Method and system for priority based telephone call screening

• US 7,197,127 B2
• Filed: 05/15/2003
• Issued: 03/27/2007
• Est. Priority Date: 05/15/2003
• Status: Active Grant

• Current Assignee: Comcast Cable Communications LLC (Comcast Corporation)
• Original Assignee: Comcast Cable Holdings LLC (Comcast Corporation)
• Inventors: Stevens, John Clarke
• Primary Examiner(s): Bui; Bing Q.
• Application Number:
  US10/439,072
• Publication Number:
  US 20040228464A1
• Time in Patent Office: 1,412 Days
• Field of Search: 379/201.01, 379/201.02, 379/201.03, 379/207.13, 379/207.15, 379/208.01, 379/210.02, 379/211.01
• US Class Current: 379/207.15
• CPC Class Codes: H04M 2242/06 Lines and connections with preferential service
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54

Abstract

Method and system for managing incoming telephone calls in which each incoming call is associated with a telephone number. A time constraint, a telephone use status, and a treatment option to associate with a priority code of a selected telephone number are selected. The priority code is assigned to each selected number based on the selected time constraint, telephone use status, and treatment option. If a number associated with an incoming call is a selected number, the priority code assigned to the selected number associated with the incoming call is determined based on the period of time at which the telephone receives the incoming call and based on the telephone use status during the time at which the telephone receives the incoming call. The incoming call is then managed according to the treatment option associated with the priority code assigned to the number associated with the incoming call.

Claims

1. A method for managing incoming telephone calls to a telephone user'"'"'s telephone, each incoming telephone call being associated with a respective telephone number, the method comprising:

selecting telephone numbers to assign a priority code to each of the selected telephone numbers;

selecting a time constraint to associate with the priority code of each of the selected telephone numbers, the time constraint being indicative of a possible period of time at which the telephone user'"'"'s telephone receives an incoming telephone call associated with a selected telephone number;

selecting a telephone use status to associate with the priority code of each of the selected telephone numbers, the telephone use status being indicative of a possible status of the telephone user'"'"'s telephone during the time at which the telephone user'"'"'s telephone receives an incoming telephone call associated with a selected telephone number;

selecting a treatment option to associate with the priority code of each of the selected telephone numbers;

assigning a priority code to each of the selected telephone numbers based on the selected time constraint, the selected telephone use status, and the selected treatment option;

storing the assigned priority code for each of the selected telephone numbers in a memory medium;

determining if a telephone number associated with an incoming telephone call to the telephone user'"'"'s telephone is one of the selected telephone numbers; and

if the telephone number associated with the incoming telephone call is a selected telephone number,

accessing the memory medium to determine the priority code assigned to the selected telephone number associated with the incoming telephone call based on the period of time at which the telephone user'"'"'s telephone receives the incoming telephone call and based on the telephone use status during the time at which the telephone user'"'"'s telephone receives the incoming telephone call; and

managing the incoming telephone call according to the treatment option associated with the priority code assigned to the selected telephone number associated with the incoming telephone call.

2. The method of claim 1 further comprising:

determining if the telephone number associated with the incoming telephone call is not one of the selected telephone numbers;

selecting a predetermined default treatment option; and

managing the incoming telephone call according to the default treatment option if the telephone number associated with the incoming telephone call is not one of the selected telephone numbers.

3. The method of claim 1 further comprising:

recognizing the incoming telephone call as an emergency telephone number; and

managing the incoming telephone call according to all treatment options to ensure receipt by the telephone user.

4. The method of claim 3 wherein:

the emergency telephone number is defined by the telephone user.

5. The method of claim 4 wherein:

assigning the incoming telephone call as the emergency telephone number when a telephone caller enters in a special priority code during the placement of the telephone call; and

treating the incoming telephone call according to the priority code and the associated treatment option selected by the telephone user.

6. The method of claim 1 wherein:

the time constraint is further defined with a date constraint.

7. The method of claim 1 wherein:

the treatment option includes forwarding an incoming telephone call associated with a selected telephone number directly to a voice mail system.

