumer and said chosen provider; and

updating the information associated with the consumer based upon a provider chosen thereby with which to transact business, wherein the information is updated for future use in selecting, responsive to a subsequent received request and based upon the updated information, at least one name of at least one provider.

39. The method of claim 38 wherein operating as an intermediary further includes:

enabling said consumer to identify the goods or services offered by said chosen provider in accordance with privacy instructions submitted by said consumer and stored within said intermediary system;

enabling said consumer to select for purchase said goods or services of said chosen provider using one or more criteria for same; and

enabling said consumer to purchase said goods or services of the chosen provider in accordance with payment instructions submitted by said consumer and stored within said intermediary system.

40. The method of claim 39 wherein the one or more criteria includes comparative pricing and availability information regarding said goods and services of said chosen provider.

41. The method of claim 39 wherein said privacy instructions allow the consumer to transact business with the chosen provider in an anonymous manner.

42. The method of claim 41 wherein the anonymous manner allows the consumer to transact business with the chosen provider using a payment method of the system and to be rebilled by the system for same.

43. The method of claim 38 wherein the domain name is associated with a plurality of domain names, each of which includes a common domain name element, and said common domain name element is represented as INEEDSUBJECT.XXX, where “

SUBJECT”

is a subject matter object and where “

XXX”

is a top-level extension of the domain name.

44. The method of claim 38 further comprising tracking and awarding rewards based on transactions made by said consumer.

45. The method of claim 38 wherein the global communication network is the Internet.

46. The method of claim 38 wherein said customized presentation is selected from the group consisting of:

web page, Wireless Application Protocol and other data communication formats.

47. A method comprising:

maintaining a database of personal information relating to a consumer, the personal information including a list of at least one preferred provider of goods or services;

receiving a search request initiated by the consumer over a global communications network, the Request comprising a domain name identifying a type of goods or services without identifying a specific provider thereof;

identifying, in response to the received search request, one or more providers of the type of goods or services requested based upon the at least one preferred provider,

presenting the one or more providers to the consumer,

enabling the consumer to complete a transaction with a provider from the one or more providers chosen by the consumer; and

updating the list of at least one preferred provider based upon the one or more providers chosen by the;

consumer to complete the transaction, wherein the list of at least one preferred provider is undated to identify the chosen provider as a preferred provider for future use in selecting, responsive to a subsequent received request.

48. The method of claim 47 wherein the personal information in the database relating to the consumer comprises payment instructions provided by the consumer.

49. The method of claim 47 wherein the personal information in the database relating to the consumer comprises consumer-provided credit card information of a credit card account of the consumer.

50. The method of claim 47 wherein the personal information in the database relating to the consumer comprises a consumer-provided instruction that transactions are to be completed without using payment information relating to the consumer, and that the consumer is to be billed for the transactions separately.

51. The method of claim 47 wherein the personal information in the database relating to the consumer comprises a consumer-provided instruction that the identity of the consumer is not to be communicated with the chosen provider in completing the transaction.

52. The method of claim 47 wherein identifying one or more providers comprises identifying the one or more providers based upon the personal information in the database relating to the consumer.

53. The method of claim 52 wherein the personal information relating to the consumer includes a name of one or more providers with which the consumer prefers to transact business.

54. The method of claim 47 wherein the personal information relating to the consumer includes one of demographic information and geographic information associated with the consumer.

55. The method of claim 47 wherein receiving a search request involves receiving the request from any one of the following:

a desktop device capable of communicating information, and a hand-held device capable of communicating information.

56. An apparatus for facilitating a transaction between a consumer and a provider of goods or services over communications network, the apparatus being adapted to:

maintain a database of personal information relating to a consumer wherein the personal information relating to the consumer includes a list of a plurality of consumer-provided names of one or more providers with which the consumer prefers to transact business;

receive a search request initiated by the consumer over a global communications network, the request identifying a type of goods or services, the search request having a single set of characters forming a plurality of fields, a first field having a common name as between different search requests and a second field identifying the type of goods or services to be searched without specifying a specific provider of goods or services;

identify, responsive only to the search request without additional search information being directly provided by the consumer, one or more providers of the type of goods or services requested, this one or more providers being identified based upon the personal information relating to the consumer in the database;

present the one or more providers to the consumer; and

enable the consumer to complete a transaction with a provider from the one or more providers chosen by the consumer using the personal information in the database wherein the list is automatically undated to reflect the consumer completing a transaction with the provider chosen by the consumer.

57. The apparatus of claim 56 wherein the personal information in the database relating to the consumer comprises payment instructions provided by the consumer.

58. The apparatus of claim 56 wherein the personal information in the database relating to the consumer comprises consumer-provided credit card information of a credit card account of the consumer.

