Automated banking machine diagnostic system and method

• US 7,163,144 B1
• Filed: 06/27/2005
• Issued: 01/16/2007
• Est. Priority Date: 08/05/2002
• Status: Active Grant

• Current Assignee: Diebold Nixdorf, Incorporated
• Original Assignee: Diebold Incorporated (Diebold Nixdorf, Incorporated)
• Inventors: Mercina, Paul, Varadarajan, Udhaya Kumar, Subramanian, Siva Kumar, Moorthy, Madhusudhanan, Handoo, Sharad, Ara, Arjumand, Ramamoorthy, Suresh, Paramasivam, Sathiya Moorthy, Vijayakumar, Rajesh Kumar, Trelawney, George Neville
• Primary Examiner(s): Fureman; Jared J.
• Assistant Examiner(s): WALSH, DANIEL I
• Application Number:
  US11/168,133
• Time in Patent Office: 568 Days
• Field of Search: 235/379, 235/380, 235/381, 902/8
• US Class Current: 235/379
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes

Abstract

A diagnostic server software component for an automated banking machine is provided. The diagnostic server is operative to periodically retrieve diagnostic messages from a nonvolatile memory of the machine and store the diagnostic messages on the hard drive of the machine. The software is further operative responsive to communication from an external computing device to send diagnostic messages stored on the hard drive to an external computing device. The software may further be operative to route transaction diagnostic messages between the machine and a remote host banking system. The software may retrieve the diagnostic messages directly from a specified memory address of the nonvolatile memory. The software may periodically communicate with terminal control software of the machine to cause the terminal control software to retrieve the diagnostic messages from the nonvolatile memory.

Claims

1. A method comprising:

a) through operation of at least one software component operating in at least one computer in operative connection with an automated teller machine (ATM), routing a plurality of transaction messages between terminal control software operating in the ATM and a host banking system located remotely from the ATM, wherein the ATM includes a cash dispenser, wherein the plurality of transaction messages includes at least one transaction message authorizing the ATM to dispense cash through operation of the cash dispenser, wherein the terminal control software is adapted to cause the cash dispenser to operate responsive to the at least one message authorizing the dispense of cash;

b) through operation of the at least one software component, sending at least one message to the terminal control software, wherein the at least one message is operative to cause the terminal control software to retrieve diagnostic information associated with the operation of the ATM from a first data store in the ATM and to attempt to send at least one further message to the host banking system, wherein the at least one message does not originate from the host banking system, wherein the at least one farther message includes the retrieved diagnostic information;

c) through operation of the at least one software component, intercepting the at least one further message and storing the diagnostic information included in the intercepted at least one further message in a second data store in operative connection with the at least one computer; and

d) through operation of the at least one software component, enabling the diagnostic information stored in the second data store to be displayed through an output device in operative connection with the ATM.

2. The method according to claim 1;

further comprising, through operation of the terminal control software, causing the cash dispenser to operate to dispense cash responsive to the at least one message authorizing the dispense of cash in (a).

3. The method according to claim 1, wherein (c) includes preventing the diagnostic information from being sent to the host banking system.

4. The method according to claim 3, wherein (c) includes preventing the further message from being sent to the host banking system.

5. The method according to claim 1, wherein in (c) the second data store is operative to store a larger maximum amount of diagnostic information than the first data store.

6. The method according to claim 1, wherein the at least one software component includes a time duration parameter, wherein in (b) the at least one software component periodically sends the at least one message to the at least one software component responsive to the time duration parameter.

7. The method according to claim 1, where in (b) the first data store comprises a nonvolatile memory.

8. The method according to claim 7, wherein in (c) the second data store comprises a hard drive.

9. The method according to claim 1, wherein in (b) the diagnostic information includes information associated with the operation of the cash dispenser.

10. The method according to claim 9, wherein in (b) the information associated with the operation of the cash dispenser includes an error message.

11. The method according to claim 9, wherein in (b) the information associated with the operation of the cash dispenser includes a status message.

12. The method according to claim 1, wherein in (d) the output device includes a display screen of a notebook computer in operative connection with the ATM.