8. The method of claim 1 wherein:

the treatment option includes forwarding an incoming telephone call associated with a selected telephone number directly to a pager.

9. The method of claim 1 wherein:

the treatment option includes forwarding an incoming telephone call associated with a selected telephone number directly to a mobile telephone.

10. The method of claim 1 wherein:

the treatment option includes converting an incoming telephone call associated with a selected telephone number directly to an e-mail system.

11. The method of claim 1 wherein:

the treatment option includes forwarding an incoming telephone call associated with a selected telephone number directly to a telephone user determined telephone number.

12. The method of claim 1 wherein:

the treatment option includes forwarding an incoming telephone call associated with a selected telephone number directly to a call waiting system.

13. The method of claim 1 wherein when the telephone user is using the telephone user'"'"'s telephone and an incoming telephone call of a telephone caller having a selected telephone number is sent to the telephone user'"'"'s telephone, the method further comprises:

displaying to the telephone user the telephone number associated with the incoming telephone call and displaying to the telephone user the identity of the telephone caller of the incoming telephone call;

displaying to the telephone user the treatment option for the incoming telephone call based upon the priority code assigned to the telephone number associated with the incoming telephone call;

offering to the telephone user an override treatment option for the incoming telephone call;

performing the override treatment option if selected by the telephone user; and

performing the treatment option associated with the telephone number of the incoming telephone call when the telephone user provides no response to the step of offering.

14. The method of claim 1 wherein:

the step of selecting telephone numbers includes accessing an interactive internet website to select the telephone numbers to assign a priority code to the selected telephone numbers;

the step of selecting a time constraint includes accessing the website to select the time constraint to associate with the priority code of each of the selected telephone numbers;

the step of selecting a telephone use status includes accessing the website to select the telephone use status to associate with the priority code of each of the selected telephone numbers;

the step of selecting a treatment option includes accessing the website to select the treatment option to associate with the priority code of each of the selected telephone numbers;

the step of determining includes accessing the memory medium to determine if the telephone number associated with an incoming telephone call to the telephone user'"'"'s telephone is one of the selected telephone numbers; and

the step of managing the incoming telephone call includes accessing the memory medium to manage the incoming telephone call according to the treatment option associated with the priority code assigned to the selected telephone number associated with the incoming telephone call.

15. The method of claim 14 further comprising:

accessing the memory medium to determine if the telephone number associated with the incoming telephone call is not one of the selected telephone numbers;

using a telephone service provider processor to select a predetermined default treatment option; and

using the telephone service provider processor to manage the incoming telephone call according to the default treatment option if the telephone number associated with the incoming telephone call is not one of the selected telephone numbers.

16. The method of claim 15 further comprising:

accessing the memory medium to recognize the incoming telephone call as an emergency telephone number; and

using the telephone service provider processor to manage the incoming telephone call according to all treatment options to ensure receipt by the user.

17. The method of claim 16 further comprising:

using the website to define the emergency telephone numbers; and

storing the emergency telephone numbers into the memory medium.

18. The method of claim 14 wherein:

the memory medium is a web-based database.

19. The method of claim 15 wherein:

the telephone service provider processor is a web-based processor.

20. A method for managing incoming telephone calls to a telephone user'"'"'s telephone, each incoming telephone call being associated with a respective telephone number the method comprising:

inputting telephone numbers to assign a priority code to the telephone numbers into a telephone user'"'"'s telephone;

selecting a time constraint to associate with the priority code of each of the selected telephone numbers into the telephone user'"'"'s telephone, the time constraint being indicative of a possible period of time at which the telephone user'"'"'s telephone receives an incoming telephone call associated with a selected telephone number;

selecting a telephone use status to associate with the priority code of each of the selected telephone numbers into the telephone user'"'"'s telephone, the telephone use status being indicative of a possible status of the telephone user'"'"'s telephone during the time at which the telephone user'"'"'s telephone receives an incoming telephone call associated with a selected telephone number;

selecting a treatment option to associate with the priority code of each of the selected telephone numbers into the telephone user'"'"'s telephone;

