Voicemail box with caller-specific storage folders

• US 7,221,742 B1
• Filed: 06/26/2002
• Issued: 05/22/2007
• Est. Priority Date: 06/26/2002
• Status: Expired due to Fees

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Inventors: Scott, David, Baker, La Veria
• Primary Examiner(s): Gauthier; Gerald
• Application Number:
  US10/180,167
• Time in Patent Office: 1,791 Days
• Field of Search: 379/67, 379/88, 379/142, 379/387, 379/67.1, 379/88.22, 379/214.01, 379/88.23, 379/88.16, 379/88.19, 379/88.11, 379/88.12, 379/88.17
• US Class Current: 379/88.23
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/53366 Message disposing or creating aspects

Abstract

A method and system are provided for creating and utilizing caller-specific memory locations or folders within a single voicemail box of a telecommunications network-based voicemail system. A subscriber to voicemail services sets up a plurality of caller-specific memory locations or folders within her voicemail box for directing incoming messages to particular folders. Preferably, the folders are specific to particular callers based on the caller directory number or caller ID. The subscriber assigns a given folder with directory numbers of callers known to be associated with that folder. When a call comes in to the voicemail system with a directory number associated with a given folder, the voice message from that call is directed to and saved in the associated folder. If desired, personal identification numbers (PIN) may be assigned to each folder to control access to messages saved therein.

Claims

1. A method of storing voicemail messages to caller specific voice message folders, comprising:

creating a plurality of voice message folders for storing voice messages from calling parties;

associating each of the plurality of voice message folders with a telephone directory number of a known calling party;

receiving a call from a calling party to a voicemail system containing the plurality of voice message folders;

at the voicemail system, searching for a voice message folder associated with the calling party'"'"'s telephone directory number;

if the voicemail system locates a voice message folder associated with the calling party'"'"'s telephone directory number, saving a voice message from the calling party in the voice message folder associated with the calling party'"'"'s telephone directory number; and

if the voicemail system does not locate a voice message folder associated with the calling party'"'"'s telephone directory number;

saving the voice message from the calling party in a general voice message folder,

accessing the general voice message folder to retrieve a voice message saved therein wherein accessing the general voice message folder is initiated by a user,

determining, based upon input-received from the user, whether to create a specific voice message folder associated with the voice message retrieved from the general voice message folder,

creating a specific voice message folder associated with the telephone directory number associated with the voice message retrieved from the general voice message folder, and

saving the voice message retrieved from the general voice message folder to the specific voice message folder.

2. The method of claim 1, further comprising prior to creating the plurality of voice message folders, contacting telephonically the voicemail system.

3. The method of claim 1, further comprising prior to creating a plurality of voice message folders, contacting the voicemail system via an internet-based web page for accessing the voicemail system.

4. The method of claim 1, further comprising entering an identification for each of the plurality of voice message folders.

5. The method of claim 4, wherein entering the identification for each of the plurality of voice message folders comprises entering a name for each of the plurality of voice message folders.

6. The method of claim 4, wherein entering the identification for each of the plurality of voice message folders comprises entering an alpha-numeric identification code for each of the plurality of voice message folders.

7. The method of claim 1, further comprising saving the telephone directory number and associated voice message folder identifications at the voicemail system.

8. The method of claim 1, further comprising associating a personal identification number (PIN) with each of the plurality of voice message folders for accessing each of the plurality of voice message folders.

9. The method of claim 4, further comprising:

accessing the general voice message folder to retrieve a voice message saved therein;

determining whether the voice message saved therein should be saved to one of the plurality of voice message folders;

if the voice message saved therein should be saved to one of the plurality of voice message folders, designating the one of the plurality of voice message folders for saving the voice message saved therein; and

saving the voice message saved therein to the designated voice message folder.

10. The method of claim 9, wherein designating the one of the plurality of voice message folders comprises entering at the voicemail system the identification associated with the designated voice message folder.

