Enhanced directory assistance system with voice over IP call handling
First Claim
1. A method for operating a directory assistance system responsive to Voice over IP device requests, the method comprising:
- receiving a first directory assistance request at a directory assistance platform from at least one Voice over IP device;
identifying the requested information on a database for delivery to said Voice over IP device;
formatting said requested information in said database in accordance with a format required by said Voice over IP device;
said directory assistance system transmitting a notification message to said Voice over IP device indicating that information relating to said directory assistance request is available at said database;
receiving at a web server a second request from said Voice over IP device for retrieval of said formatted requested information, said web server being accessed by said Voice over IP device after receipt of said notification message;
said web server retrieving said formatted requested information from said database; and
transmitting said requested information to said Voice over IP device via said web server.
2 Assignments
0 Petitions
Accused Products
Abstract
A method for operating a directory assistance system responsive to Voice over IP device requests includes the steps of receiving a directory assistance request from at least one Voice over IP device and identifying the requested information for delivery to the Voice over IP device. The requested information is formatted in accordance with a format required by the Voice over IP device and a notification message is transmitted to the Voice over IP device indicating that information relating to the directory assistance request is available. A request from a web server is received for retrieval of the requested information in response to the directory assistance request, where the web server is accessed by the Voice over IP device after receipt of the notification message. The requested information is transmitted to the Voice over IP device via the web server.
20 Citations
33 Claims
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1. A method for operating a directory assistance system responsive to Voice over IP device requests, the method comprising:
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receiving a first directory assistance request at a directory assistance platform from at least one Voice over IP device; identifying the requested information on a database for delivery to said Voice over IP device; formatting said requested information in said database in accordance with a format required by said Voice over IP device; said directory assistance system transmitting a notification message to said Voice over IP device indicating that information relating to said directory assistance request is available at said database; receiving at a web server a second request from said Voice over IP device for retrieval of said formatted requested information, said web server being accessed by said Voice over IP device after receipt of said notification message; said web server retrieving said formatted requested information from said database; and transmitting said requested information to said Voice over IP device via said web server. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method for operating a directory assistance system responsive to Voice over IP device requests, the method comprising:
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receiving a directory assistance request at a directory assistance platform from at least one Voice over IP device; identifying the requested information on a database for delivery to said Voice over IP device; formatting said requested information in said database in accordance with a format required by said Voice over IP device; transmitting a notification message from said directory assistance platform to said Voice over IP device indicating that the formatted information relating to said directory assistance request is available; and transmitting said formatted requested information from said database through said directory assistance system to said Voice over IP device. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21, 22)
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23. A method for operating a directory assistance system responsive to Voice over IP device requests, the method comprising:
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installing a software on a Voice over IP phone compatible with software installed on a database of said directory assistance system; transmitting a directory assistance request using said compatible software for a listing from at least one Voice over IP device to a web server connected to said database; retrieving the requested information from said database for delivery to said Voice over IP device from said directory assistance system database; formatting said requested information in accordance with a format required by said Voice aver IP device; transmitting a notification message to said Voice over IP device indicating that information relating to said directory assistance request is available; and generating a call completion record data for establishing a call between said Voice over IP device and said requested listing. - View Dependent Claims (24, 25, 26, 27, 28, 29, 30, 31, 32, 33)
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Specification