Telecommunications equipment and customer information retrieval system

• US 7,216,153 B2
• Filed: 07/30/2004
• Issued: 05/08/2007
• Est. Priority Date: 06/29/1998
• Status: Expired due to Fees

• Current Assignee: AT&T Labs Incorporated (AT&T, Inc.)
• Original Assignee: AT&T Labs Incorporated (AT&T, Inc.)
• Inventors: Staggs, Ronald D., Allen, Michael L., Stobaugh, Richard B., Bosse, Craig E., Weisenborn, Cheryl, Brickhaus, Lisa A., Budhraja, Ajay, Carter, Saul E., Cerutti, Sherry, Gideon, Brenda, Jackson, Terry J., Savintsev, Dmitri
• Primary Examiner(s): Lim, Krisna
• Application Number:
  US10/902,096
• Publication Number:
  US 20050021682A1
• Time in Patent Office: 1,012 Days
• Field of Search: 709/218, 709/219
• US Class Current: 709/218
• CPC Class Codes: G06F 16/248 Presentation of query results
• CPC Class Codes: G06F 16/903 Querying for retrieval from the web G06F16/953
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: Y10S 707/99933 Query processing, i.e. searching

Abstract

A system for providing telecommunications equipment information and customer information that includes a display and a processor. The display displays a graphical user interface that allows a user to access the equipment information and the customer information. The graphical user interface includes at least one input area that allows a user to input search criteria, related to at least one of equipment data and customer data, to initiate a search. The graphical user interface also includes at least one results area that displays a result of the search, the result including at least one of the equipment information and the customer information related to the search criteria. The processor implements the search for at least one of the equipment information and the customer information in response to the input search criteria.

Claims

1. A system for providing networked equipment information and information of network users associated with networked equipment, comprising:

a display that displays a graphical user interface that allows access to the networked equipment information and the information of network users associated with networked equipment, the graphical user interface having at least one input area that allows search criteria, related to at least one of equipment data and user data, to be input to initiate a search, and at least one results area that displays a result of the search, the result comprising at least one of the networked equipment information and the information of network users associated with networked equipment related to the search criteria; and

a processor that implements the search for at least one of the networked equipment information and the information of network users associated with networked equipment in response to the input search criteria.

2. The system according to claim 1, further comprising:

a database that stores the networked equipment information and the information of network users,

wherein the processor retrieves the networked equipment information and the information of network users from the database.

3. The system according to claim 2,

wherein the database comprises:

a network and services database; and

a data propagator that acts as an intermediary between the network and services database and the processor.

4. The system according to claim 1,

wherein the graphical user interface displays a plurality of equipment types and allows selection of one of the equipment types and a search for the networked equipment information and the information of network users based on the selected equipment type.

5. The system according to claim 4,

wherein one of the equipment types includes SONET equipment, the graphical user interface displaying SONET networked equipment information as the result when SONET equipment data is input as the search criteria.

6. The system according to claim 4,

wherein one of the equipment types includes circuit equipment, the graphical user interface displaying circuit networked equipment information as the result when circuit equipment data is input as the search criteria.

7. The system according to claim 1,

wherein when the user data is entered as the search criteria, the graphical user interface displays information of network users as the result.

8. At least one computer readable medium for storing computer instructions that provide networked equipment information and information of network users associated with networked equipment, the at least one computer readable medium comprising:

a first displaying code segment that causes at least one input area to be displayed, the input area allowing search criteria, related to at least one of equipment data and user data, to be input;

a searching code segment that searches a database based on the search criteria; and

a second displaying code segment that causes at least one results area to be displayed, the at least one results area displaying a result of the search, the result comprising at least one of the networked equipment information and information of network users associated with networked equipment related to the search criteria.

9. The at least one computer readable medium according to claim 8, further comprising:

a storing code segment that stores the networked equipment information and the information of network users in the database; and

a retrieving code segment that retrieves the stored networked equipment information and the information of network users from the database.

10. The at least one computer readable medium according to claim 9,

wherein the database comprises:

a network and services database; and

a data propagator code segment that acts as an intermediary between the network and services database and a processor.

11. The at least one computer readable medium according to claim 8,

wherein the first displaying code segment further causes a plurality of equipment types to be displayed, enabling selection of one of the equipment types, the searching code segment searching for the networked equipment information and the information of network users based on the selected equipment type.

12. The at least one computer readable medium according to claim 11,

wherein one of the equipment types includes SONET equipment, the second displaying code segment causing SONET networked equipment information to be displayed as the result when SONET equipment data is input as the search criteria.

13. The at least one computer readable medium according to claim 11,

wherein one of the equipment types includes circuit equipment, the second displaying code segment causing circuit networked equipment information to be displayed as the result when circuit equipment data is input as the search criteria.

14. The at least one computer readable medium according to claim 8,

wherein when the user data is entered as the search criteria, the second display code segment causes information of network users to be displayed as the result.

15. A system that provides networked equipment information and information of network users associated with networked equipment, the system comprising:

a display that displays a graphical user interface that allows access to the networked equipment information and the information of network users associated with networked equipment; and

a processor that retrieves the networked equipment information and the information of network users associated with networked equipment,

wherein the graphical user interface includes at least one input area that allows a search criteria, related to at least one of equipment data and user data, to be input to initiate a search; and

at least one results area that displays a result of the search, the result comprising at least one of the networked equipment information and the information of network users associated with networked equipment related to the search criteria.

16. The system according to claim 15, further comprising:

a database that stores the networked equipment information and the information of network users.

17. The system according to claim 16,

wherein the database comprises:

a network and services database; and

a data propagator that acts as an intermediary between the network and services database and the processor.

18. The system according to claim 15,

wherein the graphical user interface displays a plurality of equipment types and allows a selection of one of the equipment types and a search for the networked equipment information and the information of network users based on the selected equipment type.

19. The system according to claim 18,

wherein one of the equipment types includes SONET equipment, the graphical user interface displaying SONET networked equipment information as the result when SONET equipment data is input as the search criteria.

20. The system according to claim 18,

wherein one of the equipment types includes circuit equipment, the graphical user interface displaying circuit networked equipment information as the result when circuit equipment data is input as the search criteria.