Systems and methods for an operator system service
First Claim
Patent Images
1. A method for operator assisted calls in a video communications network, comprising:
- designating, at a gatekeeper, an operator endpoint as a provider of an operator service;
receiving, at the gatekeeper, a packet-based videoconference call from a caller endpoint, determining if the videoconference call is an operator call; and
if the call is an operator call, routing the call to the operator endpoint;
creating a packet-based videoconference communication session between the caller endpoint and the operator endpoint;
determining a recipient endpoint of the call;
suspending the communication session between the caller endpoint and the operator endpoint;
creating a packet-based videoconference communication session between the operator endpoint and the recipient endpoint; and
creating a packet-based videoconference communication session between the caller endpoint and the recipient endpoint.
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Accused Products
Abstract
The present invention relates to systems and methods for providing live operator service for a communication session over a packet-based network. The live operator of the invention can receive a call and conference with the caller to determine an intended call recipient. The live operator can then initiate a call to the intended call recipient. If the intended call recipient is available, the operator can connect the caller to the intended call recipient and disconnect itself from the call.
33 Citations
23 Claims
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1. A method for operator assisted calls in a video communications network, comprising:
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designating, at a gatekeeper, an operator endpoint as a provider of an operator service; receiving, at the gatekeeper, a packet-based videoconference call from a caller endpoint, determining if the videoconference call is an operator call; and if the call is an operator call, routing the call to the operator endpoint; creating a packet-based videoconference communication session between the caller endpoint and the operator endpoint; determining a recipient endpoint of the call; suspending the communication session between the caller endpoint and the operator endpoint; creating a packet-based videoconference communication session between the operator endpoint and the recipient endpoint; and creating a packet-based videoconference communication session between the caller endpoint and the recipient endpoint. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A system for operator assisted calls in a video communications network comprising:
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an operator server in electronic communication with an operator endpoint and a gatekeeper, wherein the operator server is configured to; receive a packet-based videoconference call from a caller endpoint and, in response to the call, create a packet-based videoconference communication session between the caller endpoint and the operator endpoint; determine a recipient endpoint of the call; suspend the communication session between the caller endpoint and the operator endpoint; create a packet-based videoconference communication session between the operator endpoint and the recipient endpoint; and create a packet-based videoconference communication session between the caller endpoint and the recipient endpoint. - View Dependent Claims (14, 15, 16, 17, 18, 20, 21, 22, 23)
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19. A system for operator assisted calls in a video communications network comprising:
an operator server in electronic communication with an operator endpoint and a gatekeeper, wherein the operator server is configured to, receive a packet-based videoconference call from a caller endpoint and, in response to the call, create a packet-based videoconference communication session between the caller endpoint and the operator endpoint, determine if an operator at an operator endpoint is logged in, determine if the operator at the operator endpoint is available to accept an incoming call, and create a packet-based videoconference communication session between the operator endpoint and the caller endpoint.
Specification