Greetings and announcements for a multimedia IP communication system

• US 7,215,745 B2
• Filed: 11/15/2004
• Issued: 05/08/2007
• Est. Priority Date: 11/15/2004
• Status: Active Grant

• Current Assignee: Alvaria Cayman
• Original Assignee: Rockwell Electronics Commerce Technologies LLC
• Inventors: Peters, Michael
• Primary Examiner(s): Gauthier; Gerald
• Application Number:
  US10/988,790
• Publication Number:
  US 20060104425A1
• Time in Patent Office: 904 Days
• Field of Search: 379/205.01, 379/207.13, 379/88.19, 379/88.23, 379/88.25, 379/93.21, 370/352, 370/261, 370/392
• US Class Current: 379/88.23
• CPC Class Codes: H04M 3/42017 Customized ring-back tones
• CPC Class Codes: H04M 3/4285 Notifying, informing or entertaining a held party while on hold, e.g. Music On Hold
• CPC Class Codes: H04M 3/4872 Non-interactive information services
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

The method and system for presenting a predetermined announcement or greeting to a calling party attempting to reach a called party within a Multimedia IP Communication System comprising the steps of or software or circuitry for: determining an announcement or greeting based on a variety of parameters, other than DTMF and ANI/DNIS, related to a call or caller; storing the announcement or greeting in a repository of announcements or greetings; identifying an incoming call or caller; selecting the predetermined announcement or greeting for that call or caller; playing the announcement or greeting to the calling party; and advising the called party of the incoming call.

Claims

1. A method in a Multimedia IP Communication System for presenting an announcement or greeting to a calling party attempting to reach a called party comprising the steps of:

analyzing media exchange capabilities of the calling party;

determining announcement or greeting based on a variety of parameters, related to a call or caller and based upon the media exchange capabilities of the calling party to create a custom announcement for that call or caller;

storing the custom announcement or greeting in a repository of announcements or greetings;

identifying an incoming call or caller;

selecting the custom announcement or greeting for that call or caller;

playing the selected custom announcement or greeting to the calling party; and

advising the called party of the incoming call.

2. The method of claim 1 wherein the variety of parameters include at least one of:

an identity of the caller, a time of day, business rules, the caller'"'"'s telephone number, a location of the caller, a caller'"'"'s physical device being used to make the call, IVR (Interactive Voice Response), chat, IM (Instant Message), VoIP, video, email or any location, addressing, or other user information that can be gleaned from the device the caller is using to make the call.

3. The method of claim 1 wherein the variety of parameters related to the call or caller also includes at least one of DTMF,ANI, and DNIS.

4. The method of claim 1 wherein one of the parameters is a location of the caller and the method includes a step of playing to the caller a promotion for a business near that location while the call is on hold.

5. The method of claim 1 wherein a media server delivers individualized content of any form to the calling party before the greeting or announcement is played to the calling party.

6. The method of claim 1 wherein a media server delivers individualized content of any form to the calling party after the greeting or announcement is played to the calling party.

7. The method of claim 1 wherein the calling party utilizes a SIP protocol and the Communications System utilizes SIP mechanisms to determine and play the announcements.

8. A Multimedia IP Communications system for presenting a predetermined announcement or greeting to a calling party attempting to reach a called party comprising:

software to analyze media exchange capabilities of the calling party;

software for determining a custom announcement or greeting for the calling party based on a variety of parameters, related to a call or caller and based on the media exchange capabilities of the calling party;

a memory repository for storing the custom announcements or greetings;

software for identifying an incoming call or caller;

software for selecting the custom announcement or greeting for that call or caller;

software and circuitry for playing the selected custom announcement or greeting to the calling party; and

,

software and circuitry for advising the called party of the incoming call.

9. The system of claim 8 wherein the variety of parameters include at least one of:

an identity of the caller, a time of day, business rules, the caller'"'"'s telephone number, a location of the caller, a caller'"'"'s physical device being used to make the call, IVR (Interactive Voice Response), chat, IM (Instant Message), VoIP, video, email or any location, addressing, or other user information that can be gleaned from the device the caller is using to make the call.

10. The system of claim 8 wherein the variety of parameters related to the call or caller also includes at least one of DTMF,ANI, and DNIS.

11. The system of claim 8 wherein one of the parameters is a location of the caller and the system is operable to play to the caller a promotion for a business near that location while the call is on hold.

12. The system claim 8 wherein a media server delivers individualized content of any form to the calling party before the greeting or announcement is played to the calling party.

13. The system of claim 8 wherein a media server delivers individualized content of any form to the calling party after the greeting or announcement is played to the calling party.

14. The system of claim 8 wherein the calling party utilizes a SIP protocol and the Communications System utilizes SIP mechanisms to determine and play the announcements.

15. An apparatus within a Multimedia IP Communications System for presenting a predetermined announcement or greeting to a calling party attempting to reach a called party comprising:

means for analyzing media exchange capabilities of the calling party;

means for determining an announcement or greeting based on a variety of parameters, in addition to DTMF, ANI, and DNIS, related to a call or caller and based on the media exchange capabilities of the calling party to create a custom announcement for that call or caller;

means for storing the custom announcements or greetings;

means for identifying an incoming call or caller;

means for selecting the custom announcement or greeting for that call or caller;

means for playing the select custom announcement or greeting to the calling party; and

,

means for advising the called party of the incoming call.

16. The apparatus of claim 15 wherein the variety of parameters include at least one of:

an identity of the caller, a time of day, business rules, a caller'"'"'s telephone number, a location of the caller, a caller'"'"'s physical device being used to make the call, IVR (Interactive Voice Response), chat, IM (Instant Message), VoIP, video, email or any location, addressing, or other user information that can be gleaned from the device the caller is using to make the call.

17. The apparatus of claim 15 wherein the variety of parameters related to the call or caller also includes at least one of DTMF, ANI, and DNIS.

18. The apparatus of claim 15 wherein one of the parameters is a location of the caller and the apparatus is operable to play to the caller a promotion for a business near that location while the call is on hold.

19. The apparatus claim 15 including a means for delivering individualized content of any form to the calling party before the greeting or announcement is played to the calling party.

20. The apparatus of claim 15 including means for delivering individualized content of any form to the calling party after the greeting or announcement is played to the calling party.