Multimodal information services

• US 7,167,830 B2
• Filed: 03/08/2001
• Issued: 01/23/2007
• Est. Priority Date: 03/10/2000
• Status: Expired due to Term

• Current Assignee: Amobee, Inc. (Nexxen International Ltd.)
• Original Assignee: Entrieva, Inc. (Nexxen International Ltd.)
• Inventors: Sravanapudi, Ajay P, Day, Richard D.
• Primary Examiner(s): ABEBE, DANIEL DEMELASH
• Application Number:
  US09/800,509
• Publication Number:
  US 20010049603A1
• Time in Patent Office: 2,147 Days
• Field of Search: 704/275, 709/213, 709/220, 379/88.01
• US Class Current: 704/275
• CPC Class Codes: G06F 16/957 Browsing optimisation, e.g. caching or content distillation
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 67/56 Provisioning of proxy services store-and-forward switching systems in data switching networks H04L12/54
• CPC Class Codes: H04L 67/565 Conversion or adaptation of application format or content adding application control or application functional data H04L67/561
• CPC Class Codes: H04L 67/568 Storing data temporarily at an intermediate stage, e.g. caching
• CPC Class Codes: H04L 67/63 Routing a service request depending on the request content or context
• CPC Class Codes: H04L 69/14 Multichannel or multilink protocols
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: H04L 9/40 Network security protocols
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML
• CPC Class Codes: H04W 4/00 Services specially adapted for wireless communication networks; Facilities therefor
• CPC Class Codes: H04W 88/06 adapted for operation in multiple networks or having at least two operational modes, e.g. multi-mode terminals

Abstract

A system for multimodal information services includes a multimodal information service mechanism for providing the multimodal information services. An information user connects to a first network through at least one communication device, the first network connecting to the multimodal information service mechanism, the information user requesting and receiving the multimodal information services from the multimodal information service mechanism through the device. An information source connects to the multimodal information service mechanism via a second network, the information source providing multimodal information to the multimodal information service mechanism to facilitate the multimodal information services.

Claims

1. A system of a multimodal information service application for multimodal e-business alert service, comprising:

a multimodal e-business alert configuration that dictates different aspects of how said multimodal e-business alert service is to behave; and

a multimodal e-business alert unit for generating a multimodal e-business alert based on a multimodal e-business alert specification contained in an event issued by an e-business provider and said multimodal e-business alert configuration, said multimodal e-business alert, once generated, being sent to an e-business consumer according to said multimodal e-business alert specification, wherein said multimodal e-business alert unit comprises a history database for storing information related to the history of sending e-business alerts to and receiving responses from said e-business consumer.

2. The system according to claim 1, wherein said multimodal e-business alert unit comprises:

at least one incoming request queue for queuing an event representing an alert request received from said e-business provider;

an e-business alert service for constructing said e-business alert request based on said alert request and said multimodal e-business alert specification, for sending said e-business alert request to a multimodal platform, and for tracking the performance of said multimodal e-business alert service via various queues; and

at least one outgoing request queue for queuing said e-business alert request, said at least one outgoing alert queue connecting to a multimodal data rendering mechanism of a multimodal platform, each of said at least one outgoing request queue corresponding to a different modality, said e-business alert request queued in said at least outgoing queue being accessed, by said multimodal data rendering mechanism of said multimodal platform to generate an e-business alert in an destination modality according to said e-business alert specification and to send said e-business alert to said e-business consumer.

3. The system according to claim 2, wherein said at least one incoming request queue comprises at least one of:

an incoming ASAP queue for queuing an event, received from said e-business provider, that is to be converted into a multimodal e-business alert and that is specified to be sent to said e-business consumer as soon as possible; and

an incoming timed queue for queuing an event, received from said e-business provider, that is specified to be sent as a multimodal e-business alert to said e-business consumer at a given time.

4. The system according to claim 2, wherein said at least one outgoing request queue comprises at least one of:

a facsimile queue for queuing an e-business alert request that corresponds to an e-business alert that is to be sent to said e-business consumer via facsimile;

an electronic mail queue for queuing an e-business alert request that corresponds to an e-business alert that is to be sent to said e-business consumer via an electronic mail;

a pager queue for queuing an e-business alert request that corresponds to an e-business alert that is to be sent to said e-business consumer via a pager; and

a voice queue for queuing an e-business alert request that corresponds to an e-business alert that is to be sent to said e-business consumer via a voice channel.