11. The method of claim 9, wherein if the voice message should not be saved to one of the plurality of voice message folders:

determining whether the voice message should be forwarded to a voice message folder of a different called party;

if the voice message should be forwarded to a different called party, entering at the voicemail system, a voice message folder identification associated with the different called party; and

forwarding the voice message to the voice message folder of the different called party.

12. The method of claim 1, further comprising, prior to saving the voice message retrieved from the general voice message folder to the specific voice message folder, saving the telephone directory number and an associated voice message folder identification for the specific voice message folder at the voicemail system.

13. The method of claim 8, further comprising, after saving a voice message from the calling party in the voice message folder associated with the calling party'"'"'s telephone directory number, accessing the voice message folder associated with the calling party'"'"'s telephone directory number to review the voice message from the calling party.

14. The method of claim 13, further comprising, prior to accessing the voice message folder associated with the calling party'"'"'s telephone directory number entering a personal identification number associated with the voice message folder associated with the calling party'"'"'s telephone directory number to obtain access to the voice message folder associated with the calling party'"'"'s telephone directory number.

15. The method of claim 1, wherein accessing the general voice message folder to retrieve the voice message saved therein wherein accessing the general voice message folder is initiated by the user further comprises accessing the general voice message folder to retrieve the voice message saved therein wherein accessing the general voice message folder is initiated by the user comprises at least one of the following:

a person corresponding to a telephone number the call is directed to and a voicemail service subscriber.

16. The method of claim 1, wherein creating the plurality of voice message folders further comprises creating the plurality of voice message folders using input from the user.

17. A system for storing voicemail messages to caller specific voice message folders, comprising:

a voicemail system operative to;

create a plurality of voice message folders for storing voice messages from calling parties;

associate each of the plurality of voice message folders with a telephone directory number of a known calling party;

retrieve a call from a calling party of a voicemail system containing the plurality of voice message folders;

search for a voice message folder associated with the calling party'"'"'s telephone directory number;

save a voice message from the calling party in the voice message folder associated with the calling party'"'"'s telephone directory number if the voicemail system locates a voice message folder associated with the calling party'"'"'s telephone directory number;

save the voice message from the calling party in a general voice message folder, if the voicemail system does not locate the voice message folder associated with the calling party'"'"'s telephone directory number;

access the general voice message folder to retrieve a voice message saved therein, if the voicemail system does not locate the voice message folder associated with the calling party'"'"'s telephone directory number wherein accessing the general voice message folder is initiated by a user;

determine, based upon input received from the user, whether to create a specific voice message folder associated with the voice message retrieved from the general voice message folder, if the voicemail system does not locate the voice message folder associated with the calling party'"'"'s telephone directory number;

create a specific voice message folder associated with the telephone directory number associated with the voice message retrieved from the general voice message folder, if the voicemail system does not locate the voice message folder associated with the calling party'"'"'s telephone directory number; and

save the voice message retrieved from the general voice message folder to the specific voice message folder, if the voicemail system does not locate the voice message folder associated with the calling party'"'"'s telephone directory number.

18. The system of claim 17, wherein the voicemail system is further operative to:

allow access to a general voice message folder to retrieve a voice message saved therein;

receive a designation of one of the plurality of voice message folders for saving the voice message if the voice message should be saved to one of the plurality of voice message folders; and

save the voice message to the designated voice message folder.

19. The system of claim 17, wherein if the voice message should not be saved to one of the plurality of voice message folders, the voicemail system is further operative to:

retrieve a voice message folder identification associated with a different called party if the voice message should be forwarded to the different called party; and

forward the voice message to the voice message folder of the different called party.

20. The system of claim 17, wherein the voicemail system is further operative to:

allow access to a general voice message folder to retrieve a voice message saved therein;

create a specific voice message folder associated with the telephone directory number associated with the voice message retrieved from the general voice message folder; and

save the voice message retrieved from the general voice message folder to the specific voice message folder.