Integrated system for ordering, fulfillment, and delivery of consumer products using a data network

• US 7,177,825 B1
• Filed: 05/10/2000
• Issued: 02/13/2007
• Est. Priority Date: 05/11/1999
• Status: Expired due to Term

• Current Assignee: JUNE RAY LIMITED
• Original Assignee: Kaiser Foundation Hospitals (Kaiser Permanente Inc.)
• Inventors: Wijaya, Joyo, Ham, Peter, Clossman, Gray Andrew, Mayya, Ajit Ramachandra, Borders, Louis H., Relan, Arvind Peter, Lloyd, Margaret Sue, Bhargava, Sunil
• Primary Examiner(s): ZEENDER, FLORIAN M
• Application Number:
  US09/568,603
• Time in Patent Office: 2,470 Days
• Field of Search: 705/26, 705/27, 705/28, 705/22, 705/7, 705/8, 705/9, 705/34, 709/200, 707/1, 235/385, 235/384, 235/383
• US Class Current: 705/26.81
• CPC Class Codes: G06Q 10/0631 Resource planning, allocation, distributing or scheduling for enterprises or organisations
• CPC Class Codes: G06Q 10/0637 Strategic management or analysis, e.g. setting a goal or target of an organisation; Planning actions based on goals; Analysis or evaluation of effectiveness of goals
• CPC Class Codes: G06Q 10/0837 Return transactions
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 10/101 Collaborative creation, e.g. joint development of products or services
• CPC Class Codes: G06Q 30/00 Commerce
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: G06Q 30/0206 Price or cost determination based on market factors
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 30/0617 Representative agent
• CPC Class Codes: G06Q 30/0623 Item investigation
• CPC Class Codes: G06Q 30/0633 Lists, e.g. purchase orders, compilation or processing
• CPC Class Codes: G06Q 30/0635 Processing of requisition or of purchase orders
• CPC Class Codes: G06Q 30/0641 Shopping interfaces
• CPC Class Codes: G06Q 30/0643 Graphical representation of items or shoppers

Abstract

A technique for effecting electronic commerce using a data network is described. The data network includes a plurality of subsystems which, together, form an integrated system for receiving customer orders for selected items via a data network, fulfilling the customer orders, and delivering the ordered products to the customers. Moreover, according to a specific embodiment, the integrated nature of the system architecture of the present invention allows the on-line merchant to provide a guarantee to the customer that the ordered items will be available to be delivered to the customer at the specified delivery date, time, and location.

Claims

1. A method for effecting electronic commerce via a data network, the data network comprising a customer interface subsystem for facilitating ordering transactions of items selected by at least one customer;

an order management subsystem for managing customer orders;

an order fulfillment subsystem for facilitating fulfillment of customer orders; and

a delivery subsystem for facilitating delivery of items in the customer orders to customers, said method comprising;

receiving a customer order at the customer interface subsystem, the customer order including information relating to at least one ordered item, and including information regarding a customer-specified delivery window time;

fulfilling at least a portion of the customer order at the order fulfillment subsystem after a pre-determined cutoff time has passed, said fulfilling including processing each inventory item which has been fulfilled for delivery to the customer so as to have one or more items in the fulfilled order delivered to the customer; and

generating billing data relating to the customer order,

wherein though the customer has submitted the customer order and the customer order has been received, said method allows the customer to modify the customer order before the pre-determined cutoff time has passed, wherein before the predetermined cutoff time has passed, the customer interface subsystem allows the customer to modify the quantity of at least one item in the customer order to be physically delivered to the customer based on a delivery address associated with the customer,

wherein the customer selects one of a plurality of delivery window times within a day to be the customer-specified delivery window time, and

wherein the pre-determined cutoff time is dependent on the specified delivery window time, and is not pre-determined by the customer.

2. The method of claim 1, wherein a plurality of pre-determined cutoff times are provided within a 24-hour period.

3. The method of claim 1 further comprising allowing the customer to modify the customer order during delivery of the order to the customer.

4. The method of claim 1 further comprising processing, using a mobile field device (MFD), customer service transactions at a time of delivery of the order to the customer, said MFD being configured or designed to store updated billing data.

5. The method of claim 4 wherein said processing of customer service transactions include processing a customer return at a customer site.

6. The method of claim 4 wherein said processing of customer service transactions includes processing an order adjustment at a customer site.

7. The method of claim 4 wherein said processing of customer service transactions includes creating a record of each ordered item received by the customer.

8. The method of claim 4 further comprising billing the customer after delivery of the order to the customer for an amount related to the updated billing data.

9. The method of claim 1 further including:

generating a vendor purchase order for at least one item of merchandise;

automatically issuing an expected receipt to the order fulfillment subsystem in response to tae generation of the vendor purchase order, said expected receipt including information about the purchase order; and

updating availability and price information for items associated with the purchase order.

10. The method of claim 9 wherein said updating comprises:

calculating updated availability and price information for items associated with the purchase order; and

automatically updating availability and price information in the customer interface subsystem based upon said calculated updated availability and price information.

