Telephony signals containing an IVR decision tree
First Claim
Patent Images
1. A method for receiving and presenting interactive voice response data, the method comprising the steps of:
- sending a telephony connectivity request for establishing a voice channel connection between an originating device and an interactive voice response system;
prior to establishing said voice channel connection, receiving an interactive voice response menu associated with said interactive voice response system via a ringback channel, said interactive voice response menu including a plurality of user-selectable navigation nodes for navigating said interactive voice response menu;
downloading and storing said interactive voice response menu at said originating device;
presenting prior to establishing said voice channel connection at least a portion of said interactive voice response menu to a user of said originating device; and
conveying a user-selected navigation node selected by a user from the plurality of user-selectable navigation nodes to said interactive voice response system, said user-selected node being conveyed to said interactive voice response system prior to establishing said voice channel connection.
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Abstract
A method for receiving and presenting interactive voice response data can include sending a telephony connectivity request for establishing a voice channel connection between an originating device and a interactive voice response system. Prior to establishing the voice channel connection, an interactive voice response menu associated with said interactive voice response system can be received via a ringback channel. At least a portion the interactive voice response menu can be presented to a user of the originating device.
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Citations
32 Claims
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1. A method for receiving and presenting interactive voice response data, the method comprising the steps of:
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sending a telephony connectivity request for establishing a voice channel connection between an originating device and an interactive voice response system; prior to establishing said voice channel connection, receiving an interactive voice response menu associated with said interactive voice response system via a ringback channel, said interactive voice response menu including a plurality of user-selectable navigation nodes for navigating said interactive voice response menu; downloading and storing said interactive voice response menu at said originating device; presenting prior to establishing said voice channel connection at least a portion of said interactive voice response menu to a user of said originating device; and conveying a user-selected navigation node selected by a user from the plurality of user-selectable navigation nodes to said interactive voice response system, said user-selected node being conveyed to said interactive voice response system prior to establishing said voice channel connection. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method for providing interactive voice response data to a telephony device comprising the steps of:
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receiving a telephony connectivity request for establishing a voice channel connection between an originating device and an interactive voice response system, wherein said interactive voice response system contains an internal interactive voice response decision tree having a plurality of user-selectable navigation nodes for navigating said interactive voice response system; prior to establishing said voice channel connection, transmitting an interactive voice response menu specifying at least a portion of said interactive voice response decision tree to said originating device via a ringback channel; downloading and storing said interactive voice response menu to said originating device prior to establishing said voice channel connection, presenting at least a portion of said interactive voice response menu to a user of said originating device; and conveying a user-selected navigation node selected by a user from the plurality of user-selectable navigation nodes to said interactive voice response system, said user-selected node being conveyed to said interactive voice response system prior to establishing said voice channel connection. - View Dependent Claims (9, 10, 11, 12, 13, 14, 15, 16)
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17. A computer readable storage medium having stored thereon a computer program having a plurality of code sections executable by a computer for causing the computer to perform the steps of:
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sending a telephony connectivity request for establishing a voice channel connection between an originating device and an interactive voice response system; prior to establishing said voice channel connection, receiving an interactive voice response menu associated with said interactive voice response system via a ringback channel, said interactive voice response menu including a plurality of user-selectable navigation nodes for navigating said interactive voice response menu; downloading and storing said interactive voice response menu at said originating device; presenting prior to establishing said voice channel connection at least a portion of said interactive voice response menu to a user of said originating device; and conveying a user-selected navigation node selected by a user from the plurality of user-selectable navigation nodes to said interactive voice response system, said user-selected node being conveyed to said interactive voice response system prior to establishing said voice channel connection. - View Dependent Claims (18, 19, 20, 21, 22, 23)
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24. A computer readable storage medium, having stored thereon a computer program having a plurality of code sections executable by a computer for causing the computer to perform the steps of:
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receiving a telephony connectivity request for establishing a voice channel connection between an originating device and an interactive voice response system, wherein said interactive voice response system contains an internal interactive voice response decision tree having a plurality of user-selectable navigation nodes for navigating said interactive voice response system; prior to establishing said voice channel connection, transmitting an interactive voice response menu specifying at least a portion of said interactive voice response decision tree to said originating device via a ringback channel; downloading and storing said interactive voice response menu to said originating device prior to establishing said voice channel connection, presenting at least a portion of said interactive voice response menu to a user of said originating device; and conveying a user-selected navigation node selected by a user from the plurality of user-selectable navigation nodes to said interactive voice response system, said user-selected node being conveyed to said interactive voice response system prior to establishing said voice channel connection. - View Dependent Claims (25, 26, 27, 28, 29, 30, 31, 32)
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Specification