Method and apparatus for mixed media contact notification service

• US 7,184,533 B1
• Filed: 12/07/1999
• Issued: 02/27/2007
• Est. Priority Date: 12/07/1999
• Status: Expired due to Term

• Current Assignee: Unify GmbH & Co. KG (Atos SE)
• Original Assignee: Siemens Communications Incorporated (Siemens AG)
• Inventors: Shaffer, Shmuel, Beyda, William Joseph
• Primary Examiner(s): Nguyen, Quynh H.
• Application Number:
  US09/457,049
• Time in Patent Office: 2,639 Days
• Field of Search: 379/93.09, 37920101-20108, 379/211.01, 379/211.02
• US Class Current: 379/211.01
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/46 Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
• CPC Class Codes: H04M 3/465 Arrangements for simultaneously calling a number of substations until an answer is obtained
• CPC Class Codes: H04M 3/527 Centralised call answering arrangements not requiring operator intervention

Abstract

A method and apparatus for providing an automatic called party locator service by intelligently managing lists of contacts. The apparatus includes a contact list manager (10) where lists of contacts are stored, and a locator (60) capable of sending out location request messages and receiving and handling responses. In some embodiments, the current invention may be integrated with call messaging systems, fax and or e-mail systems. In some cases, advanced features such as message delivery method selection, message customization, contact message retrieval or expiration and automatic call dialing may be enabled. In embodiments which support caller identification capabilities, the invention may be configured to have different behaviors based on the identification of the caller.

Claims

1. A method attempt communication with a called party comprising:

determining two or more contacts associated with the called party from a contact list associating one or more contacts with each of a plurality of called parties;

determining a first contact method associated with a first contact of the two or more contacts, and a second contact method associated with a second contact of the two or more contacts;

automatically sending a message using the first contact method to the first contact and automatically sending the message using the second contact method to the second contact, said message requesting a contact method associated with the called party;

receiving a response to said message from the first contact, said response indicating a third contact method associated with said called party; and

automatically using the third contact method to attempt to communicate with said called party.

2. A method according to claim 1 wherein said contact list comprises:

one or more contact methods associated with for each contact; and

one or more rules associated with each contacts or contact method, each of the one or more rules indicating one or more conditions for sending the message.

3. A method according to claim 1 wherein said first, second and third contact methods comprise one or more methods selected from the group consisting of:

one or more telephone numbers,

one or more fax numbers,

one or more pager numbers,

one or more cell phone numbers, and one or more e-mail addresses.

4. A method according to claim 2 wherein said contact list associates contact information with said contacts or said contact methods, the contact information designating conditions for usage of said contacts or said contact methods.

5. A method according to claim 2, further comprising:

cancelling the message sent using the second contact method in response to the received response.

6. The method according to claim 1 further comprising:

allowing a called party to configure said contact list.

7. A method according to claim 1, further comprising:

identifying the called party; and

using the identity to determine system behavior.

8. A method according to claim 1 wherein said called party may configure system behavior for a calling party.

9. A method according to claim 1 wherein said message is predetermined prior to determining the first contact.

10. A method according to claim 1 wherein the responses comprises information associated with the called party.

11. A method according to claim 1 wherein said messages may be automatically cancelled, expired or recalled based on a timer.

12. A method according to claim 1 wherein said messages may be automatically cancelled, expired or recalled based on the successful establishment of contact between said calling party and said called party.

13. A method according to claim 1 wherein said third contact method includes a telephone number.

14. A method according to claim 1 wherein said second contact method includes a telephone number, and said first contact method includes an e-mail address.

15. A method according to claim 1 further comprising automatically extracting said third contact method from said response.

16. A method according to claim 15 wherein said first contact method and said second contact methods comprise a telephone numbers, said third contact method is a telephone number, and said automatically extracting said third contact method from said response includes using speech recognition software to extract said third contact method.

17. A method according to claim 1 further comprising automatically extracting said third contact method using optical recognition software.

18. A method according to claim 1 wherein receiving the response comprises recording said response, and further comprising transmitting audio associated with the third contact method to said caller.

19. A method according to claim 1, wherein said first contact method and third contact methods are of different multimedia types.

20. A method according to claim 19 wherein one of said first and second contact methods is a telephone number and the other of said first and second contact methods is a text-based message.

21. An apparatus to attempt communication with a called party comprising:

a contact list manager comprising a list associating one or more contacts with each of a plurality of called parties, the contact list manager to determine two or more contacts associated with the called party, to determine a first contact method associated with a first contact of the two or more contacts, and to determine a second contact method associated with a second contact of the two or more contacts; and

a locator to automatically send a message using the first contact method to the first contact, and to automatically send the message using the second contact method to the second contact, said message requesting a contact method associated with the called party, to receive a response to said message from the first contact, said response indicating a third contact method associated with said called party; and

to automatically use the third contact method to attempt to communicate with said called party.

22. An apparatus according to claim 21 further comprising:

one or more contacts lists associated with one or more called parties; and

one or more rule sets associated with the one or more called parties.

23. An apparatus according to claim 21 further comprising:

a system contact list comprising contacts associated with more than one called party; and

a system rule sets associated with more than one called party.

24. An apparatus according to claim 21 further comprising:

a cancellation module for determining to cancel outstanding messages and to send cancellation requests.