Telephone call initiation through an on-line search

• US 7,240,290 B2
• Filed: 04/09/2004
• Issued: 07/03/2007
• Est. Priority Date: 05/19/2003
• Status: Expired due to Fees

• Current Assignee: QTECH SYSTEMS, LLC
• Original Assignee: Jambo Acquisition, LLC
• Inventors: Melideo, John
• Primary Examiner(s): BAUTISTA, XIOMARA L
• Application Number:
  US10/821,467
• Publication Number:
  US 20040234064A1
• Time in Patent Office: 1,180 Days
• Field of Search: 715/700, 715/764, 715/765, 715/772, 715/781, 715/810, 715/821, 715/846, 715/856, 715/862, 715/501.1, 715/803, 715/526, 715/528, 715/530, 715/531, 715/503, 345/157, 345/426, 345/581, 345/589, 379/90.01, 379/93.23, 705/14, 705/26
• US Class Current: 715/764
• CPC Class Codes: G06Q 30/0256 User search
• CPC Class Codes: G06Q 30/0275 Auctions
• CPC Class Codes: G06Q 30/0277 Online advertisement
• CPC Class Codes: H04L 12/66 Arrangements for connecting between networks having differing types of switching systems, e.g. gateways
• CPC Class Codes: H04M 7/003 Click to dial services

Abstract

There are disclosed methods and apparatus for telephone call initiation through an on-line search. A search response includes at least one hit corresponding to a search request, an ad having a dial link, and instructions for triggering a multi-leg phone call with a merchant phone number associated with the dial link and a user phone number. The dial link has a display portion. The search response is displayed, and the dial link is activated. A call trigger is generated in accordance with the instructions in the search response. The call trigger is for initiating a multi-leg phone call with the user phone number and the merchant phone number.

Claims

1. A method of telephone call initiation through an on-line search performed on a computing device, the method comprising

the computing device receiving user entry of a search request

the computing device transmitting the search request

the computing device receiving a search response responsive to the search request, the search response including

at least one hit corresponding to the search request

an ad having a dial link, the dial link having a display portion for indicating availability of initiation of a phone call with a merchant associated with the dial link

instructions for triggering a multi-leg phone call with a merchant phone number associated with the dial link and a user phone number

the computing device displaying the search response including the display portion of the dial link

the computing device recognizing user activation of the dial link, wherein the user activation includes the user clicking on the display portion of the dial link using an input device

the computing device generating a call trigger in accordance with the instructions in the search response, the call trigger to initiate a multi-leg phone call with a user telephone associated with the user phone number and a merchant telephone associated with the merchant phone number, the user telephone and the merchant telephone separate and distinct from each other and separate and distinct from the computing device.

2. The method of telephone call initiation through an on-line search of claim 1 further comprising

the computing device displaying a merchant page.

3. The method of telephone call initiation through an on-line search of claim 1 wherein the dial link includes a merchant identifier.

4. The method of telephone call initiation through an on-line search of claim 3 wherein the merchant identifier comprises a database key for retrieving a merchant phone number.

5. The method of telephone call initiation through an on-line search of claim 1 wherein the dial link includes a merchant phone number.

6. The method of telephone call initiation through an on-line search of claim 1, wherein generating the call trigger further comprises

the computing device sending a message to a billing system to charge the merchant for the user activating the dial link.

7. The method of telephone call initiation through an on-line search of claim 1 further comprising

the computing device activating a browser

the computing device pointing the browser to a search system

the browser receiving the search request.

8. The method of telephone call initiation through an on-line search of claim 1 wherein the search response is a web page.

9. The method of telephone call initiation through an on-line search of claim 1 further comprising

the computing device receiving a user phone number entered or selected from one or more previously entered phone numbers.

10. The method of telephone call initiation through an on-line search of claim 1, wherein activating the dial link comprises a pointing device clicking on the dial link.

11. A method of telephone call initiation through an on-line search, the method comprising

a server receiving ad purchase data from a merchant over a network, the ad purchase data including an ad display condition, ad content information, a merchant on-line address and a merchant phone number

the server receiving a search request sent by a search requester over the network via a computing device

the server obtaining a search result over the network in response to the search request

the server preparing a search response including

one or more displayable hits

a displayable ad based upon the ad content information, the ad further having a dial link, the dial link having a display portion for indicating availability of initiation of a phone call with a merchant associated with the dial link

instructions for triggering a multi-leg phone call with the merchant phone number and a user phone number associated with a user telephone separate and distinct from the server and the computing device

the server transmitting the search response over the network to the search requester.

12. The method of telephone call initiation through an on-line search of claim 11, wherein the ad display condition includes at least one of key words, strings, concepts, URLs, portions of URLs.

