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Method and system for facilitating mediated communication

  • US 7,197,120 B2
  • Filed: 03/12/2002
  • Issued: 03/27/2007
  • Est. Priority Date: 12/22/2000
  • Status: Expired due to Fees
First Claim
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1. A method for facilitating mediated communication between users of communication devices, the method comprising:

  • receiving a request for voice-based communication from a first communication device of a calling party, wherein the request for voice-based communication requests commencement of a telephone call between the first communication device of the calling party and a second communication device of a called party;

    in response to receiving the request for voice-based communication, automatically determining whether the first communication device of the calling party supports communication via a text messaging protocol;

    in response to determining that the first communication device supports communication via the text messaging protocol, causing a response option to be displayed on a display of the second communication device of the called party, for selection by the called party, wherein the response option allows the called party to request transition from voice-based communication to text-based communication;

    in response to selection by the called party of the response option requesting transition from voice-based communication to text-based communication, transmitting a voice-based message from a mediation system to the first communication device of the calling party, wherein the voice-based message notifies the calling party to expect to receive a text-based response at the first communication device; and

    in response to selection of the response option by the called party, transmitting the text-based response to the first communication device of the calling party via the text messaging protocol.

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