11. The method of claim 9, said method further comprising:

receiving a vendor delivery associated with the vendor purchase order;

processing received items from the vendor delivery;

generating expected receipt conformation information in response to the at least one received item being processed; and

updating the availability information relating to received items using the expected receipt confirmation information.

12. The method of claim 9, said method further comprising automatically informing at least one vendor of the generated purchase order.

13. The method of claim 2 further comprising sending finalized customer order information to said order fulfillment subsystem after said pre-determined cutoff time has passed.

14. The method of claim 1 further comprising providing a centralized publishing subsystem for managing catalog data associated with each item of merchandise.

15. The method of claim 14 further comprising managing, using the publishing subsystem, information content presented by the customer interface subsystem to the at least one customer.

16. The method of claim 14 further comprising receiving SKU information at the publishing subsystem;

automatically processing the received SKU information to thereby generate catalog data and processed SKU data;

publishing the catalog data to the customer interface subsystem; and

publishing the processed SKU data as inventory information.

17. The method of claim 16 wherein the received SKU information is obtained from a content provider.

18. The method of claim 16 wherein the received SKU information is obtained from a merchant.

19. The method of claim 16 further comprising automatically updating a store catalog associated with the customer interface subsystem using the published catalog data.

20. The method of claim 16 further comprising using at least a portion of the catalog data to display information content to the at least one customer.

21. The method of claim 20 further comprising regulating the content of information displayed to the at least one customer based upon inventory availability data.

22. The method of claim 1, wherein the interface subsystem further comprises a storefront inventory database, and wherein the method further comprises storing catalog data, item availability data, and item price data on said storefront database.

23. The method of claim 22 further comprising automatically updating said storefront inventory database at pre-determined intervals using item availability data derived from inventory information.

24. The method of claim 22, further comprising managing an inflow of customer orders at a time of ordering using data from said storefront database.

25. The method of claim 1 wherein the customer interface subsystem further comprises a resource capacity database for managing resource capacity data associated with the plurality of subsystems, said resource capacity data including available resource capacity data for each subsystem and reserved resource capacity data for each subsystem, the method further comprising managing inflow of customer orders at a time of ordering using said resource capacity data.

26. The method of claim 25 wherein said method further comprising automatically updating said resource capacity data at respective, pre-determined intervals using data from each of said subsystems.

27. The method of claim 25 further comprising reserving a respective amount of resource capacity in said resource capacity database for selected subsystems in response to an item being selected for purchase by a customer.

28. The method of claim 27 further comprising automatically modifying the reserved resource capacity associated with at least one ordered item in response to a customer modifying a desired quantity of the at least one item.

29. The method of claim 27 further comprising automatically modifying the reserved resource capacity associated with at least one ordered item in response to a customer modifying a delivery date associated with the at least one item.

30. The method of claim 28 further comprising freeing the reserved resource capacity associated with an ordered item when the customer cancels an associated order for the at least one ordered item.

31. The method of claim 22 further comprising using availability data to indicate to the at least one customer which inventory items are available for purchase, and when each of said available items can be delivered to the at least one customer.

32. The method of claim 1 further comprising determining whether delivery service is available to a selected customer based upon the customer'"'"'s delivery address.

33. The method of claim 32 wherein the determination of delivery service availability to the selected customer is not based upon a zip code associated with the delivery address of the customer.

34. The method of claim 1 further comprising:

receiving at the order fulfillment subsystem finalized customer order information relating to at least one customer order;

fulfilling the at least one customer order;

processing said fulfilled customer order for delivery to a customer; and

generating customer order confirmation data after the fulfilled customer order has been shipped to the customer.

35. The method of claim 1 further comprising:

receiving at the order fulfillment subsystem expected returns data related to processed customer return transactions;

receiving at least one returned item at the order fulfillment subsystem;

processing the at least one returned item at the order fulfillment subsystem; and

generating returned item confirmation data after the at least one returned item has been processed at the order fulfillment subsystem.

36. The method of claim 35 further comprising updating item availability data relating to the at least one returned item using the returned item confirmation data.

37. A method for effecting electronic commerce using the system of claim 4, said method further comprising billing the customer after delivery of the order for an amount relating to the updated billing data.

38. The method of claim 37 further comprising allowing the customer to modify the customer order during delivery of the order to the customer.

39. The method of claim 37 further comprising processing, using a mobile field device (MFD), customer service transactions at a time of delivery of the order to the customer, said MFD being configured or designed to store said updated billing data.

40. The method of claim 39 wherein said processing of customer service transactions include processing a customer return at a customer site.

41. The method of claim 39 wherein said processing of customer service transactions includes processing an order adjustment at a customer site.

42. The method of claim 39 wherein said processing of customer service transactions includes creating a record of each ordered item received by the customer.

43. The method of claim 1 wherein the customer can modify the specified delivery window time for the customer order before the predetermined cutoff time has passed.

44. The method of claim 1 wherein the pre-determined cutoff time does not depend on the time the order is placed.