13. The method of telephone call initiation through an on-line search of claim 11 wherein the search requester comprises a user at a client computer.

14. The method of telephone call initiation through an on-line search of claim 11 wherein the triggering instructions are included in the dial link.

15. The method of telephone call initiation through an on-line search of claim 14 wherein the triggering instructions include instructions for displaying a web page at a merchant computing device at the merchant on-line address.

16. The method of telephone call initiation through an on-line search of claim 11 wherein the search response is a web page.

17. The method of telephone call initiation through an on-line search of claim 11 wherein the dial link includes a merchant identifier.

18. The method of telephone call initiation through an on-line search of claim 17 wherein the merchant identifier comprises the merchant phone number.

19. The method of telephone call initiation through an on-line search of claim 17 wherein the merchant identifier is associated with the merchant phone number.

20. The method of telephone call initiation through an on-line search of claim 11 further comprising

the server sending a message to a billing system for charging for triggering the multi-leg phone call.

21. An apparatus for telephone call initiation through an on-line search comprising

a user input device

a display device

a processor

a memory

wherein the processor and the memory comprise circuits and software for

receiving user entry of a search request

transmitting the search request over a network

receiving over the network a search response responsive to the search request, the search response including

at least one hit corresponding to the search request

an ad having a dial link, the dial link having a display portion for indicating availability of initiation of a phone call with a merchant associated with the dial link

instructions for triggering a multi-leg phone call with a merchant phone number associated with the dial link and a user phone number

displaying the search response including the display portion of the dial link

recognizing user activation of the dial link, wherein the user activation includes the user clicking on the display portion of the dial link using an input device

generating a call trigger in accordance with the instructions in the search response, the call trigger to initiate a multi-leg phone call with a user telephone associated with the user phone number and a merchant telephone associated with the merchant phone number, the user telephone and the merchant telephone separate and distinct from each other and separate and distinct from the computing device.

22. The apparatus for telephone call initiation through an on-line search of claim 21 wherein the processor and the memory further comprise circuits and software for displaying a merchant page.

23. The apparatus for telephone call initiation through an on-line search of claim 21 wherein the dial link includes a merchant identifier.

24. The apparatus for telephone call initiation through an on-line search of claim 23 wherein the merchant identifier comprises a database key for retrieving a merchant phone number.

25. The apparatus for telephone call initiation through an on-line search of claim 21 wherein the dial link includes a merchant phone number.

26. The apparatus for telephone call initiation through an on-line search of claim 21, wherein the processor and the memory further comprise circuits and software for sending a message to a billing system to charge the merchant for the user activating the dial link.

27. The apparatus for telephone call initiation through an on-line search of claim 21, the processor and the memory further comprise circuits and software for

activating a browser

pointing the browser to a search system

receiving the search request in the browser.

28. The apparatus for telephone call initiation through an on-line search of claim 21 wherein the search response is a web page.

29. The apparatus for telephone call initiation through an on-line search of claim 21, wherein the processor and the memory further comprise circuits and software for receiving a user phone number entered or selected from one or more previously entered phone numbers.

30. The apparatus for telephone call initiation through an on-line search of claim 21, wherein the circuits and software for activating the dial link recognize the user input device clicking on the dial link.

31. An apparatus for telephone call initiation through an on-line search comprising

a user input device

a display device

a processor

a memory

wherein the processor and the memory comprise circuits and software for

receiving ad purchase data from a merchant over a network, the ad purchase data including an ad display condition, ad content information, a merchant on-line address and a merchant phone number

receiving a search request sent by a search requester over the network via a computing device

obtaining a search result over the network in response to the search request

preparing a search response including

one or more displayable hits

a displayable ad based upon the ad content information, the ad further having a dial link, the dial link having a display portion for indicating availability of initiation of a phone call with a merchant associated with the dial link

instructions for triggering a multi-leg phone call with the merchant phone number and a user phone number associated with a user telephone separate and distinct from the server and the computing device

transmitting the search response over the network to the computing device of the search requester.

32. The apparatus for telephone call initiation through an on-line search of claim 31, wherein the ad display condition includes at least one of key words, strings, concepts, URLs, portions of URLs.

33. The apparatus for telephone call initiation through an on-line search of claim 31 wherein the search requester comprises a user at a client computer.

34. The apparatus for telephone call initiation through an on-line search of claim 31 wherein the triggering instructions are included in the dial link.

35. The apparatus for telephone call initiation through an on-line search of claim 34 wherein the triggering instructions include instructions for displaying a web page at a merchant computing device at the merchant on-line address.

36. The apparatus for telephone call initiation through an on-line search of claim 31 wherein the search response is a web page.

37. The apparatus for telephone call initiation through an on-line search of claim 31 wherein the dial link includes a merchant identifier.

