Method and apparatus for software and hardware event monitoring and repair

• US 7,188,171 B2
• Filed: 01/23/2003
• Issued: 03/06/2007
• Est. Priority Date: 01/23/2003
• Status: Active Grant

• Current Assignee: Valtrus Innovations Limited (f/k/a Dolya Holdco 9 Limited) (Key Patent Innovations Limited)
• Original Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Inventors: Srinivasan, Karamadai, Tripp, Thomas M., Gill, Rajpal
• Primary Examiner(s): Vu; Viet D.
• Assistant Examiner(s): Hu; Jinsong
• Application Number:
  US10/349,773
• Publication Number:
  US 20040148385A1
• Time in Patent Office: 1,503 Days
• Field of Search: 709/224, 709/27, 709/318, 705/10
• US Class Current: 709/224
• CPC Class Codes: H04L 41/0253 using browsers or web-pages for accessing management information
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 43/045 for graphical visualisation of monitoring data
• CPC Class Codes: H04L 43/0817 by checking functioning
• CPC Class Codes: H04L 43/14 using software, i.e. software packages network security related monitoring H04L63/1408

Abstract

An integrated hardware and software monitoring system for a remote computer includes an event monitoring module loaded on the remote computer. The event monitoring module includes a hardware event detector that detects hardware events on the remote computer that may need attention, and a software service detector that detects status of software running on the remote computer to determine if any of the software has failed or is not operating properly, and to output a software event as a result thereof. The monitoring system also includes a data transmission system for performing a data transmission so as to notify a support specialist over a network connection of a hardware event or software event detected by the event monitoring module. The monitoring system further includes a graphical user interface provided on a display of the remote computer for allowing a user of the remote computer to make selections as to which software services and hardware events are to be detected.

Claims

1. An integrated hardware and software monitoring system for a remote computer, comprising:

an event monitoring module loaded on the remote computer,

wherein the event monitoring module includes;

a hardware event detector that detects at least one hardware event that has occurred on the remote computer, and

a software service detector that detects status of software running on the remote computer to determine if any of the software has failed or is not operating properly, and to output a software event as a result thereof;

a transmission system for performing a data transmission to notify a support specialist over a network connection of a hardware event or software event detected by the event monitoring module; and

a graphical user interface unit that provides a graphical user interface for allowing a user of the remote computer to make selections as to which software services and hardware events are to be detected,

wherein the graphical user interface also allows the user to make selections as to which types of corrective actions to be taken for selected ones of the software services and hardware events, the type of corrective actions including at least one of;

a) a reboot of the remote computer, and b) an audible or visible alert being made at the remote computer.

2. The system according to claim 1, wherein the network connection is a secure connection over the Internet.

3. The system according to claim 1, wherein the hardware events are detected by the hardware event detector being notified of a writing of a NotifyChangeEvent log entry in a Windows Operating System Event Log.

4. The system according to claim 1, wherein the software service detector periodically checks a Windows Operating System Service Control Manager for status of particular software processes running on the remote computer.

5. The system according to claim 1, wherein the hardware event detector operates in a normally-sleep mode, and wherein, when a hardware event is written into a non-volatile RAM of the remote computer, the hardware event detector is woken up from the normally-sleep mode to an active mode, and wherein the hardware event detector reads data from the non-volatile RAM to determine if a hardware failure has occurred.

6. A method for monitoring hardware and software events on a remote computer, comprising:

determining whether an entry has been made to an Event Log on the remote computer which is indicative of an occurrence of a hardware event that has occurred on the remote computer;

periodically checking an Operating System Service Control Manager of the remote computer for current status of software running on the remote compute, and to determine if any software on the remote computer has failed or is not operating properly, and that outputs a software event as a result thereof;

determining whether or not a selection was made by an end user of the remote computer to provide a notification to a support site on an occurrence of the hardware event and/or the software event, and if so, outputting the software event and/or hardware event to the support site over a network, so that a support specialist at the support site can respond accordingly; and

providing a graphical user interface on a display of the remote computer for allowing a user of the remote computer to make selections as to which software services and hardware events are to be detected,

wherein the graphical user interface also allows the user to make selections as to which types of corrective actions to be taken for selected ones of the software services and hardware events, the type of corrective actions including at least one of;

a) a reboot of the remote computer, and b) an audible or visible alert being made at the remote computer.