assigning a priority code to each of the selected telephone numbers based on the selected time constraint, the selected telephone use status, and the selected treatment option;

storing the priority code for each of the selected telephone numbers into a memory medium in the telephone user'"'"'s telephone;

determining if a telephone number associated with an incoming telephone call to the telephone user'"'"'s telephone is one of the selected telephone numbers;

accessing the memory medium when the telephone number associated with the incoming telephone call is one of the selected telephone numbers to determine the priority code assigned to the selected telephone number associated with the incoming telephone call based on the period of time at which the telephone user'"'"'s telephone receives the incoming telephone call and based on the telephone use status during the time at which the telephone user'"'"'s telephone receives the incoming telephone call; and

managing the incoming telephone call associated with the selected telephone number according to the treatment option associated with the priority code assigned to the selected telephone number associated with the incoming telephone call.

21. The method of claim 20 wherein:

the memory medium is housed within the telephone user'"'"'s telephone.

22. A system for controlling treatment of an incoming telephone call to a telephone user'"'"'s telephone based upon a priority coding scheme determined by the telephone user, each incoming telephone call being associated with a respective telephone number, the system comprising:

a telephone user computer operable for enabling a telephone user to select telephone number to assign a priority code, select a time constraint to associate with the priority code, the time constraint being indicative of a possible period of time at which the telephone user'"'"'s telephone receives an incoming telephone call associated with a selected telephone number, select a telephone use status to associate with the priority code, the telephone use status being indicative of a possible status of the telephone user'"'"'s telephone during the time at which the telephone user'"'"'s telephone receives an incoming telephone call associated with a selected telephone number, and select a treatment option to associate with the priority code, wherein the telephone user computer assigns a priority code to each of the selected telephone numbers based on the selected time constraint, the selected telephone use status, and the selected treatment option;

an internet website at a telephone service provider, the website operable for receiving from the telephone user computer the priority code for each of the selected telephone numbers;

a telephone service provider database operable with the website for storing the priority codes for each of the selected telephone numbers; and

a processor at the telephone service provider operable with the database for determining if a telephone number associated with an incoming telephone call to the telephone user'"'"'s telephone is one of the selected telephone numbers, the processor further operable for managing the incoming telephone call according to the treatment option associated with the priority code assigned to the telephone number associated with the incoming call if the telephone number is a selected telephone number based on the period of time at which the telephone user'"'"'s telephone receives the incoming telephone call and based on the telephone use status during the time at which the telephone user'"'"'s telephone receives the incoming telephone call.

23. The system of claim 22 wherein:

the database is web-based.

24. A system for controlling treatment of an incoming telephone call to a telephone user'"'"'s telephone based upon a priority coding scheme determined by the telephone user, each telephone call being associated with a respective telephone number, the system comprising:

a telephone having a touchscreen display operable for enabling a telephone user to select telephone numbers to assign a priority code, the telephone operable for selecting a time constraint to associate with the priority code, the time constraint being indicative of a possible period of time at which the telephone user'"'"'s telephone receives an incoming telephone call associated with a selected telephone number, the telephone operable for selecting a telephone use status to associate with the priority code, the telephone use status being indicative of a possible status of the telephone user'"'"'s telephone during the time at which the telephone user'"'"'s telephone receives an incoming telephone call associated with a selected telephone number, and the telephone further operable for selecting a treatment option to associate with the priority code;

a memory medium operable for storing the priority codes for each of the selected telephone numbers; and

a processor in the telephone operable for displaying the telephone number of an incoming telephone call on the touchscreen display, the processor operable for determining if the telephone number of an incoming telephone call to the telephone is one of the selected telephone numbers, the processor further operable for managing the incoming telephone call according to the treatment option associated with the priority code assigned to the selected telephone number associated with the incoming telephone call based on the period of time at which the telephone receives the incoming telephone call and based on the telephone use status during the time at which the telephone receives the incoming telephone call.

25. The system of claim 24 wherein:

the memory medium is housed within the telephone.