Providing electronic access to consumer-customized nonverbal information regarding products and services

• US 7,174,306 B1
• Filed: 12/04/2000
• Issued: 02/06/2007
• Est. Priority Date: 12/02/1999
• Status: Expired due to Term

• Current Assignee: Accessify, LLC (Ascend Innovation Management, LLC)
• Original Assignee: Haseltine System Inc
• Inventors: Haseltine, Florence P.
• Primary Examiner(s): HAQ, NAEEM U
• Assistant Examiner(s): HAQ, NAEEM U
• Application Number:
  US09/727,593
• Time in Patent Office: 2,255 Days
• Field of Search: 345/629, 358/442, 205/26, 205/27, 205/40, 707/104.1, 709/217, 705/26, 705/27
• US Class Current: 705/26.35
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0277 Online advertisement
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 30/0609 Buyer or seller confidence or verification
• CPC Class Codes: G06Q 30/0617 Representative agent
• CPC Class Codes: G06Q 30/0631 Item recommendations
• CPC Class Codes: G06Q 30/0643 Graphical representation of items or shoppers

Abstract

Generic information provided by printed and online catalogs may be supplemented or replaced by information that is customized for or related to the consumer, enabling a third party to more fully understand the purchase decision and thus offer more informed feedback. A party accessing a merchant system may be provided electronic access to consumer-customized nonverbal information by, e.g., collecting an electronic version of consumer-customized nonverbal information at a merchant site, and displaying the electronic version of the consumer-customized nonverbal information for a party accessing the merchant system.

Claims

1. A method for providing a party accessing a merchant system with electronic access to an image of merchandise physically arranged according to a consumer, the method comprising:

providing a consumer with access to physical merchandise at a merchant'"'"'s physical premises;

allowing the consumer to direct physical arrangement of the physical merchandise at the merchant'"'"'s physical premises;

capturing an image of the physical merchandise as physically arranged at the merchant'"'"'s physical premises according to the consumer;

loading the captured image onto a merchant system;

providing a device with access to the merchant system, wherein the device is physically remote from the merchant'"'"'s physical premises; and

using the internet as a communication medium to transmit the captured image from the merchant system to the device, thereby enabling a party who is operating the remote device to access and view the captured image.

2. The method of claim 1, wherein the captured image includes one or more still photos.

3. The method of claim 1, wherein the captured image includes a video clip.

4. The method of claim 1, wherein the captured image reflects a relationship between the physical merchandise and the consumer.

5. The method of claim 4, wherein the physical merchandise includes at least one clothing garment and the image reflects the consumer wearing the clothing garment.

6. The method of claim 4, wherein the physical merchandise includes at least one tool, and the image reflects the consumer operating the tool.

7. The method of claim 1, wherein enabling a party who is operating the device to access and view the captured image comprises enabling the party who is operating the device to access and view the captured image in real time.

8. The method of claim 1, further comprising storing the captured image in the merchant system for later access by the device.

9. The method of claim 1, wherein enabling a party who is operating the device to access and view the captured image comprises authenticating the party and denying access by the device when the party is not authenticated properly.

10. The method of claim 9, wherein authenticating includes receiving authenticating information from the party and comparing the authenticating information with information provided by the consumer.

11. The method of claim 1, further comprising receiving feedback from the party.

12. The method of claim 11, wherein the feedback includes authorization for purchase of the physical merchandise.

13. The method of claim 11, wherein the feedback includes a recommendation for purchase.

14. The method of claim 1, wherein the consumer and party are a single entity.

15. The method of claim 1, wherein the consumer and party are different entities.

16. The method of claim 1, wherein allowing the consumer to direct physical arrangement of the physical merchandise comprises allowing the consumer to provide instructions to a third party regarding the physical arrangement of the physical merchandise.

17. The method of claim 1, wherein allowing the consumer to direct physical arrangement of the physical merchandise comprises allowing the consumer to physically interact with the physical merchandise.

18. The method of claim 17, wherein capturing an image of the physical merchandise as physically arranged according to the consumer comprises capturing an image of the consumer physically interacting with the physical merchandise.

19. The method of claim 17, wherein allowing the consumer to physically interact with the physical merchandise comprises allowing the consumer to wear the physical merchandise.

20. A computer medium or propagated signal storing a computer program capable of providing a party accessing a merchant system with electronic access to an image of merchandise physically arranged according to a consumer, wherein the consumer is provided with access to physical merchandise at a merchant'"'"'s physical premises and the consumer is allowed to direct physical arrangement of the physical merchandise at the merchant'"'"'s physical premises, the program comprising:

a capturing code segment to capture an image of the physical merchandise as physically arranged at the merchant'"'"'s physical premises according to the consumer;

a loading code segment to load the captured image onto a merchant system;

a providing code segment to provide a device with access to the merchant system, wherein the device is physically remote from the merchant'"'"'s physical premises; and

an enabling code segment that uses the Internet as a communication medium to transmit the captured image from the merchant system to the device, thereby enabling a party who is operating the remote device to access and view the captured image.

