System and method for call treatment
DCFirst Claim
1. A method for processing a call in a communication network, said method comprising:
- identifying an aspect of a particular call for determining an appropriate treatment of said call, said particular call being selected based at least in part upon a first criteria, wherein said aspect comprises an enhanced calling service;
routing a query to call intelligence, said call intelligence coupled to systems of said communication network; and
scoring said call with respect to said aspect by said call intelligence based at least in part upon a second criteria.
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Accused Products
Abstract
Disclosed are systems and methods in which call intelligence, such as may be disposed in communication with signaling systems utilized in controlling calls, is used to provide information for making determinations with respect to the treatment of calls. Call intelligence may be coupled to or disposed within such networks to receive signaling therefrom and/or transmit signaling thereto for determining the appropriate treatment of a call and, preferably, controlling the treatment of a call in accordance with such determination. Signaling messages received by call intelligence may be utilized to determine that a particular calling activity (e.g., enhanced calling service such as call forwarding or three-way calling) is being employed, to collect data with respect to a call, and the like. Signaling messages transmitted by call intelligence of the present invention may be utilized to prevent a call from being setup, to prevent a particular aspect of a call, to provide information to a billing entity for payment, and the like.
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Citations
30 Claims
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1. A method for processing a call in a communication network, said method comprising:
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identifying an aspect of a particular call for determining an appropriate treatment of said call, said particular call being selected based at least in part upon a first criteria, wherein said aspect comprises an enhanced calling service; routing a query to call intelligence, said call intelligence coupled to systems of said communication network; and scoring said call with respect to said aspect by said call intelligence based at least in part upon a second criteria. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30)
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Specification