Method, computer program product and apparatus for implementing professional use of instant messaging
First Claim
1. A method for implementing professional use of instant messaging (IM) comprising the steps of:
- displaying a flow of an IM conversation;
identifying a user selection to pair a response with a previous request from the displayed flow of the IM conversation,receiving a user entered response and said user selected previous request;
sending both the user entered response and the user selected previous request with the user entered response displayed following the user selected previous request; and
identifying a completed IM conversation or a window closed for the IM conversation; and
automatically saving the IM conversation.
1 Assignment
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Accused Products
Abstract
A method, apparatus and computer program product are provided for implementing professional use of instant messaging. A flow of an IM conversation is displayed. Responsive to identifying a user selection to pair a response with a previous request, a user entered response and a user selected previous request are sent. Responsive to a user selection, a new topic is displayed in a new view and a new IM conversation is started. When an IM conversation is completed or a window is closed for the IM conversation; the IM conversation is automatically saved. Responsive to a user selection, another user is added to the IM conversation and a window including the flow of the IM conversation is displayed to the added user. An object can be linked to an IM conversation and the IM conversation is automatically saved with the selected object.
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Citations
19 Claims
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1. A method for implementing professional use of instant messaging (IM) comprising the steps of:
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displaying a flow of an IM conversation; identifying a user selection to pair a response with a previous request from the displayed flow of the IM conversation, receiving a user entered response and said user selected previous request; sending both the user entered response and the user selected previous request with the user entered response displayed following the user selected previous request; and identifying a completed IM conversation or a window closed for the IM conversation; and
automatically saving the IM conversation. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. Apparatus for implementing professional use of instant messaging comprising:
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a professional instant messaging management program including a plurality of computer executable instructions stored on a computer readable medium, said professional instant messaging management program executing said instructions; said professional instant messaging management program receiving user selections and displaying a flow of an IM conversation; said professional instant messaging management program identifying a user selection to pair a response with a previous request from the displayed flow of the IM conversation, and sending both the user entered response and the user selected previous request with the user entered response displayed following the user selected previous request; and said professional instant messaging management program identifying a completed IM conversation or a window closed for the IM conversation; and
automatically saving the IM conversation. - View Dependent Claims (12, 13, 14, 15)
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16. A computer program product for implementing professional use of instant messaging, said computer program product including a plurality of computer executable instructions stored on a computer readable medium, wherein said instructions, when executed by a processor, cause the processor to perform the steps of:
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displaying a flow of an IM conversation; identifying a user selection to pair a response with a previous request from the displayed flow of the IM conversation, receiving a user entered response and said user selected previous request; and sending both the user entered response and the user selected previous request with the user entered response displayed following the user selected previous request, and identifying a completed IM conversation; and
automatically saving the IM conversation. - View Dependent Claims (17, 18)
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19. A method for implementing professional use of instant messaging comprising:
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receiving user selections and displaying a flow of an IM conversation; identifying a user selection to pair a response with a previous request from the displayed flow of the IM conversation, and sending both the user entered response and the user selected previous request with the user entered response displayed following the user selected previous request; and identifying a completed IM conversation; and
automatically saving the IM conversation.
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Specification