21. The medium of claim 20, wherein the captured image includes one or more still photos.

22. The medium of claim 20, wherein the captured image includes a video clip.

23. The medium of claim 20, wherein the image reflects a relationship between the physical merchandise and the consumer.

24. The medium of claim 23, wherein the physical merchandise includes at least one clothing garment and the image reflects the consumer wearing the clothing garment.

25. The medium of claim 23, wherein the physical merchandise includes at least one tool, and the image reflects the consumer operating the tool.

26. The medium of claim 20, wherein the enabling code segment includes code to enable a party who is operating the device to access and view the captured image in real time.

27. The medium of claim 20, further comprising a storing code segment for storing the image in the merchant system for later access by the device.

28. The medium of claim 20, wherein the enabling code segment includes an authenticating code segment for authenticating the party and denying access by the device when the party is not authenticated properly.

29. The medium of claim 28, wherein the authenticating code segment includes a code segment for receiving authenticating information from the party and comparing the authenticating information with information provided by the consumer.

30. The medium of claim 28, further comprising a code segment for receiving feedback from the party.

31. The medium of claim 30, wherein the feedback includes authorization for purchase of the physical merchandise.

32. The medium of claim 30, wherein the feedback includes a recommendation for purchase.

33. The medium of claim 20, wherein the consumer and party are a single entity.

34. The medium of claim 20, wherein the consumer and party are different entities.

35. The medium of claim 20, wherein the consumer being allowed to direct physical arrangement of the physical merchandise comprises the consumer being allowed to physically interact with the physical merchandise, and wherein the capturing code segment comprises a code segment to capture an image of the consumer physically interacting with the physical merchandise.

36. An apparatus capable of providing a party accessing a merchant system with electronic access to an image of merchandise physically arranged according to a consumer, wherein the consumer is provided with access to physical merchandise at a merchant'"'"'s physical premises and the consumer is allowed to direct physical arrangement of the physical merchandise at the merchant'"'"'s physical premises, the apparatus comprising:

a capturing device to capture an image of the physical merchandise as physically arranged at the merchant'"'"'s physical premises according to the consumer;

a loading device to load the captured image onto a merchant system;

a providing device to provide a device with access to the merchant system, wherein the device is physically remote from the merchant'"'"'s physical premises; and

an enabling device that uses the Internet as a communication medium to transmit the captured image from the merchant system to the device, thereby enabling a party who is operating the remote device to access and view the captured image.

37. The apparatus of claim 36, wherein the captured image includes one or more still photos.

38. The apparatus of claim 36, wherein the captured image includes a video clip.

39. The apparatus of claim 36, wherein the image reflects a relationship between the physical merchandise and the consumer.

40. The apparatus of claim 39, wherein the physical merchandise includes at least one clothing garment and the image reflects the consumer wearing the clothing garment.

41. The apparatus of claim 39, wherein the physical merchandise includes at least one tool, and the image reflects the consumer operating the tool.

42. The apparatus of claim 36, wherein the enabling device includes a component to enable the party who is operating the device to access and view the captured image in real time.

43. The apparatus of claim 36, further comprising a storing device to store the image for later access by the device.

44. The apparatus of claim 36, wherein the enabling device includes an authenticating component to authenticate the party and deny access by the device when the party is not authenticated properly.

45. The apparatus of claim 44, wherein the authenticating component includes a component to receive authenticating information from the party and compare the authenticating information with information provided by the consumer.

46. The apparatus of claim 44, further comprising a feedback device to receive feedback from the party.

47. The apparatus of claim 46, wherein the feedback includes authorization for purchase of the physical merchandise.

48. The apparatus of claim 46, wherein the feedback includes a recommendation for purchase.

49. The medium of claim 36, wherein the consumer and party are a single entity.

50. The apparatus of claim 36, wherein the consumer and party are different entities.

51. The apparatus of claim 36, wherein the consumer being allowed to direct physical arrangement of the physical merchandise comprises the consumer being allowed to physically interact with the physical merchandise, and wherein the capturing device comprises a device to capture an image of the consumer physically interacting with the physical merchandise.

52. A method of receiving feedback from a party regarding consumer-customized nonverbal information, the method comprising:

collecting, at a merchant'"'"'s physical premises, an electronic version of consumer-customized nonverbal information;

transmitting the electronic version of the consumer-customized nonverbal information to a remote site for viewing by a party;

soliciting feedback from the party regarding the electronic version of the consumer-customized nonverbal information transmitted to the remote site for viewing by the party; and

receiving feedback at the merchant'"'"'s physical premises from the party regarding the electronic version of the consumer-customized nonverbal information transmitted to the remote site for viewing by the party.

