System and method for data mining of contextual conversations
First Claim
1. A method of mining telephone call data, said method comprising:
- storing voice data received during a plurality of telephone calls in a memory area, wherein one of the plurality of telephone calls is an ongoing telephone call;
receiving search criteria, the search criteria including one or more search words;
converting the stored voice data from each of the plurality of telephone calls to a plurality of textual forms, each of the textual forms corresponding to one of the telephone calls;
searching, during the ongoing telephone call, the textual forms of the voice data for the search criteria, the searching resulting in search results; and
returning, during the ongoing telephone call, the search results, wherein the returning includes displaying the search results on a display device and highlighting the search words that appear during the display of the search results.
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Accused Products
Abstract
A system and method for mining data from stored telephone conversations is provided. Users request advanced data processing on the recorded data, either on the live data stream or the data in storage. Processes search the recorded data for keywords and phrases that the user provides the PTR. User can also request more sophisticated analysis of the recorded data for deeper contextual meaning of the conversations. Context information may include identifying the users, the locations and times referred to by the users during the conference, etc. Additional searches related to the obtained information are performed and the extracted information is compared to similar information obtained from previous meetings. Voice inflections and any emotional stress present in the voices of the users can also be detected and added to the collected information. Search terms can also be highlighted in the results.
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Citations
18 Claims
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1. A method of mining telephone call data, said method comprising:
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storing voice data received during a plurality of telephone calls in a memory area, wherein one of the plurality of telephone calls is an ongoing telephone call; receiving search criteria, the search criteria including one or more search words; converting the stored voice data from each of the plurality of telephone calls to a plurality of textual forms, each of the textual forms corresponding to one of the telephone calls; searching, during the ongoing telephone call, the textual forms of the voice data for the search criteria, the searching resulting in search results; and returning, during the ongoing telephone call, the search results, wherein the returning includes displaying the search results on a display device and highlighting the search words that appear during the display of the search results. - View Dependent Claims (2, 3, 4, 5, 6)
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7. An information handling system comprising:
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one or more processors; a memory accessible by the processors for storing telephone call data; a display device accessible by the processors; a nonvolatile storage device accessible by the processors; and a mining tool for mining telephone call data, the mining tool including; means for storing voice data received during a plurality of telephone calls in the memory area, wherein one of the plurality of telephone calls is an ongoing telephone call; means for receiving search criteria, the search criteria including one or more search words; means for converting the stored voice data from each of the plurality of telephone calls to a plurality of textual forms, each of the textual forms corresponding to one of the telephone calls; means for searching, during the ongoing telephone call, the textual forms of the voice data for the search criteria, the searching resulting in search results; and means for returning, during the ongoing telephone call, the search results to a requestor, wherein the means for returning includes means for displaying the search results on the display device and means for highlighting the search words that appear during the display of the search results. - View Dependent Claims (8, 9, 10, 11, 12)
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13. A computer program product stored on a computer operable media for mining telephone call data, said computer program product comprising:
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means for storing voice data received during a plurality of telephone calls in a memory area, wherein one of the plurality of telephone calls is an ongoing telephone call; means for receiving search criteria, the search criteria including one or more search words; means for converting the stored voice data from each of the plurality of telephone calls to a of textual forms each of the textual forms corresponding to one of the telephone calls; means for searching, during the ongoing telephone call, the textual forms of the voice data for the search criteria, the searching resulting in search results; and means for returning, during the ongoing telephone call, the search results, wherein the means for return ing includes means for displaying the search results on a display device and means for highlighting the search words that appear during the display of the search results. - View Dependent Claims (14, 15, 16, 17, 18)
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Specification