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Method and system for changing a collaborating client behavior according to context

  • US 7,194,509 B2
  • Filed: 07/08/2003
  • Issued: 03/20/2007
  • Est. Priority Date: 06/16/1999
  • Status: Expired due to Fees
First Claim
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1. An information terminal support server which supports collaboration of a browser loaded on a customer-side information terminal and a browser loaded on an agent-side information terminal, the information terminal support server comprising:

  • a rule definition part including a condition setting part and a command setting part;

    a rule control manager for monitoring, at the information terminal support server, HTTP messages sent in response to customer-side browser requests;

    an HTTP checker, determining whether or not said HTTP messages agree with a condition of said condition setting part of said rule definition part;

    an HTTP editor, editing contents of said HTTP messages according to contents of said command setting part of said rule definition part, when said HTTP messages agree with a predetermined condition, wherein the editing contents of said HTTP messages includes embedding a command in said HTTP message, and wherein said browser on an agent-side information terminal displays said HTTP message by executing the command embedded in said HTTP message;

    customer cache storing of said HTTP messages in an unedited form sent to the browser on the customer-side information terminal; and

    agent cache storing of said HTTP messages in an edited form sent to the browser on the agent-side information terminal.

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