53. The method of claim 52, wherein the feedback includes authorization for purchase of the physical merchandise.

54. The method of claim 52, wherein the feedback includes a recommendation for purchase.

55. The method of claim 52, wherein the consumer-customized nonverbal information comprises physical merchandise physically arranged according by to a consumer, the method further comprising:

providing the consumer with the physical merchandise at merchant'"'"'s physical premises; and

allowing the consumer to physically arrange the physical merchandise.

56. The method of claim 55, wherein collecting an electronic version of consumer-customized nonverbal information comprises capturing an image of the physical merchandise as physically arranged by the consumer.

57. The method of claim 52, further comprising allowing the consumer to designate the party from whom feedback is solicited.

58. The method of claim 52, further comprising collecting information from the consumer that identifies the party.

59. The method of claim 52, wherein the consumer-customized nonverbal information comprises physical merchandise physically arranged according to a consumer, the method further comprising:

receiving instructions from a consumer; and

physically arranging the physical merchandise according to the received instructions.

60. The method of claim 59, wherein receiving instructions from a consumer comprises receiving the instructions at the merchant'"'"'s physical premises from the consumer located at a site physically remote from the merchant'"'"'s physical premises.

61. A computer medium or propagated signal storing a computer program capable of receiving feedback from a party regarding consumer-customized nonverbal information, the program comprising:

a collecting code segment to collect, at a merchant'"'"'s physical premises, an electronic version of consumer-customized nonverbal information;

a transmitting code segment to transmit the electronic version of the consumer-customized nonverbal information to a remote site for viewing by a party;

a soliciting code segment to enable solicitation of feedback from the party regarding the electronic version of the consumer-customized nonverbal information transmitted to the remote site for viewing by the party; and

a receiving code segment to receive feedback at the merchant'"'"'s physical premises from the party regarding the electronic version of the consumer-customized nonverbal information transmitted to the remote site for viewing by the party.

62. The program of claim 61, wherein the feedback includes authorization for purchase of the physical merchandise.

63. The program of claim 61, wherein the feedback includes a recommendation for purchase.

64. The program of claim 61, wherein the consumer-customized nonverbal information comprises physical merchandise physically arranged according to a consumer.

65. The program of claim 64, wherein the collecting code segment comprises a code segment to capture an image of the physical merchandise as physically arranged according to the consumer.

66. The program of claim 61, further comprising a code segment to allow the consumer to designate the party from whom feedback is solicited.

67. The program of claim 61, further comprising a code segment to collect information from the consumer that identifies the party.

68. The program of claim 61, wherein the consumer-customized nonverbal information comprises physical merchandise physically arranged according to a consumer, the program further comprising a code segment to receive instructions from a consumer such that the physical merchandise can be physically arranged according to the received instructions.

69. The method of claim 68, wherein receiving instructions from a consumer comprises receiving the instructions at the merchant'"'"'s physical premises from the consumer located at a site physically remote from the merchant'"'"'s physical premises.

70. An apparatus capable of receiving feedback from a party regarding consumer-customized nonverbal information, the apparatus comprising:

a collecting device to collect, at a merchant'"'"'s physical premises, an electronic version of consumer-customized nonverbal information;

a transmitting device to transmit the electronic version of the consumer-customized nonverbal information to a remote site for viewing by a party;

a soliciting device to enable solicitation of feedback from the party regarding the electronic version of the consumer-customized nonverbal information transmitted to the remote site for viewing by the party; and

a receiving device to receive feedback at the merchant'"'"'s physical Premises from the party regarding the electronic version of the consumer-customized nonverbal information transmitted to the remote site for viewing by the party.

71. The apparatus of claim 70, wherein the feedback includes authorization for purchase of the physical merchandise.

72. The apparatus of claim 70, wherein the feedback includes a recommendation for purchase.

73. The apparatus of claim 70, wherein the consumer-customized nonverbal information comprises physical merchandise physically arranged according to a consumer.

74. The apparatus of claim 73, wherein the collecting device comprises a device to capture an image of the physical merchandise as physically arranged according to the consumer.

75. The apparatus of claim 70, further comprising a device to allow the consumer to designate the party from whom feedback is solicited.

76. The apparatus of claim 70, further comprising a device to collect information from the consumer that identifies the party.

77. The apparatus of claim 70, wherein the consumer-customized nonverbal information comprises physical merchandise physically arranged according to a consumer, the apparatus further comprising a device to receive instructions from a consumer such that the physical merchandise can be physically arranged according to the received instructions.

78. The method of claim 77, wherein receiving instructions from a consumer comprises receiving the instructions at the merchant'"'"'s physical premises from the consumer located at a site physically remote from the merchant'"'"'s physical premises.