Call processing system with call screening
First Claim
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1. A method of handling a call, wherein the call is made from a certain type of telephone device, said method comprising the steps of:
- providing a device with resources which receives and analyzes information associated with said call;
receiving said information, including information indicator digits, associated with said call at said device, wherein the information indicator digits indicate the certain type of telephone device from which the call has been made;
processing said information associated with said call, including the information indicator digits;
determining the certain type of telephone device from which the call has been made based on the information indicator digits; and
handling said call in a particular way based on said certain type of telephone device from which the call has been made and said processing of said information associated with said call, wherein the act of handling said call comprises routing the call along a network path that is predeterminedly associated with calls that are made from the certain type of telephone device from which the call has been made, wherein the network path that is predeterminedly associated with calls that are made from the certain type of telephone device from which the call has been made is dedicated to calls that are made from the certain type of telephone device from which the call has been made.
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Abstract
A system is described in which call processing considers unique information about the call to better serve the caller and/or to enable the called party to more efficiently handle the call. In one embodiment, the unique information considered by the call processor is information indicator digits, which may indicate to the called party whether to accept the call before the voice portion of the call is initiated.
139 Citations
26 Claims
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1. A method of handling a call, wherein the call is made from a certain type of telephone device, said method comprising the steps of:
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providing a device with resources which receives and analyzes information associated with said call; receiving said information, including information indicator digits, associated with said call at said device, wherein the information indicator digits indicate the certain type of telephone device from which the call has been made; processing said information associated with said call, including the information indicator digits; determining the certain type of telephone device from which the call has been made based on the information indicator digits; and handling said call in a particular way based on said certain type of telephone device from which the call has been made and said processing of said information associated with said call, wherein the act of handling said call comprises routing the call along a network path that is predeterminedly associated with calls that are made from the certain type of telephone device from which the call has been made, wherein the network path that is predeterminedly associated with calls that are made from the certain type of telephone device from which the call has been made is dedicated to calls that are made from the certain type of telephone device from which the call has been made. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17)
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18. A method of handling a call, wherein the call is made from a certain type of telephone device, said method comprising the steps of:
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providing a device with resources which receives and analyzes information associated with said call; receiving said information, including information indicator digits, associated with said call at said device, wherein the information indicator digits indicate the certain type of telephone device from which the call has been made; processing said information associated with said call, including the information indicator digits; determining the certain type of telephone device from which the call has been made based on the information indicator digits; and handling said call in a particular way based on said certain type of telephone device from which the call has been made and said processing of said information associated with said call, wherein the act of handling said call comprises routing the call along a network path that is predeterminedly associated with calls that are made from the certain type of telephone device from which the call has been made, wherein the network path that is predeterminedly associated with calls that are made from the certain type of telephone device from which the call has been made leads to one or more call center agents that are assigned to receive calls that are made from the certain type of telephone device from which the call has been made. - View Dependent Claims (19, 20, 21, 22, 23, 24, 25, 26)
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Specification