Method and apparatus for tracking usage of online help systems
First Claim
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1. A computer-implemented method for presenting a help source file comprising:
- (a) maintaining, on a local computer, a help system comprised of a single set of one or more help source files;
(b) receiving, on the local computer, a request to present a help source file;
(c) obtaining, from the local computer, a help history file in response to the request, wherein;
(i) the help history file stores information relating to a usage of the help system; and
(ii) the help history file comprises a cookie, generated by the local computer, wherein an identification for each previously opened help file is stored in the cookie;
(d) displaying, on the local computer, a customized presentation of the help source file based on the information stored in the help history file.
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Abstract
One or more embodiments of the invention provide a method, apparatus, and article of manufacture for presenting a help source. A help system is maintained that comprises a single set of one or more help source files. A request is received by the help system to present one or more of the help source files (or information from within one or more of the help source files). A help history file is obtained in response to the request, wherein the help history file stores information relating to a usage of the help system. A customized presentation of the help source file is then displayed based on the information stored in the help history file.
56 Citations
39 Claims
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1. A computer-implemented method for presenting a help source file comprising:
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(a) maintaining, on a local computer, a help system comprised of a single set of one or more help source files; (b) receiving, on the local computer, a request to present a help source file; (c) obtaining, from the local computer, a help history file in response to the request, wherein; (i) the help history file stores information relating to a usage of the help system; and (ii) the help history file comprises a cookie, generated by the local computer, wherein an identification for each previously opened help file is stored in the cookie; (d) displaying, on the local computer, a customized presentation of the help source file based on the information stored in the help history file. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A computer-implemented help system for presenting a help file, comprising:
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(a) a local computer having a display device attached thereto; (b) means, performed by the local computer, for maintaining a help system comprised of a single set of one or more help source files; (c) means, performed by the local computer, for receiving a request to present a help source file; (d) means, performed by the local computer, for obtaining a help history file, from the local computer, in response to the request, wherein; (i) the help history file stores information relating to a usage of the help system; and (ii) the help history file comprises a cookie generated by the local computer, wherein an identification for each previously opened help file is stored in the cookie; (e) means, performed by the local computer, for displaying a customized presentation of the help source file based on the information stored in the help history file. - View Dependent Claims (15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26)
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27. An article of manufacture embodying logic for performing a method for presenting a help source file on a display device connected to a local computer, the method comprising:
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(a) maintaining, on the local computer, a help system comprised of a single set of one or more help source files; (b) receiving, on the local computer, a request to present a help source file; (c) obtaining, from the local computer, a help history file in response to the request, wherein; (i) the help history file stores information relating to a usage of the help system; and (ii) the help history file comprises a cookie generated by the local computer, wherein an identification for each previously opened help file is stored in the cookie; (d) displaying, on the local computer, a customized presentation of the help source file based on the information stored in the help history file. - View Dependent Claims (28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39)
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Specification