38. The apparatus for telephone call initiation through an on-line search of claim 37 wherein the merchant identifier comprises the merchant phone number.

39. The apparatus for telephone call initiation through an on-line search of claim 37 wherein the merchant identifier is associated with the merchant phone number.

40. The apparatus for telephone call initiation through an on-line search of claim 31, wherein the processor and the memory further comprise circuits and software for sending a message to a billing system for charging for triggering the multi-leg phone call.

41. A computer program product for telephone call initiation through an on-line search, the computer program product stored on a machine readable medium comprising computer software having instructions for causing a processor to

receive user entry of a search request

transmit the search request over a network

receive a search response over the network responsive to the search request, the search response including

at least one hit corresponding to the search request

an ad having a dial link, the dial link having a display portion for indicating availability of initiation of a phone call with a merchant associated with the dial link

instructions for triggering a multi-leg phone call with a merchant phone number associated with the dial link and a user phone number

display the search response including the display portion of the dial link

recognize user activation of the dial link, wherein the user activation includes the user clicking on the display portion of the dial link using an input device

generate a call trigger in accordance with the instructions in the search response, the call trigger to initiate a multi-leg phone call with a user telephone associated with the user phone number and a merchant telephone associated with the merchant phone number, the user telephone and the merchant telephone separate and distinct from each other and separate and distinct from a computing device in which the processor is located.

42. The computer program product for telephone call initiation through an on-line search of claim 41 further comprising computer software having instructions for causing the processor to display a merchant page.

43. The computer program product for telephone call initiation through an on-line search of claim 41 wherein the dial link includes a merchant identifier.

44. The computer program product for telephone call initiation through an on-line search of claim 43 wherein the merchant identifier comprises a database key for retrieving a merchant phone number.

45. The computer program product for telephone call initiation through an on-line search of claim 41 wherein the dial link includes a merchant phone number.

46. The computer program product for telephone call initiation through an on-line search of claim 41, wherein the instructions for causing the processor to generate the call trigger further comprise instructions for causing the processor to send a message to a billing system to charge the merchant for the user activating the dial link.

47. The computer program product for telephone call initiation through an on-line search of claim 41, the computer software having instructions for causing the processor to

activate a browser

point the browser to a search system

receive the search request in the browser.

48. The computer program product for telephone call initiation through an on-line search of claim 41 wherein the search response is a web page.

49. The computer program product for telephone call initiation through an on-line search of claim 41 further comprising computer software having instructions for causing the processor to receive a user phone number entered or selected from one or more previously entered phone numbers.

50. The computer program product for telephone call initiation through an on-line search of claim 41, wherein the instructions for causing the processor to activate the dial link comprise instructions for causing the processor to recognize a pointing device clicking on the dial link.

51. A computer program product for telephone call initiation through an on-line search, the computer program product stored on a machine readable medium comprising computer software having instructions which when executed cause a server to perform actions comprising

receiving ad purchase data from a merchant over a network, the ad purchase data including an ad display condition, ad content information, a merchant on-line address and a merchant phone number

receiving a search request sent by a search requester over the network via a computing device

obtaining a search result over the network in response to the search request

preparing a search response including

one or more displayable hits

a displayable ad based upon the ad content information, the ad further having a dial link, the dial link having a display portion for indicating availability of initiation of a phone call with a merchant associated with the dial link

instructions for triggering a multi-leg phone call with the merchant phone number and a user phone number associated with a user telephone separate and distinct from the server and the computing device

transmitting the search response over the network to the search requester.

52. The computer program product for telephone call initiation through an on-line search of claim 51, wherein the ad display condition includes at least one of key words, strings, concepts, URLs, portions of URLs.

53. The computer program product for telephone call initiation through an on-line search of claim 51 wherein the search requester comprises a user at a client computer.

54. The computer program product for telephone call initiation through an on-line search of claim 51 wherein the triggering instructions are included in the dial link.

55. The computer program product for telephone call initiation through an on-line search of claim 54 wherein the triggering instructions include instructions for displaying a web page at a merchant computing device at the merchant on-line address.

56. The computer program product for telephone call initiation through an on-line search of claim 51 wherein the search response is a web page.

57. The computer program product for telephone call initiation through an on-line search of claim 51 wherein the dial link includes a merchant identifier.

58. The computer program product for telephone call initiation through an on-line search of claim 57 wherein the merchant identifier comprises the merchant phone number.

59. The computer program product for telephone call initiation through an on-line search of claim 57 wherein the merchant identifier is associated with the merchant phone number.

60. The computer program product for telephone call initiation through an on-line search of claim 51 further comprising computer software having instructions which when executed cause the computing device to send a message to a billing system for charging for triggering the multi-leg phone call.