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System and method for data mining of contextual conversations

  • US 7,191,129 B2
  • Filed: 10/23/2002
  • Issued: 03/13/2007
  • Est. Priority Date: 10/23/2002
  • Status: Active Grant
First Claim
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1. A method of mining telephone call data, said method comprising:

  • storing voice data received during a plurality of telephone calls in a memory area, wherein one of the plurality of telephone calls is an ongoing telephone call;

    receiving search criteria, the search criteria including one or more search words;

    converting the stored voice data from each of the plurality of telephone calls to a plurality of textual forms, each of the textual forms corresponding to one of the telephone calls;

    searching, during the ongoing telephone call, the textual forms of the voice data for the search criteria, the searching resulting in search results; and

    returning, during the ongoing telephone call, the search results, wherein the returning includes displaying the search results on a display device and highlighting the search words that appear during the display of the search results.

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