System and method for monitoring and handling telecommunication activity via a computer network
First Claim
1. A method for handling calls placed to a subscriber line that operates over a telephone network and that is associated with a plurality of directory numbers, comprising:
- retrieving from a database, registration information sent over a computer network, the registration information including a network address that is associated with a monitoring computer that accesses the computer network using a network connection that is independent of the subscriber line;
detecting a telephone call to at least one of the plurality of directory numbers, therein enabling a user to monitor the plurality of directory numbers;
in response to detecting the telephone call, sending an event descriptor to the network address;
receiving an instruction indicating a call-handling option selected by the user; and
handling the telephone call according to the call-handling option;
wherein the network address comprises an Internet Protocol (IP) address that can vary as specified by the user of the monitoring computer.
1 Assignment
0 Petitions
Accused Products
Abstract
A configurable PSTN call-handling (CPC) service enables monitoring and custom responses to calls received over multiple subscriber lines associated with a user. A CPC Client Program runs on a computer and presents a graphical user interface (GUI) that allows the user to associate call-handling options with call characteristics, such as caller, date, or time. The GUI also allows the user to customize the notification signals provided and to provide custom responses to certain callers, by associating call characteristics with various GUI appearances, sound files, or images. The CPC relieves the communications network of performing certain call-handling functions, such as call forwarding, by moving decision-making processes to the user'"'"'s PC. The user can remotely monitor any subscriber line associated with the user from any browser, because the communications network sends notifications directly to an IP address specified by the user, rather than to the IP address associated with the subscriber line.
90 Citations
21 Claims
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1. A method for handling calls placed to a subscriber line that operates over a telephone network and that is associated with a plurality of directory numbers, comprising:
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retrieving from a database, registration information sent over a computer network, the registration information including a network address that is associated with a monitoring computer that accesses the computer network using a network connection that is independent of the subscriber line; detecting a telephone call to at least one of the plurality of directory numbers, therein enabling a user to monitor the plurality of directory numbers; in response to detecting the telephone call, sending an event descriptor to the network address; receiving an instruction indicating a call-handling option selected by the user; and handling the telephone call according to the call-handling option; wherein the network address comprises an Internet Protocol (IP) address that can vary as specified by the user of the monitoring computer. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A computer-readable medium having executable instruction for:
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providing a user of a subscriber line with a graphical user interface that includes a plurality of call-handling options; allowing the user to pre-select at least one of the plurality of call-handling options to be transmitted upon receiving notification of an incoming call having a particular characteristic; allowing the user to input a plurality of directory numbers, whereby the user may monitor the plurality of directory numbers; sending registration information over a computer network, the registration information including a network address associated with a monitoring computer that accesses the computer network using a network connection that is independent of the subscriber line; receiving at the network address notification of an incoming call; and over the computer network, transmitting to the telephone network the call-handling option that corresponds to the pre-selection by the user; wherein the network address comprises an IP address that can vary as supplied by the user of the monitoring computer. - View Dependent Claims (17, 18, 19, 20, 21)
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Specification