Method and system for facilitating mediated communication
First Claim
1. A method for facilitating mediated communication between users of communication devices, the method comprising:
- receiving a request for voice-based communication from a first communication device of a calling party, wherein the request for voice-based communication requests commencement of a telephone call between the first communication device of the calling party and a second communication device of a called party;
in response to receiving the request for voice-based communication, automatically determining whether the first communication device of the calling party supports communication via a text messaging protocol;
in response to determining that the first communication device supports communication via the text messaging protocol, causing a response option to be displayed on a display of the second communication device of the called party, for selection by the called party, wherein the response option allows the called party to request transition from voice-based communication to text-based communication;
in response to selection by the called party of the response option requesting transition from voice-based communication to text-based communication, transmitting a voice-based message from a mediation system to the first communication device of the calling party, wherein the voice-based message notifies the calling party to expect to receive a text-based response at the first communication device; and
in response to selection of the response option by the called party, transmitting the text-based response to the first communication device of the calling party via the text messaging protocol.
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Accused Products
Abstract
One embodiment of the disclosures made herein is a method for facilitating mediated communication. In such an embodiment of the disclosures made herein, a voice-based communication request transmitted from a first communication device is received by a mediation system. The voice based communication request is requesting voice-based communication between the first communication device and a second communication device. In response to receiving the request for voice-based communication, a capability of the first communication device for communicating via a prescribed text messaging protocol is determined. Facilitating presentation of a text messaging follow-through action at the second communication device is performed in response to determining that the first communication device is capable of communicating via the prescribed text messaging protocol.
268 Citations
24 Claims
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1. A method for facilitating mediated communication between users of communication devices, the method comprising:
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receiving a request for voice-based communication from a first communication device of a calling party, wherein the request for voice-based communication requests commencement of a telephone call between the first communication device of the calling party and a second communication device of a called party; in response to receiving the request for voice-based communication, automatically determining whether the first communication device of the calling party supports communication via a text messaging protocol; in response to determining that the first communication device supports communication via the text messaging protocol, causing a response option to be displayed on a display of the second communication device of the called party, for selection by the called party, wherein the response option allows the called party to request transition from voice-based communication to text-based communication; in response to selection by the called party of the response option requesting transition from voice-based communication to text-based communication, transmitting a voice-based message from a mediation system to the first communication device of the calling party, wherein the voice-based message notifies the calling party to expect to receive a text-based response at the first communication device; and in response to selection of the response option by the called party, transmitting the text-based response to the first communication device of the calling party via the text messaging protocol. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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19. A method for facilitating mediated communication between users of communication devices, the method comprising:
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receiving a request for voice-based communication from a first communication device of a calling party, wherein the request for voice-based communication requests commencement of a telephone call between the first communication device of the calling party and a second communication device of a called party in conjunction with receiving the request for voice-based communication from the first communication device of the calling party, displaying a text messaging follow-through option on a visual display of the second communication device, wherein the text messaging follow-through option allows the called party to request transition from voice-based communication to text-based communication; in response to selection by the called party of the text messaging follow-through option requesting transition from voice-based communication to text-based communication, automatically causing a voice-based message to be transmitted to the first communication device of the calling party, wherein the voice-based message notifies the calling party to expect to receive a text-based response at the first communication device; and in response to selection of the text messaging follow-through option by the called party, automatically causing the text-based response to be transmitted to the first communication device of the calling party via the text messaging protocol. - View Dependent Claims (20, 21, 22, 23, 24)
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Specification