7. The method according to claim 6, wherein the hardware event is determined to have occurred by detecting a NotifyChangeEvent log entry in a Windows™

Operating System Event Log of the remote computer.

8. The method according to claim 6, wherein the determining of the hardware event comprises:

operating a hardware event detector of the remote computer in a normally-sleep mode;

writing a hardware event into a non-volatile RAM of the remote computer;

waking up the hardware event detector from the normally-sleep mode to an active mode; and

reading data from the non-volatile RAM by the hardware event detector to determine if a hardware failure has occurred in the remote computer.

9. A computer program product for providing software service and hardware event monitoring for a remote computer, the computer program product being embodied in computer readable medium and executable by a computer, the computer program product comprising:

first program code for determining whether a particular event has been written into an Event Log of the remote computer that signifies an occurrence of a hardware event on the remote computer;

second program code for periodically checking an Operating System Service Control Manager of the remote computer for status of software that is running on the remote computer to determine if any of the software has failed or is operating improperly and therefore needs attention, and that outputs a software event as a result thereof;

third program code for, upon operator selection to notify a support site of the hardware event and/or software event, outputting information that includes the hardware event and/or software event, along with other information regarding the remote computer, to the support site over a network, so that a support specialist at the support site can respond accordingly; and

fourth program code for providing a graphical user interface for allowing a user of the remote computer to make selections as to which software services and hardware events are to be detected,

wherein the graphical user interface also allows the user to make selections as to which types of corrective actions to be taken for selected ones of the software services and hardware events, the type of corrective actions including at least one of;

a) a reboot of the remote computer, and b) an audible or visible alert being made at the remote computer.

10. The computer program product according to claim 9, wherein the hardware events are detected by the first program code being notified of a writing of a NotifyChangeEvent log entry in a Windows Operating System Event Log.

11. The computer program product according to claim 9, wherein the second program code periodically checks a Windows Operating System Service Control Manager for status of particular software processes running on the remote computer.

12. The computer program product according to claim 9, wherein the determining of the hardware event comprises:

operating a hardware event detector of the remote computer in a normally-sleep mode;

writing a hardware event into a non-volatile RAM of the remote computer;

waking up the hardware event detector from the normally-sleep mode to an active mode; and

reading data from the non-volatile RAM by the hardware event detector to determine if a hardware failure has occurred in the remote computer.

13. An apparatus for monitoring hardware and software events on a remote computer, comprising:

means for determining whether an entry has been made to an Event Log on the remote computer which is indicative of an occurrence of a hardware event that has occurred on the remote computer;

means for periodically checking an Operating System Service Control Manager of the remote computer for current status of software running on the remote compute, and to determine if any software on the remote computer has failed or is not operating properly, and that outputs a software event as a result thereof;

means for determining whether or not a selection was made by an end user of the remote computer to provide a notification to a support site on an occurrence of the hardware event and/or the software event, and if so, outputting the software event and/or hardware event to the support site over a network, so that a support specialist at the support site can respond accordingly; and

means for providing a graphical user interface on a display of the remote computer for allowing a user of the remote computer to make selections as to which software services and hardware events are to be detected,

wherein the graphical user interface also allows the user to make selections as to which types of corrective actions to be taken for selected ones of the software services and hardware events, the type of corrective actions including at least one of;

a) a reboot of the remote computer, and b) an audible or visible alert being made at the remote computer.

14. The apparatus according to claim 13, wherein the graphical user interface also allows the user to select a polling interval time for periodically checking the Operating System Service Control Manager.

15. The apparatus according to claim 13, wherein the hardware event is determined to have occurred by detecting a NotifyChangeEvent log entry in a Windows™

Operating System Event Log of the remote computer.

16. The apparatus according to claim 13, wherein the means for determining whether an entry has been made to the Event Log on the remote computer operates in a normally-sleep mode, and wherein, when a hardware event is written into a non-volatile RAM of the remote computer, the means for determining whether an entry has been made to the Event Log on the remote computer is woken up from the normally-sleep mode to an active mode, and wherein the means for determining whether an entry has been made to the Event Log on the remote computer reads data from the non-volatile RAM to determine if a hardware failure has occurred.