5. The system according to claim 2, further comprising:

a response queue for storing an outcome of sending an e-business alert to said e-business consumer;

at least one status queue for storing information related to the performance of said e-business alert service; and

a data recorder for recording information from said at least one status queue.

6. A method of multimodal information service application for multimodal e-business alert service, comprising:

constructing a multimodal e-business alert configuration that dictates how said multimodal e-business alert service is to behave;

issuing an event, by an e-business provider, to said multimodal e-business alert service, said event requesting said multimodal e-business alert service to send an e-business alert to an e-business consumer, said event including a multimodal e-business alert specification that instructs said multimodal e-business alert service how said e-business alert is to be sent to said e-business consumer;

sending, by said multimodal information service application, a multimodal e-business alert to said e-business consumer based on said multimodal e-business alert configuration and said multimodal e-business alert specification contained in said event, said multimodal e-business alert being rendered by a multimodal platform in a multimodal information service mechanism.

7. The method according to claim 6, wherein said multimodal e-business alert specification comprises:

an e-business history; and

a push.

8. The method according to claim 7, wherein said push comprises at least one of:

at least one criterion under which a multimodal e-business alert is to be sent to said e-business consumer;

a default means by which said multimodal e-business alert is to be sent to said e-business consumer;

or zero or more alternative means to send said multimodal e-business alert when an attempt to send said e-business alert using said default means fails, said zero or more alternative means being applied when a condition is satisfied.

9. The method according to claim 8, wherein said default means and said zero or more alternative means include at least one of:

electronic mail;

facsimile;

pager;

wired phone;

or wireless phone.

10. The method according to claim 8, wherein said condition includes a situation in which a phone, to where an e-business alert is sent using said default means, is busy.

11. The method according to claim 8, wherein said condition includes the situation in which a phone, to where an e-business alert is sent via one of said zero or more alternative means, is not answered.

12. The method according to claim 8, wherein said sending a multimodal e-business alert comprises:

receiving, by said multimodal information service application, said event from said e-business provider;

retrieving said e-business alert configuration associated with said e-business consumer;

processing said multimodal e-business alert specification to generate said e-business alert request;

pushing said e-business alert request into one of a plurality of outgoing request queues;

generating, by said multimodal platform, said e-business alert based on said e-business alert request; and

sending said e-business alert to said e-business consumer using said default means through a multimodal connection mechanism in said multimodal platform.

13. The method according to claim 12, further comprising:

examining an response yielded from said sending to see whether said sending is successful, said examining generating an outcome of either negative or positive;

updating an e-business history, if said outcome is positive;

repeating the acts starting from said processing, if said alternative means is defined in said multimodal e-business alert specification.

14. A computer-readable medium encoded with a program for multimodal e-business alert service, said program comprising:

constructing a multimodal e-business alert configuration that dictates how said multimodal e-business alert service is to behave;

issuing an event, by an e-business provider, to said multimodal e-business alert service, said event requesting said multimodal e-business alert service to send an e-business alert to an e-business consumer, said event including a multimodal e-business alert specification that instructs said multimodal e-business alert service how said e-business alert is to be sent to said e-business consumer;

sending, by said multimodal business alert service, a multimodal e-business alert to said e-business consumer based on said multimodal e-business alert configuration and said multimodal e-business alert specification contained in said event, said multimodal e-business alert being rendered by a multimodal platform in a multimodal information service mechanism; and

storing a history of the e-business alert sent by the multimodal e-business alert service and responses received from said e-business consumer.

15. The medium according to claim 14, wherein said sending a multimodal e-business alert comprises:

receiving, by said multimodal information service application, said event from said e-business provider;

retrieving said e-business alert configuration associated with said e-business consumer;

processing said multimodal e-business alert specification to generate said e-business alert request;

pushing said e-business alert request into one of a plurality of outgoing request queues;

generating, by said multimodal platform, said e-business alert based on said e-business alert request; and

sending said e-business alert to said e-business consumer using said default means through a multimodal connection mechanism in said multimodal platform.

16. The medium according to claim 15, said program further comprising:

examining an response yielded from said sending to see whether said sending is successful, said examining generating an outcome of either negative or positive;

updating the history, if said outcome is positive;

repeating the acts starting from said processing, if said alternative means is defined in said multimodal e-business alert specification.