Method and system for providing enhanced call waiting and caller identification
First Claim
1. A method for processing a call from a calling party to a called party in a Service Control Point (SCP) of a communications system which receives a terminating attempt query including a calling party identifier and a calling party restriction indicator associated with the call and, in response to the terminating attempt query, determines whether standard caller identification can be provided for the call and, if standard caller identification can not be provided for the call, the SCP produces call control information for controlling a Service Switching Point (SSP) and a service node/intelligent peripheral (SN/IP), the method comprising:
- at the SN/IP,generating a prompt to the calling communication station, prompting the calling party to provide spoken caller identification information, andstoring the spoken caller identification information;
determining if the called communication station is off hook;
if the called communication station is off hook, providing audible call waiting information including the stored spoken caller identification information; and
if the called communication station is on hook, providing the audible call waiting information including the stored spoken caller identification information.
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Accused Products
Abstract
An efficient and effective method and system for providing to a customer an audible call notification of a current call and a subsequently received call waiting call. The present embodiments notify the customer that a current call is waiting in an effective manner that reduces confusion. Confusion is reduced by the combination of audible call waiting indicators and audible caller identification information associated with the calling telephone station. Additionally, both the indicator and the representation of the information can be provided automatically without significant delay. The indication is provided even when standard caller identification information is not available by prompting the caller to provide spoken caller identification information. The spoken caller identification information is provided to the called party along with call disposition options, such as options to accept or reject the call, route the call to voice mail or send a sales refusal message.
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Citations
8 Claims
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1. A method for processing a call from a calling party to a called party in a Service Control Point (SCP) of a communications system which receives a terminating attempt query including a calling party identifier and a calling party restriction indicator associated with the call and, in response to the terminating attempt query, determines whether standard caller identification can be provided for the call and, if standard caller identification can not be provided for the call, the SCP produces call control information for controlling a Service Switching Point (SSP) and a service node/intelligent peripheral (SN/IP), the method comprising:
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at the SN/IP, generating a prompt to the calling communication station, prompting the calling party to provide spoken caller identification information, and storing the spoken caller identification information; determining if the called communication station is off hook; if the called communication station is off hook, providing audible call waiting information including the stored spoken caller identification information; and if the called communication station is on hook, providing the audible call waiting information including the stored spoken caller identification information. - View Dependent Claims (2, 3, 4)
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5. A method for a service node/intelligent peripheral (SN/IP) which is configured to process a call from a calling party at a calling communication station to a called party at a called communication station in a communication system, the method comprising:
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prompting the calling party to provide spoken caller identification information; storing the spoken caller identification information if provided; determining if the called communication station is off hook; if the called communication station is off hook, providing audible call waiting information including one of the stored spoken caller identification information and an audible representation of name data associated with the calling communication station; and if the called communication station is on hook, ringing the called communication station and providing available caller identification information to the called communication station. - View Dependent Claims (6, 7, 8)
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Specification