Method and system for presentation of survey and report data

• US 7,233,908 B1
• Filed: 11/05/2001
• Issued: 06/19/2007
• Est. Priority Date: 11/03/2000
• Status: Active Grant

• Current Assignee: Quality Data Management, Inc.
• Original Assignee: Quality Data Management, Inc.
• Inventors: Nelson, Eugene C.
• Primary Examiner(s): Tarae; Catherine M.
• Assistant Examiner(s): Choi; Peter H.
• Application Number:
  US10/011,014
• Time in Patent Office: 2,052 Days
• Field of Search: 705/3, 705/11, 705/10, 709/223
• US Class Current: 705/7.32
• CPC Class Codes: G06Q 10/06375 Prediction of business process outcome or impact based on a proposed change
• CPC Class Codes: G06Q 10/0639 Performance analysis of employees; Performance analysis of enterprise or organisation operations
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls

Abstract

A data presentation system and method for selecting, processing, and displaying survey information for evaluative purposes, which includes a storage device, a display device, a server, and a network connecting the server to the display device. The server is programmed to maintain in the storage device a database with data information from a data collection, perform calculations on the data information from the data collection, and produce on the display device graphical data displays indicating measurement results based on selected population characteristics.

Claims

1. A method for evaluating survey information for a medical enterprise comprising the steps of:

collecting said survey information from a plurality of sources, said survey information including;

satisfaction data from one or more of patients, members of families of the patients, and employees of said medical enterprise,

physical assessment data representing one or both of physical capabilities and mental capabilities of said patients,

medical outcome data about said patients,

clinical process data from said medical enterprise, and

cost data about costs of said medical enterprise,

electronically maintaining a database for storing said survey information,

a user selecting a measurement option from a list of a plurality of available measurement options displayed on a display device, and

presenting survey assessment results to the user by performing the steps of;

electronically retrieving from the survey information a subset of said survey information for calculating outputs based on the selected measurement option,

electronically performing calculations on the subset of information for generating said outputs, and

electronically controlling the display device to display a graphical report based on the selected measurement option using said outputs,

wherein said displayed graphical report presents at least four view for evaluating said enterprise, said at least four views including;

clinical outcome graphical information about said medical enterprise operations calculated by utilizing some portion of said medical outcome data and/or said clinical process data,

functional outcome graphical information about functional outcomes of said medical enterprise calculated by utilizing some portion of said physical assessment data,

satisfaction outcome graphical information about satisfaction outcomes of said medical enterprise calculated by utilizing some portion of said satisfaction data, and

cost outcome graphical information calculated by utilizing some portion of said cost data,

and wherein said clinical outcome graphical information includes a plurality of mortality and morbidity measures of patients, wherein said functional outcome graphical information includes two or more of physical function, mental health, social function, and health status information of patients, wherein said satisfaction outcome graphical information includes one or both of satisfaction measures of patients and/or their families, and enterprise employees, and wherein said cost outcome graphical information includes one or both of satisfaction measures of patients and/or their families, and enterprise employees, and wherein said cost outcome graphical information includes one or both of measures of direct medical costs and indirect social costs,

wherein a user choosing another measurement option from said list of measurement options causes a contemporaneous presenting of updated survey assessment results by performing said retrieving, performing calculations, and electronically controlling steps with additional portions of said survey data collected in advance.

2. The system for evaluating survey information of claim 1, wherein the graphical displays are selected by a user through the network.

3. A method according to claim 1, wherein the graphical report is provided to a user through a network.

4. The method according to claim 1, wherein said survey information is collected for a plurality of additional medical enterprises, and wherein said survey assessment results also presents graphical information using said at least four views for comparing said enterprise against at least a plurality of said additional medical enterprises.

5. The method according to claim 4, wherein at least a portion of said survey information is collected over a computer network, and wherein said survey assessment results are provided to the display over the computer network.

6. The method of claim 5, wherein said collecting utilizes a drill-down technique for collecting at least a portion of said survey information.

7. The method of claim 6, wherein said survey information includes verbatims.

8. The method according to claim 1, wherein at least a portion of said survey information is collected over a computer network, and wherein said survey assessment results are provided to the display over the computer network.

9. The method of claim 1, wherein said collecting utilizes a drill-down technique for collecting at least a portion of said survey information.

