Method and system for tracking errors

• US 7,225,367 B2
• Filed: 08/22/2001
• Issued: 05/29/2007
• Est. Priority Date: 08/22/2001
• Status: Active Grant

• Current Assignee: Genworth Holdings, Inc. (Genworth Financial Incorporated)
• Original Assignee: Genworth Financial Incorporated
• Inventors: Vecchio, Jennifer Dorothy, Hilton, Timothy Adam, Quinn, Keri A., Hashem, Tony, Parmar, Ashwin
• Primary Examiner(s): Beausoliel; Robert
• Assistant Examiner(s): DUNCAN, MARC M
• Application Number:
  US09/933,768
• Publication Number:
  US 20030041291A1
• Time in Patent Office: 2,106 Days
• Field of Search: 714/46, 714/48, 714/57, 714/25, 714/26, 379/9.03, 379/9.04, 382/309
• US Class Current: 714/48
• CPC Class Codes: G06F 11/0748 in a remote unit communicating with a single-box computer node experiencing an error/fault remote testing G06F11/2294
• CPC Class Codes: G06F 11/0769 Readable error formats, e.g. cross-platform generic formats, human understandable formats

Abstract

The invention includes a system and method for tracking errors, the system residing on a user'"'"'s desktop communicating with a central database over a network. The system comprises an error log including error recording tools for enabling the user to record an error; error resolution tools for enabling the user to resolve the error; and error follow-up tools for enabling a user to follow up on resolved errors; error reporting tools for enabling a user to generate error reports from the user'"'"'s desktop; and communication tools for enabling the user to transmit logged errors to the central database and to receive reports generate from errors logged in the central database.

Claims

1. A method enabling a user to log errors that occurred during a process, the method comprising the steps of:

finding an error, wherein finding an error comprises finding the error in an imaged document, the error comprising one of a missing page, a missing portion, and an unsigned document;

selecting an error log icon;

entering document details, wherein entering document details comprises entering policy details such as a policy number;

entering personal details;

entering error details;

determining whether assistance is needed to correct the error;

completing resolution details and saving changes if assistance is not necessary;

entering recipient details if assistance is necessary and sending an email message to a selected recipient; and

saving error data in an error log database.

2. The method of claim 1, wherein the policy details includes a policy number.

3. The method of claim 1, wherein the step of entering personal details comprises entering at least one of a name, a department, and a company reporting the error.

4. The method of claim 1, wherein the step of entering error details comprises entering an error and entering an error description.

5. The method of claim 1, wherein completing resolution details comprises entering a name of a resolving party and entering a method of resolution.

6. The method of claim 1, wherein entering recipient details comprises entering a selected recipient capable of resolving the error.

7. A method for resolving an error logged through an error log system, the method comprising the steps of:

locating an error that requires resolution, wherein locating an error comprises locating the error while reviewing a document;

opening the error log;

locating an error incident number, wherein the error incident number is associated with a policy number;

entering resolution details;

closing the incident;

generating error resolution data based on the resolution details; and

storing the error resolution data in a computer-implemented error log database.

8. The method of claim 7, wherein the step of locating an error that requires resolution comprises receiving a routed error.

9. The method of claim 7, wherein the step of opening the error log comprises selecting an error log icon on a user device.

10. The method of claim 7, wherein the step of entering resolution details comprises entering a resolving party name and a method of resolution.

11. A method enabling a user to log errors that occurred during a process, the method comprising the steps of:

finding an error;

selecting an error log icon;

entering document derails, wherein entering document details comprises entering policy details such as a policy number;

entering personal details;

entering error details;

determining whether assistance is needed to correct the error;

completing resolution details and saving changes if assistance is not necessary;

entering recipient details if assistance is necessary and sending an email message to a selected recipient; and

saving error data in an error log database.