Enhanced directory assistance system with voice over IP call handling

• US 7,227,941 B2
• Filed: 12/30/2004
• Issued: 06/05/2007
• Est. Priority Date: 12/30/2004
• Status: Expired due to Fees

• Current Assignee: INFONXX, Inc., Grape Technology Group Incorporated (KGB)
• Original Assignee: Grape Technology Group Incorporated (KGB)
• Inventors: Baumeister, Christine, Thornton, Marc
• Primary Examiner(s): Bui; Bing Q.
• Application Number:
  US11/027,567
• Publication Number:
  US 20060147015A1
• Time in Patent Office: 887 Days
• Field of Search: 370/401, 370352-356, 379/88.11, 379/88.13, 379/88.17, 379/218.01, 379/218.02
• US Class Current: 379/218.01
• CPC Class Codes: H04L 65/401 wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04M 7/0036 where the data service is an information service
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A method for operating a directory assistance system responsive to Voice over IP device requests includes the steps of receiving a directory assistance request from at least one Voice over IP device and identifying the requested information for delivery to the Voice over IP device. The requested information is formatted in accordance with a format required by the Voice over IP device and a notification message is transmitted to the Voice over IP device indicating that information relating to the directory assistance request is available. A request from a web server is received for retrieval of the requested information in response to the directory assistance request, where the web server is accessed by the Voice over IP device after receipt of the notification message. The requested information is transmitted to the Voice over IP device via the web server.

Claims

1. A method for operating a directory assistance system responsive to Voice over IP device requests, the method comprising:

receiving a first directory assistance request at a directory assistance platform from at least one Voice over IP device;

identifying the requested information on a database for delivery to said Voice over IP device;

formatting said requested information in said database in accordance with a format required by said Voice over IP device;

said directory assistance system transmitting a notification message to said Voice over IP device indicating that information relating to said directory assistance request is available at said database;

receiving at a web server a second request from said Voice over IP device for retrieval of said formatted requested information, said web server being accessed by said Voice over IP device after receipt of said notification message;

said web server retrieving said formatted requested information from said database; and

transmitting said requested information to said Voice over IP device via said web server.

2. The method in accordance with claim 1, further comprising die step of employing a universal call identifier information for each directory assistance request made and identifying each information responsive to said directory assistance request with said universal call identifier information.

3. The method according to claim 1, further comprising the step of employing information corresponding to IP address of said Voice over IP device for each directory assistance request made and identifying each information responsive to said directory assistance request with said information corresponding to said IP address.

4. The method in accordance with claim 1, further comprising the step of generating a multi media indication signal to announce the availability of the requested information.

5. The method in accordance with claim 4, farther comprising the step of providing a specified tone indicating that the requested information is available.

6. The method in accordance with claim 5, further comprising the step of providing said specified tones on a rotation basis.

7. The method in accordance with claim 5, further comprising the step of providing said specified tones on a random basis.

8. The method in accordance with claim 5, further comprising the step of providing said specified tones based on said requested information.

9. The method in accordance with claim 5, further comprising the step of providing said specified tones, based on demands of supplier of services to said voice over IP device.

10. The method in accordance with claim 5, further comprising the step of providing said specified tones based on previous usage patterns of user of said Voice over IP device.

11. The method in accordance with claim 5, further comprising the step of providing at least one of associated and unassociated promotional information to said Voice over IP device.

12. A method for operating a directory assistance system responsive to Voice over IP device requests, the method comprising:

receiving a directory assistance request at a directory assistance platform from at least one Voice over IP device;

identifying the requested information on a database for delivery to said Voice over IP device;

formatting said requested information in said database in accordance with a format required by said Voice over IP device;

transmitting a notification message from said directory assistance platform to said Voice over IP device indicating that the formatted information relating to said directory assistance request is available; and

transmitting said formatted requested information from said database through said directory assistance system to said Voice over IP device.

13. The method in accordance wit claim 12, further comprising the step of employing a universal call identifier information for each directory assistance request made and identifying each information responsive to said directory assistance request with said universal call identifier information.

14. The method according to claim 12, further comprising the step of employing information corresponding to IP address of said Voice over IP device for each directory assistance request made and identifying each information responsive to said directory assistance request with said information corresponding to said IP address.

15. The method in accordance with claim 12, further comprising the step of generating a multi media indication signal to announce the availability of the requested information.

16. The method in accordance with claim 15, further comprising the step of providing a specified tone indicating that the requested information is available.

17. The method in accordance with claim 16, further comprising the step of providing said specified tones on a rotation basis.

18. The method in accordance wit claim 16, further comprising the step of providing said specified tones on a random basis.

19. The method in accordance with claim 16, further comprising the step of providing said specified tones based on said requested information.

20. The method in accordance with claim 16, further comprising the step of providing said specified tones based on demands of supplier of services to said voice over IP device.

21. The method in accordance with claim 16, further comprising the step of providing said specified tones based on previous usage patterns of user of said Voice over IP device.

22. The method in accordance with claim 16, further comprising the step of providing at least one of associated and unassociated promotional information to said Voice over IP device.

23. A method for operating a directory assistance system responsive to Voice over IP device requests, the method comprising:

installing a software on a Voice over IP phone compatible with software installed on a database of said directory assistance system;

transmitting a directory assistance request using said compatible software for a listing from at least one Voice over IP device to a web server connected to said database;

retrieving the requested information from said database for delivery to said Voice over IP device from said directory assistance system database;

formatting said requested information in accordance with a format required by said Voice aver IP device;

transmitting a notification message to said Voice over IP device indicating that information relating to said directory assistance request is available; and

generating a call completion record data for establishing a call between said Voice over IP device and said requested listing.

24. The method in accordance with claim 23, further comprising the step of employing a universal call identifier information for each directory assistance request made and identifying each information responsive to said directory assistance request with said universal call identifier information.

25. The method according to claim 23, further comprising the step of employing information corresponding to IP address of said Voice over IP device for each directory assistance request made and identifying each information responsive to said directory assistance request with said information corresponding to said IP address.

26. The method in accordance with claim 23, further comprising the step of generating a multi media indication signal to announce the availability of the requested information.

27. The method in accordance with claim 26, further comprising the step of providing a specified tone indicating that the requested information is available.

28. The method in accordance with claim 27, further comprising the step of providing said specified tones on a rotation basis.

29. The method in accordance with claim 27, further comprising the step of providing said specified tones on a random basis.

30. The method in accordance with claim 27, further comprising the step of providing said specified tones based on said requested information.

31. The method in accordance with claim 27, further comprising the step of providing said specified tones based on demands of supplier of services to said voice over IP device.

32. The method in accordance with claim 27, further comprising the step of providing said specified tones based on previous usage patterns of user of said Voice over IP device.

33. The method in accordance with claim 27, further comprising the step of providing at least one of associated and unassociated promotional information to said Voice over IP device.