10. The method of claim 1, wherein said survey information includes verbatims.

11. A method for evaluating survey information of a business enterprise against a plurality of enterprises including said business enterprise, said method comprising the steps of:

collecting, in advance, said survey information from a plurality of sources, said survey information including;

satisfaction data from one or more of customers of said plurality of enterprises, members of families of the customers, and employees of said plurality of enterprises,

assessment data provided by said customers representing customer status with respect to attributes related to services provided to said customers by one or more of said plurality of enterprises,

results outcome data provided by said enterprises representing customer outcomes from services provided by one or more of said plurality of enterprises,

enterprise process data about processes of said plurality of enterprises, and

cost data about costs of each of said plurality of enterprises;

electronically maintaining a database for storing said survey information;

a user selecting a measurement option from a list of a plurality of available measurement options displayed on a display device; and

presenting survey assessment results to a user by performing the steps of;

electronically retrieving from the survey information a subset of said survey information for calculating outputs based on the selected measurement option,

electronically performing calculations on the subset of information for generating said outputs, and

electronically controlling the display device to display a graphical report based on the selected measurement option using said outputs;

wherein said displayed graphical report presents at least four views for evaluating said business enterprise against said plurality of enterprises, said at least four views including;

enterprise outcome graphical information about outcomes of said business enterprise services calculated by utilizing some portion of said results outcome data and/or said enterprise process data, said functional outcome graphical information for showing effectiveness of services provided by said business enterprise to its customers,

functional outcome graphical information about functional outcomes of said business enterprise calculated by utilizing some portion of said assessment data, said functional outcome graphical information for determining a status of customers of said business enterprise pertaining to services provided to said customers by said business enterprise,

satisfaction outcome graphical information calculated by utilizing some portion of said satisfaction data, said satisfaction outcome graphical information for showing customer satisfaction with respect to services provided to customers of said business enterprise, and

cost outcome graphical information of said business enterprise calculated by utilizing some portion of said cost data,

wherein a user choosing another measurement option from said list of measurement options causes a contemporaneous presenting of updated survey assessment results by performing said electronically retrieving, electronically performing calculations, and electronically controlling steps with additional portions of said survey data collected in advance.

12. A system for evaluating survey information for a medical enterprise comprising:

a survey collecting subsystem for collecting, in advance, said survey information from a plurality of sources, said survey information including;

satisfaction data from one or more of patients, members of families of the patients, and employees of said medical enterprise,

physical assessment data representing physical capabilities of said patients,

medical outcome data about said patients,

clinical process data from said medical enterprise, and

cost data about costs of said medical enterprise;

a server for electronically maintaining a database for storing said survey information;

a terminal for a user selecting a measurement option from a list of a plurality of available measurement options displayed on a display of said terminal, with the terminal also for presenting survey assessment results to the user using said display, wherein

said system further includes

the server electronically retrieving from the survey information a subset of said survey information for calculating outputs based on the selected measurement option;

the server electronically performing calculations on the subset of information for generating said outputs; and

the server providing said outputs to the display device for displaying a graphical report based on the selected measurement option using said outputs,

wherein said displayed graphical report presents at least four views for evaluating said enterprise, said at least four views including;

clinical outcome graphical information about clinical outcomes of said medical enterprise calculated by utilizing some portion of said medical outcome data and/or said clinical process data,

functional outcome graphical information about functional outcomes of said medical enterprise calculated by utilizing some portion of said physical assessment data,

satisfaction outcome graphical information about satisfaction outcomes of said medical enterprise calculated by utilizing some portion of said satisfaction data, and

cost outcome graphical information calculated by utilizing some portion of said cost data,

wherein said clinical outcome graphical information includes a plurality of mortality and morbidity measures of patients, wherein said functional outcome graphical information includes a plurality of physical function, mental health, social function, and health status information of patients, wherein said satisfaction outcome graphical information includes one or both of satisfaction measures of patients and/or their families and enterprise employees, and wherein said cost outcome graphical information includes one or both of measures of direct medical costs and indirect social costs,

wherein a user choosing another measurement option from said list of measurement options causes a contemporaneous presenting of updated survey assessment results by performing said retrieving, performing calculations, and electronically controlling steps with additional portions of said survey data collected in advance.

13. The system of claim 12 wherein said server is remotely connected to said user terminal over a computer network.

14. The system of claim 12, wherein said survey information is collected for a plurality of additional medical enterprises, and wherein said survey assessment results also presents graphical information using said at least four views for comparing said enterprise against at least a plurality of said additional medical enterprises.

15. The system of claim 12, wherein said survey collecting subsystem utilizes a drill-down technique for collecting at least a portion of said survey information.

16. The system of claim 15, wherein said survey information includes verbatims, at least a number of which are played for said user upon demand.