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Method and system for operator services automation using an operator services switch

  • US 7,180,994 B2
  • Filed: 06/13/2002
  • Issued: 02/20/2007
  • Est. Priority Date: 06/13/2002
  • Status: Expired due to Term
First Claim
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1. An operator service system comprising:

  • a front end automation system adapted to recognize a request for information from a caller and initiate a call to an operator services switch;

    an operator services switch inter-operably coupled to the front end automation system and adapted to receive the call after the front end automation system has received the call and create billing information relative to the call;

    a back end automation system inter-operably coupled to the operator services switch and to the front end automation system, the back end automation system being adapted to respond to the request via the operator services switch; and

    wherein the front end automation system is adapted to send information relative to the request to the back end automation system in response to the request, the information relative to the request being sent via a path independent of the operator services switch.

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