Methods and systems for determining a telecommunications service location using global satellite positioning
First Claim
Patent Images
1. A customer service information system comprising:
- a technician server configured to communicate with at least one input device used by a service technician at a customer service location and with a global satellite positioning system,wherein said technician server is capable of directing the global satellite positioning system to obtain a set of coordinates associated with the customer service location upon receiving a data transmission from the input device.
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Abstract
In one aspect, a customer service information system includes a technician server configured to communicate with at least one input device used by a service technician at a customer service location and with a global satellite positioning system. The technician server is capable of directing the global satellite positioning system to obtain a set of coordinates associated with the customer service location upon receiving a data transmission from the input device.
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Citations
98 Claims
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1. A customer service information system comprising:
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a technician server configured to communicate with at least one input device used by a service technician at a customer service location and with a global satellite positioning system, wherein said technician server is capable of directing the global satellite positioning system to obtain a set of coordinates associated with the customer service location upon receiving a data transmission from the input device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26)
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27. A technician server comprising:
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means for communicating with at least one input device used by a service technician at a customer service location and with a global satellite positioning system; and means for directing the global satellite positioning system to obtain a set of coordinates associated with the customer service location upon receiving a data transmission from the input device. - View Dependent Claims (28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41)
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42. A customer service information system comprising:
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means for communicating with at least one input device used by a service technician at a customer service location and with a global satellite positioning system; means for directing the global satellite positioning system to obtain a set of coordinates associated with the customer service location upon receiving a data transmission from the input device; and means for transmitting order information to one or more service technicians, the order information comprising service required at a particular customer service location and the set of coordinates associated with the particular customer service location.
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43. A customer service information system comprising:
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means for communicating with at least one input device used by a service technician at a customer service location and with a global satellite positioning system; means for directing the global satellite positioning system to obtain a set of coordinates associated with the customer service location upon receiving a data transmission from the input device; means for validating a street address; and means for associating the set of coordinates with a validated street address. - View Dependent Claims (44, 45, 46)
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47. A customer service information system comprising:
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means for communicating with at least one input device used by a service technician at a customer service location and with a global satellite positioning system; means for directing the global satellite positioning system to obtain a set of coordinates associated with the customer service location upon receiving a data transmission from the input device; and means for maintaining a customer record for a particular customer, the customer record including the set of coordinates and one or more of customer name, customer address, and customer telephone number associated with the particular customer.
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48. A customer service information system comprising:
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means for communicating with at least one input device used by a service technician at a customer service location and with a global satellite positioning system; means for directing the global satellite positioning system to obtain a set of coordinates associated with the customer service location upon receiving a data transmission from the input device; and means for providing a travel route to one or more customer service locations based on the set of coordinates. - View Dependent Claims (49, 50)
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51. A customer service information method comprising:
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communicating with at least one input device used by a service technician at a customer service location and with a global satellite positioning system; and directing the global satellite positioning system to obtain a set of coordinates associated with the customer service location upon receiving a data transmission from the input device, wherein the steps of communicating and directing are performed by a technician server. - View Dependent Claims (52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 74)
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75. A computer-readable medium containing instructions for assisting a technician server to perform a customer service method, said method comprising:
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communicating with at least one input device used by a service technician at a customer service location and with a global satellite positioning system; and directing the global satellite positioning system to obtain a set of coordinates associated with the customer service location upon receiving a data transmission from the input device. - View Dependent Claims (76, 77, 78, 79, 80, 81, 82, 83, 84, 85, 86, 87, 88, 89, 90, 91, 92, 93, 94, 95, 96, 97, 98)
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Specification