59. The apparatus of claim 56 wherein the personal information in the database relating to the consumer comprises a consumer-provided instruction that transactions are to be completed without using payment information relating to the consumer, and that the consumer is to be billed for the transactions separately.

60. The apparatus of claim 56 wherein the personal information in the database relating to the consumer comprises a consumer-provided instruction that the identity of the consumer is not to be communicated with the chosen provider in completing the transaction.

61. The apparatus of claim 56 wherein the one or more providers are identified based upon the personal information in the database relating to the consumer.

62. The apparatus of claim 61 wherein the personal information relating to the consumer includes a consumer-provided name of one or more providers with which the consumer prefers to transact business.

63. The apparatus of claim 61 wherein the personal information relating to the consumer includes one of demographic information and geographic information of the consumer.

64. The apparatus of claim 56 wherein the apparatus is capable of receiving the request from any one of the following:

a desktop device capable of communicating information, a hand-held device capable of communicating information, and a vehicle based device.

65. A method comprising:

maintaining a database of personal information relating to a consumer;

receiving a request initiated by the consumer and transmitted over a global communication network to a system, said request having a single set of characters forming a plurality of fields, a first field having a common name as between different requests and a second field identifying a type of goods or services without identifying a specific provider thereof;

selecting, responsive only to the received request initiated by the consumer without additional search information being directly provided by the consumer and based upon the personal information relating thereto in the database, at least one name of at least one provider;

forwarding the selected at least one name of the at least one provider from said system to said consumer, wherein said consumer is subsequently capable of choosing a provider from the selected at least one provider to communicate therewith; and

updating the database of personal information for subsequent selections of at least one provider, based upon the provider chosen by the consumer with which to communicate.

66. The method of claim 65 wherein the said common domain name element is in the form INEEDSUBJECT.XXX, where “

SUBJECT”

is a consumer-selected subject matter object and “

XXX”

is a consumer-selected, top-level extension of the domain name.

67. The method of claim 65 wherein selecting at least one name further includes the step of using a name linking policy to select the at least one name of the at least one provider while utilizing one or a combination of subject matter information, demographic information and geographic information maintained in the database of personal information.

68. The method of claim 65 wherein said personal information includes one or more of personal preferences of the consumer towards providers of goods/services, payment instructions and privacy instructions.

69. The method of claim 68 wherein said privacy instructions include instructions to make information, alternatively, freely available, available only when authorized by said consumer, or never available to the chosen provider or third parties.

70. The method of claim 68 wherein said payment instructions include instructions to complete transactions for said consumer in an anonymous manner.

71. The method of claim 68 wherein said payment instructions include instructions to complete transactions using a card number of the system and to rebill said consumer for said complete transactions.

72. The method of claim 68 wherein said payment instructions include instructions to complete transactions according to a predetermined payment arrangement with said chosen provider.

73. A system comprising:

a database operable to store information associated with a consumer;

a server, communicably coupled to the database, operable to receive a request initiated by said consumer and transmitted over a global communication network, the request comprising a single set of characters representative of typed text, the typed text including a first field having a common name as between different requests and a second field for identifying at least one type of goods or services without identifying a specific provider thereof, said server further including;

a module operable to select, responsive to the received request without additional information directly provided by the consumer and based upon personal information relating to the consumer in the database, at least one name of at least one provider; and

a controller operable to forward the selected at least one name of the at least one provider to said consumer, wherein said consumer is thereafter enabled to choose a provider from the selected at least one provider to communicate and selectively complete a transaction therewith, wherein the information associated with the consumer is automatically updated for subsequent selections by the module, based upon the provider chosen by the consumer with which to complete a transaction.

74. The method of claim 73 wherein the said common domain name element is in the form INEEDSUBJECT.XXX, where “

SUBJECT”

is a consumer-selected subject matter object and “

XXX”

is a consumer-selected, top-level extension of the domain name.

75. The system of claim 73 wherein said module includes a name linking policy to select the at least one name of the at least one provider while utilizing one or a combination of subject matter information, demographic information and geographic information maintained in the database of personal information.

76. The system of claim 73 wherein said personal information includes one or more of personal preferences of the consumer towards providers of goods/services, payment instructions and privacy instructions.

77. The system of claim 76 wherein said privacy instructions include instructions to make information, alternatively, freely available, available only when authorized by said consumer, or never available to the chosen provider or third parties.

78. The system of claim 76 wherein said payment instructions include instructions to complete transactions for said consumer in an anonymous manner.

79. The system of claim 76 wherein said payment instructions include instructions to complete transactions using a card number of the system and to rebill said consumer for said complete transactions.

80. The system of claim 76 wherein said payment instructions include instructions to complete transactions according to a predetermined payment arrangement with said chosen provider.