Voice-activated interactive multimedia information processing system
First Claim
1. An automated reception system for processing a telephone communication session originating with a caller, said system having a plurality of subscribers, said system comprising:
- a telephony interface;
a computer readable medium encoded with profile information related to said plurality of subscribers;
a voice data input configured to receive word voice data from the caller;
logic adapted to compare said word voice data of a name to names within said profile information related to said plurality of subscribers;
logic adapted to identify a target subscriber based upon said word voice data of the name of the target subscriber;
fax logic capable of receiving a fax sent to said target subscriber; and
logic adapted to translate information in the received fax into text and read the text to the caller.
12 Assignments
0 Petitions
Accused Products
Abstract
Embodiments of the invention are directed to automated reception systems that may receive voice information indicating action to be taken by the system. The automated reception system may receive a call and transmit a speech message to the caller identifying actions that the caller may ask the system to take. The caller may verbally select an action for the system to execute. Possible actions may depend upon the system context and information about possible actions may be provided to the caller through dynamically generated messages. The caller may also access voicemail or electronic mail messages using embodiments of the invention. Furthermore, in some embodiments, a caller may be able to control a separate communication session using voice or other commands input during a telephone session.
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Citations
24 Claims
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1. An automated reception system for processing a telephone communication session originating with a caller, said system having a plurality of subscribers, said system comprising:
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a telephony interface; a computer readable medium encoded with profile information related to said plurality of subscribers; a voice data input configured to receive word voice data from the caller; logic adapted to compare said word voice data of a name to names within said profile information related to said plurality of subscribers; logic adapted to identify a target subscriber based upon said word voice data of the name of the target subscriber; fax logic capable of receiving a fax sent to said target subscriber; and logic adapted to translate information in the received fax into text and read the text to the caller. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. An automated reception system for processing a telephone communication session originating with a caller, said system having a plurality of subscribers, said system comprising:
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a telephony interface; a computer readable medium encoded with profile information related to said plurality of subscribers; a voice data input configured to receive word voice data from the caller; logic adapted to compare said word voice data of a name to names within said profile information related to said plurality of subscribers; logic adapted to identify a target subscriber that the caller is seeking to call based upon said word voice data of the name of the target subscriber that the caller is seeking to call; fax logic capable of receiving a fax sent to said target subscriber; and logic adapted to translate information in the received fax into text and read the text to the caller; wherein; said fax logic is capable of identifying time of receipt of the fax, size of the fax, and sender-related information in the received fax; and said logic adapted to translate is capable of translating content information in the received fax, reading the content information to the caller, reading the sender-related information to the caller, and reading time of receipt and size of the received fax to said caller.
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14. An automated reception system for processing a telephone communication session originating with a caller, said system having a plurality of subscribers, said system comprising:
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a telephony interface; a computer readable medium encoded with profile information related to said plurality of subscribers; a voice data input configured to receive word voice data from the caller; logic adapted to compare said word voice data of a name to names within said profile information related to said plurality of subscribers; logic adapted to identify a target subscriber that the caller is seeking to call based upon said word voice data of the name of the target subscriber, wherein said profile information related to said target subscriber includes a first telephone number at which said target subscriber may be reached, the first telephone number being provided by said target subscriber; and logic adapted to place a call to connect the caller to said target subscriber at said first telephone number. - View Dependent Claims (15, 16)
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17. An automated reception system for processing a telephone communication session originating with a caller, said system having a plurality of subscribers, said system comprising:
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a telephony interface; a computer readable medium encoded with profile information related to said plurality of subscribers; a voice data input configured to receive word voice data from the caller; logic adapted to compare said word voice data of a name to names within said profile information related to said plurality of subscribers; logic adapted to identify a target subscriber that the caller is seeking to call based upon said word voice data of the name of the target subscriber that the caller is seeking to call; fax logic capable of receiving a fax sent to said target subscriber; logic adapted to translate information in the received fax into text and read the text to the caller; a display device configured to display a graphical user interface, said graphical user interface including a graphical representation of said profile information for one of said plurality of subscribers, said graphical user interface including a Web page containing said profile information for one of said plurality of subscribers; an input device for receiving from a user data for changing said profile information related to said one of said plurality of subscribers; a computer readable medium encoded with said profile information for said one of said plurality of subscribers; and a processor configured to host said Web page and to alter said profile information encoded on said computer readable medium based upon information received from said user.
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18. An automated reception system for processing a telephone communication session originating with a caller, said system having a plurality of subscribers, said system comprising:
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a telephony interface; a computer readable medium encoded with profile information related to said plurality of subscribers; a voice data input configured to receive word voice data from the caller; logic adapted to compare said word voice data of a name to names within said profile information related to said plurality of subscribers; logic adapted to identify a target subscriber from the plurality of subscribers based upon said word voice data of the name of the target subscriber, wherein said profile information for said target subscriber includes information related to an electronic mail account associated with said target subscriber; a fax logic capable of receiving a fax sent to said target subscriber; logic adapted to recognize a voice command from the caller requesting the system to transmit the fax by electronic mail; logic adapted to encapsulate the fax for transmission by electronic mail in response to receiving the voice command; and logic adapted to access said electronic mail account based upon said profile information for said target subscriber and transmit the encapsulated fax via electronic mail. - View Dependent Claims (19)
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20. A method of controlling a computer communication session between a host computer and a browser application at a remote computing device, the communication session being conducted over the Internet, said method comprising:
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establishing a telephone communication session associated with said computer communication session, the telephone communication session connecting a user at the remote computing device and the host computer; receiving voice commands from said user in the course of the telephone communication session; translating the received voice commands into a form useable by said host computer; and executing, by the remote host, said translated voice commands to affect information displayed by the browser application. - View Dependent Claims (21, 22)
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23. An automated reception system for processing a telephone communication session originating with a caller, said system having a plurality of subscribers, said system comprising:
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a telephony interface; a computer readable medium encoded with profile information related to said plurality of subscribers; a voice data input configured to receive word voice data from the caller; logic adapted to compare said word voice data of a name to names within said profile information related to said plurality of subscribers; logic adapted to identify a target subscriber from said plurality of subscribers based upon said word voice data of the name of the target subscriber; fax logic capable of receiving a fax sent to said target subscriber; and logic adapted to translate information in the received fax into text and read the text to the caller; wherein; said fax logic is capable of identifying time of receipt of the received fax, size of the received fax, and sender-related information in the received fax; and said logic adapted to translate is capable of translating content information in the received fax; and reading to the caller the content information, the sender-related information, the time of receipt, and the size of the received fax.
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24. An automated reception system for processing a telephone communication session originating with a caller, said system having a plurality of subscribers, said system comprising:
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a telephony interface; a computer readable medium encoded with profile information related to said plurality of subscribers; a voice data input configured to receive word voice data from the caller; logic adapted to compare said word voice data of a name to names within said profile information related to said plurality of subscribers; logic adapted to identify a target subscriber from the plurality of subscribers based upon said word voice data of the name of the target subscriber; fax logic capable of receiving a fax sent to said target subscriber; logic adapted to translate information in the received fax into text and read the text to the caller; a display device configured to display a graphical user interface, said graphical user interface including a graphical representation of said profile information for one of said plurality of subscribers, said graphical user interface including a Web page containing said profile information for one of said plurality of subscribers; an input device for receiving from a user data for changing said profile information related to said one of said plurality of subscribers; and a processor configured to host said Web page and to alter said profile information encoded on said computer readable medium based upon information received from said user.
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Specification