Intelligent voicemail message waiting system and method

• US 7,218,709 B2
• Filed: 12/22/2003
• Issued: 05/15/2007
• Est. Priority Date: 07/29/2002
• Status: Expired due to Fees

• Current Assignee: AT&T Corporation (AT&T, Inc.)
• Original Assignee: AT&T Corporation (AT&T, Inc.)
• Inventors: Garg, Amit, Patil, Rajeev B., Tuttle, Jeffrey L.
• Primary Examiner(s): Tsang; Fan
• Assistant Examiner(s): Hashem; Lisa
• Application Number:
  US10/743,990
• Publication Number:
  US 20040136505A1
• Time in Patent Office: 1,240 Days
• Field of Search: 379/88.12, 379/201.01
• US Class Current: 379/88.12
• CPC Class Codes: H04M 1/64 Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations centralised dictation systems H04M11/10
• CPC Class Codes: H04M 1/654 Telephone line monitoring circuits therefor, e.g. ring detectors
• CPC Class Codes: H04M 2203/253 where a visual mode is used instead of a voice mode
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message

Abstract

An intelligent voice message status indication device for a single line of a telephone network includes a controller that responds to caller-ID signals to detect whether a mailbox contains a message, responds to a call-waiting signal to break communication with the voicemail system during message retrieval to capture an incoming call, and toggles multiple indicators associated with respective sub-mailboxes on a single line. The message waiting indicators may include respective unique audio, as well as respective unique, visual indication of message presence in one or more mailboxes. The voicemail servers of the network may be correspondingly partitioned to host multiple mailboxes and to provide unique outbound caller IDs to identify a mailbox having a message.

Claims

1. In a telephone network that includes a voicemail server that stores messages and a message notification server that notifies a subscriber device of a message stored in the voicemail server by initiating a voicemail status call to the subscriber, the improvement comprising:

at least one unique caller-ID number associated with the status of messages at said voicemail server for that subscriber, and

a controller responsive to the subscriber device to transmit the at least one unique caller-ID for that subscriber during the voicemail status call, according to the status of messages for that subscriber at said voicemail server, the at least one unique caller-ID number including a first unique caller-ID number transmitted when a new voicemail message is present for the subscriber and a second unique caller-ID number transmitted when no new voicemail message is present for the subscriber.

2. The improvement of claim 1, wherein the voicemail server includes multiple sub-mailboxes assigned to a single telephone line of a single subscriber, each sub-mailbox having a unique indicator for display on the subscriber device so as to identify which sub-mailbox has received a new voicemail message.