Method of voice access for vehicle services
First Claim
Patent Images
1. A method of providing vehicle services to a mobile vehicle comprising:
- receiving an access request at a call center;
authenticating the access request;
presenting an automated voice menu of vehicle services to a subscriber, the automated voice menu presenting selections based on a service class associated with a user account number;
receiving a subscriber selection input from the automated voice menu of vehicle services; and
sending a vehicle service control signal from the call center to the mobile vehicle based on the subscriber selection input.
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Abstract
One aspect of the invention presents a method of providing vehicle services to a mobile vehicle. An access request is received at a call center. The access request is authenticated. An automated voice menu of vehicle services is presented to a subscriber. A subscriber selection input is received from the automated voice menu of vehicle services. A vehicle service control signal is sent from the call center to the mobile vehicle based on the subscriber selection input.
31 Citations
16 Claims
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1. A method of providing vehicle services to a mobile vehicle comprising:
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receiving an access request at a call center; authenticating the access request; presenting an automated voice menu of vehicle services to a subscriber, the automated voice menu presenting selections based on a service class associated with a user account number; receiving a subscriber selection input from the automated voice menu of vehicle services; and sending a vehicle service control signal from the call center to the mobile vehicle based on the subscriber selection input. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A computer usable medium including a program for providing vehicle services to a mobile vehicle comprising:
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computer program code to receive an access request at a call center; computer program code to authenticate the access request; computer program code to present an automated voice menu of vehicle services to a subscriber, the automated voice menu presenting selections based on a service class associated with a user account number; computer program code to receive a subscriber selection input from the automated voice menu of vehicle services; and computer program code to send a vehicle service control signal from the call center to the mobile vehicle based on the subscriber selection input. - View Dependent Claims (10, 11, 12, 13)
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14. A system for providing vehicle services to a mobile vehicle, comprising:
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means for receiving an access request at a call center; means for authenticating the access request; means for presenting an automated voice menu of vehicle services to a subscriber, the automated voice menu presenting selections based on a service class associated with a user account number; means for receiving a subscriber selection input from the automated voice menu of vehicle services; and means for sending a vehicle service control signal from the call center to the mobile vehicle based on the subscriber selection input. - View Dependent Claims (15, 16)
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Specification