13. Computer readable media bearing instructions corresponding to the at least one software component which are operative to cause the at least one computer in operative connection with the ATM to carry out the method steps recited in claim 1.

14. A method comprising:

a) through operation of at least one software component operating in at least one computer in operative connection with an automated teller machine (ATM), routing a plurality of transaction messages between terminal control software operating in the ATM and a host banking system located remotely from the ATM, wherein the ATM includes a cash dispenser, wherein the plurality of transaction messages includes at least one message authorizing the dispense of cash through operation of the cash dispenser, wherein the terminal control software is adapted to cause the cash dispenser to operate responsive to the at least one message authorizing the dispense of cash;

b) through operation of the at least one software component, sending at least one message to the terminal control software, wherein the at least one message is operative to cause the terminal control software to perform at least one function, wherein the at least one message does not originate from the host banking system;

c) through operation of the terminal control software, performing the at least one function responsive to the at least one message sent in (b);

d) through operation of the terminal control software, sending at least one further message from the terminal control software directed to the host banking system, which at least one further message includes message data; and

e) through operation of at least one software component, intercepting the at least one further message, including preventing at least a portion of the message data included in the at least one further message from being sent to the host banking system.

15. The method according to claim 14, further comprising, through operation of the terminal control software component, causing the cash dispenser to operate to dispense cash responsive to the at least one message authorizing the dispense of cash in (a).

16. The method according to claim 14, wherein the message data included in the at least one father message in (e) includes diagnostic information associated with the operation of the ATM.

17. The method according to claim 16, wherein in the diagnostic information includes information associated with the operation of the cash dispenser.

18. The method according to claim 17, where in the information associated with the operation of the cash dispenser includes an error message.

19. The method according to claim 17, wherein in the information associated with the operation of the cash dispenser includes a status message.

20. The method according to claim 17, wherein in (c) the at least one function includes retrieving the diagnostic information from a data store in the ATM and including the diagnostic information in the at least one further message sent in (d).

21. The method according to claim 20, wherein in (c) the data store includes an NVRAM.

22. The method according to claim 20, further comprising:

f) through operation of the at least one software component, storing at least a portion of the message data in a further data store in operative connection with the ATM.

23. The method according to claim 22, wherein in (f) the data store includes a hard drive.

24. The method according to claim 22, further comprising:

g) through operation of the at least one software component, enabling at least a portion of the message data stored in the further data store to be displayed through an output device in operative connection with the ATM.

25. The method according to claim 14, further comprising:

f) through operation of the at least one software component, storing at least a portion of the message data in a data store in operative connection with the ATM.

26. The method according to claim 25, further comprising:

g) through operation of the at least one software component, enabling at least a portion of the message data stored in the data store to be displayed through an output device in operative connection with the ATM.

27. The method according to claim 26, wherein the message data included in the at least one further message in (e) includes diagnostic information associated with the operation of the ATM, wherein in (f) the information stored in the data store is representative of the diagnostic information.

28. The method according to claim 25, further comprising:

g) through operation of the at least one software component, communicating the information stored in the data store to a portable storage device.

29. The method according to claim 28, wherein in (g) the portable storage device includes a notebook computer.

30. Computer readable media bearing instructions corresponding to the at least one software component which are operative to cause at least one computer in operative connection with the ATM to carry out the method steps recited in claim 14.

31. A method comprising:

a) operating at least one terminal control software component in at least one computer in an automated teller machine (ATM), wherein the at least one terminal control software component is operative to cause the ATM to communicate with at least one host computer located remotely from the ATM, wherein communication with the at least one host computer is operative to cause the ATM to dispense cash to ATM users;

b) operating at least one first software component other than the at least one terminal control software component, in the at least one computer, to generate at least one message, wherein the at least one message is operative to cause the at least one terminal software component to perform at least one function that is otherwise carried out by the at least one terminal software component responsive to receipt by the ATM of a message from the at least one host computer;

c) operating the at least one terminal software component, responsive to the at least one message generated in (b), to cause the ATM to generate at least one further message directed to the at least one host computer, wherein the at least one further message includes message data;

d) operating the at least one first software component in the at least one computer to cause the at least one further message to be intercepted, wherein at least a portion of the message data included in the at least one further message is not communicated to the host computer.